Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2025 Honda ********* at the end of April, and what began as a seemingly smooth transaction quickly revealed itself to be deceptive once I entered the finance office.
  
  As someone new to leasing, I asked the finance representative to show me the lease agreement. Instead of providing the official contract, he handed me a “work-up” sheet and assured me the monthly payment listed there was final. Trusting the process, I assumed this was standard for lease transactions.
  
  However, after setting up my account with ******** ***** ********* and reviewing the actual lease agreement, I discovered that the dealership had added two third-party service contracts—without my knowledge or consent—totaling over $2,000. At no point during the finance discussion were extended warranties or service plans mentioned, and I certainly did not authorize their purchase.
  
  Fortunately, I was able to cancel both contracts. However, I’ve now learned that Honda ********* will retain those canceled amounts as a security deposit for the duration of the lease—three years.

  

  Business Response

  Date: 06/19/2025

  We apologize for any confusion or frustration this misunderstanding has caused. We have Canceled those products and have also issued you a check for the total amount of those products and have mailed it directly to your address on file. 

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Fred Anderson Honda in July of 2024. They have reached out several times to schedule service on my new vehicle despite the vehicle being up-to-date on all its service. I am concerned that they are trying to extract money that is not due them. I have filed a similar complaint with the ***.

  

  Business Response

  Date: 06/10/2025

  We apologize for any inconvenience caused and will remove the customer from any and all lists.

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  These marketing messages are misleading.  While removing me from your distribution list may address my specific complaint, how many others will be fooled into scheduling unnecessary service for their vehicles?  If nothing else, casting such a broad net causes your dealership to invest needless time into determining that no service is due on a case-by-case basis.
  
  
  
  Regards,
  
  ******** *********

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Fred Anderson in July 15, 2024. I traded in a vehicle. Everything was pretty much a smooth process and I left the dealership happy. A month had passed and I never received my information from the bank that I was financed through for my payment information. I called the bank and about 3 hours later I was told that Fred Anderson did not stay in contact with them and never sent in my paperwork that was needed to fund the loan in a timely manner. So my loan was never processed. Fred Anderson did not reach out to me until 45 days had passed never really explaining what happened and they asked would I sign a new deal (I have so many inquiries on my credit report due my credit being ran a lot). I explained that I didn’t want a new deal, I asked what happened and if I could get my trade in back. Again, I was given the run around, basically told the bank did not fund my loan. Unfortunately they sold my trade in (based on my own research, because they never mentioned they sold my trade in) before everything was finalized with my paper work.
  
  Fred Anderson constantly called and emailed me to sign the new deal. I asked multiple times about my trade in, as well as what the deal looked like before signing anything.
  
  I have asked multiple times for my pay off money back and that I will return the car since I’m not able to get my trade in back. I have been threatened multiple times with repossession along with having law enforcement involved if I do not sign the new deal. I’m also now being told I am in fault for this situation; I received a letter stating I owe the full amount for the car upfront, that I will owe money because I drove the car without making payments. I tried to make payments to Fred Anderson but was declined because “we’re not the bank”. I feel I have been treated unfairly and I’m at risk of losing this car (which is my only car).
  
  I’m quite disappointed that this dealership has went this far to hurt their customers in this way.

  

  Business Response

  Date: 12/19/2024

  We have been in contact with the customer and have agreed unwind the car deal all together and the customer has returned the vehicle. All should be good now.

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I have asked several times to have my credit report corrected. My credit score has been hit several times due to Fred Anderson running it without my consent multiple times. This has seemed to fall by the wayside as no one has reached out to me regarding corrections since the initial conversation. It’s seems that Fred Anderson has what they wanted (me to return the car) however I’m still at a disadvantage. I had to use all of my savings to find a new car, and being that my credit report is incorrect I’m still at fault. 
  

  I’m still amazed at the limits Fred Anderson is willing to go with the hurtful treatment of their customers. 
  
  
  
  Regards,
  
  
  
  ****** ********

  

  Business Response

  Date: 01/13/2025

  We apologize for the inconvenience this has caused, but we have reversed the car deal and now the car deal is null and void. We have tried to work with the customer through this whole process and beleive that now both parties should be content with the outcome.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th my dad and I came in to look at used cars. We found a 2016 Ford Focus within our price range that was out on the lot and, after test driving it, it seemed to run well. We decided to pay a little extra money--$5500--for a car from a dealership as, as my dad had said in front of the salesman multiple times, the car would not be on the lot if it had major issues and had not been checked out. The car was sold to us as is. Less than two weeks later, the car had to be taken into a transmission shop--it still had over half a tank of gas that the dealership had put in for us--in need of an estimated $3k repair for its clutch system after I had driven it and it would not reliably automatically shift gears. We called the dealership asking why this was an issue that hadn't been found by them or was not disclosed to us before we purchased the car as we're on a very tight budget right now, and the dealership simply said that the car was sold as is and there's nothing they could do for us. The car is still in the shop and my family feels like we were scammed with the state of the car not being disclosed prior to purchase, otherwise we would have continued looking for a reliable car. We would love for the cost of repairs to be covered by the dealership and inspected for any further issues if possible, as we'd expected this car to be able to make it for longer than two weeks without needing pricey repairs.

  

  Business Response

  Date: 08/16/2024

  We apologize for the inconvenience, we are contacting you to fix this issue now.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle along with a Vehicle Service Contract ("VSC") from this dealership in June 2023. I was told that the VSC could be cancelled at any time for a prorated refund.
  
  In August, 2023, I called the 3rd party company "Fidelity Warranty Services" who issues the VSC to request cancellation and a prorated refund. I was referred back to this car dealership for cancellation.
  
  I proceeded to make phone calls to the dealership in Aug, Sept, Oct, Nov, Dec 2023, Jan, Feb 2024 without obtaining support for this cancellation request. I was transferred to different departments where I left voicemails that went unreturned. Finally, on Mar 22, 2024, I physically went into the dealership to request help and was taken to see Matt L***** (Business Manager) who gave me a QR code he printed on a piece of paper and instructed me to fill out the form accessed by scanning the QR code with my phone. The same day, I completed that form, which denoted a 4-6 week processing time for issuing. Six weeks came and went, and I heard nothing from the third party company or the dealership. So, then, again, in May 2024, I called Matt L*****, reached his voicemail, left a message requesting a return phone call. I also emailed him twice to follow up. I got no response. Again in June 2024, I called the dealership to ask for assistance- twice. Crystall B******, a Receptionist, took my call the second time and promised to have Matt L***** follow up with me within 24 hrs. The next day, Crystall called and emailed me with the phone number and link to the website of Fidelity Warranty Services to contact for support. I told her that I had already contacted them. She suggested calling them again, so I did so.
  
  Upon calling them again, I was told by a customer service representative there that the primary method of cancelling would be to go through the dealership. They also offered me a form I could complete for cancellation. To date, my VSC is not cancelled. I am seeking a full refund.

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Fred Anderson Honda on April 29, 2024. I traded in a vehicle and put 6,000 down to make the deal work for my needs. I left the dealership happy. Three weeks later my boyfriends car messed up enough that he had to purchase a new one. Because of my experience at Fred Anderson I recommended him to go there. Due to him have a 0 credit score, I co-signed on the vehicle. In my mind I thought there is no way I will get approved for a 2nd loan. Well he did and everything seemed to be fine. The next day, I received information from the finance company about his car. Come to find out my loan for my car had never been processed. So almost a month later I am having to either give them more money or lower my standards to keep the vehicle or return it to them. They knew it had not been processed and no one contacted me nor did they say anything while I was there for the other vehicle. Since speaking with the Finance manager, he said he was unaware of the situation even though I contacted them a week prior. Its being said that its my fault and I feel as though there taking advantage or not doing there job. I am so upset that now because they did not process the paperwork in a timely manner or reach out to me with any issues I am losing the vehicle that I worked so hard to get and was so proud of. Disappointed that a reputable dealership could go so far as to hurt there customers in this way.

  

  Business Response

  Date: 05/25/2024

  We aplogize greatly for the issues that happened on our end of the transaction but have since met with Kimberly and have gotten the deal straigtened out with the bank and also a better deal for Kimberly as well. Again i greatly apologize and hopefully will see you back in here for service.

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  
  
  Regards,
  
  
  
  ******** ******

  Customer Answer

  Date: 05/28/2024

  After I thought things were good, I received a registration card meaning my car was prematurely registered with fraudulent information. My vehicle will show 2 lien holders and more of a problem. I was not informed that they had already done this prior to making a new deal. This has been beyond miserable and I am not sure what to do. I have the DMV records that show what they sent in and knowing they cannot re-register a car, my information is fraudulent. I don't deserve this.....,.

  

  Business Response

  Date: 05/31/2024

  We have contacted the bank that originaly was used as the lien holder of the car deal and they are sending us back the title so we can correctly register the vehicle with the bank that the deal had to be switched to. We apologize for any inconvenience but everything is being corrected. Please let us know if there is anything else that we can help with.

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  [I for one do not see this as resolving the issue. First off you maybe able to update the new lien holder but that does not correct the paperwork that was filed with the state prematurely before the deal was sealed. I should have been informed that the vehicle had been prematurely registered and communication should have been key on your part. Aside from that I do not feel ok with the fact that yesterday I was told that you guys didn't have to do anything. Well in my opinion, you miss used my information and allowed me to leave the dealership with the vehicle. You prematurely paid off the trade in and registered the vehicle without having financial approval even though I thought you had. My paperwork was mishandled/misplaced yet you seem to think this is a fault of me. Now with a new deal in place I have incorrect paperwork filed with the state and 2 lien holders reflected and a whole lot of stress and missed work and now unable to trust the dealership for my oil changes or any repairs that I may need in the future and  you feel, I'm sorry were trying to fix it makes it all better? Even though we did purchase a 2nd vehicle from you as well. It is inexcusable for a dealership of your stature to treat and deal with mistakes like this. No one is perfect and I do understand that however I have been put down, treated unfairly and even called irresponsible and childish. I do hope the issue can be resolved, but I am not hopefully as I have reached out and done my research as well. I look forward to hearing from you and your hopeful solution. ]
  
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car in October and still don't have tags in March. I have spoken with 6 different people who have said they would get back to me only for them to not do so and they stopped answering emails and calls. Finally got a response and was told it was mailed to tag office February 22. Went to tag office for them to tell me they don't have it. They have lied and failed to do their job. After paying for the car in full we have received nothing but run around lies.

  Customer Answer

  Date: 04/05/2024

  The consumer stated this is resolved.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Fred Anderson Honda on 10.14.23. During the sales process, they tried to sell me 3 warranties. I agreed to buy 3 warranties if they could keep the price at a set amount. They agreed to this.
  
  I returned home and found out that day that I only had paperwork for 2 warranties. I called to follow up. After hours, multiple calls and emails, and having to threaten to have my bank hold the check...only then did they say I only paid for two warranties. They did not give me the paperwork listing only two warranties until after this confrontation and the paperwork with two warranties wasn't even signed by both my wife and I.
  
  After this the Fred Anderson Honda sales manager admitted that he believed the fraud to be intentional (I have records of him admitting this). As a result, they allegedly included the 3rd warranty (I still don't have this paperwork).
  
  Subsequent to this, as retaliation, they have since withheld my car's license plate registration despite me having purchased the card 1.5 months ago. They also did not pay the agreed-upon NC tax.

  

  Business Response

  Date: 12/07/2023

  The license plate has now been recieved by the customer and here at the dealership we have provided the customer with the extra protection coverage at no extra charge that was not included in the car deal. We have also taken further steps in investigating this car deal to ensure that this matter is handled and addressed in the correct way.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  
  
  Regards,
  
  
  
  ***** *****

  Customer Answer

  Date: 12/07/2023

  None of this takes into account the hours and hours of time I have had to spend defending myself from the dealer's fraud. Nor have they resolved the issue of my tax payments or the deposit I paid not being included in the purchase price. 
  
  
  They have not made this right by mailing me the license plates that they should have never possessed.  
  
  
  This statement is also meaningless: "We have also taken further steps in investigating this car deal to ensure that this matter is handled and addressed in the correct way."  People who commit fraud shouldn't be able to "police" themselves. 
  
  
  I am happy to provide voice recordings of the dealer stating they are confident I was defrauded.

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/23 we signed a lease for a new Honda Passport and handed over our previously leased Honda *****. We transferred the license plate to the new Passport.
  To this date, 6 months later, we have no registration for the car. We have been to DMV in Greer twice and multiple visits to Fred Anderson Honda in Greenville. DMV claims that the papers are with the dealer, and the dealer claims the papers are with DMV. We have ben promised three times that the papers would be "walked over" to DMV. Still no registration. At this point we don't have a valid license plate and are afraid of driving the car, for which we pay $534 monthly to lease.
  Yesterday I called Honda Finance as well as the corporate office in California, without any resolution. I was told that Matt or Ronnie would call me back. I also left a message for the manager
  Scott at Fred Anderson Honda.
  We have leased many cars in our lifetime and are baffled by this inability to get a registration for a new leased car. At this point we feel that the leasing company is in breach of the contract and will seek legal advise

  

  Business Response

  Date: 12/05/2023

  I apologize for the inconvenience with this issue. Our finance manager Matt L***** met the customer at the DMV to get the final license plate and registration. We are also reaching back to the customer to try to help with the money spent on car payments that the vehicle was not used. 

  Customer Answer

  Date: 12/05/2023

  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/12/2023 Purchased 2023 ***** ***** ****** windows had been tinted prior to our pick up so windows taped to not allow access.
  
  09/15/2023 Contacted Fred Anderson ***** electrical issue brought in for repairs 9/18; vehicle there for 5 days
  
  10/18/2023 Completely locked out of *****; Had to contact ***** Roadside for them to come pop door open and jump vehicle off again 10/24.
  
  10/25/2023 ***** brought back into Fred Anderson ***** for diagnostic testing at 7:30AM.
  
  Upset that I was having yet another electrical problem. I went to the New Car Sales office and spoke to a salesman named Brian P********. Brian asked what type of vehicle I had I replied ***** Sport. We went in sat down and began discussing options. Brian then stated that I had a LX trim vehicle but it had been put into their system as a ***** Sport. When I got there and they handed me the keys; the key tag even said that it was a ***** Sport. Brian offered to trade me out of my vehicle for almost 9k less than what I had paid for it. Disregarding the fact that they gave me the wrong vehicle with fraudulent intent and that there is also clearly a manufacturer issue. I walked out of location and headed back to Anderson in the loaner ****** ***** from ***** ********
  
  10/26/2023 Battery Replaced
  
  Returned to New Car Sales with my documentation that I had from the day of signing and requested to speak to the GM – Gregory P****. Mr. P**** spoke to me briefly. Ariel attempted to explain to me that someone in ***** Corp had to have made a mistake with entering the ***** information into the system but was persistent that we had gotten an LX
  
  10/31/2023 Bank verified vehicle and they had the same information that was on my signed contract which does not include the trim level. No color or trim. Title information sent to bank does state that it’s a ***** ***** Sport.
  
  11/04/2023 2023 ***** ***** dropped off at Fred Anderson Service department until further notice for the same issue as 10/18/2023

  

  Business Response

  Date: 11/06/2023

  We have looked into this with our accounting department and our signed and aggreed to purchase aggrement used in the sales department states the vehicle trim level correctly as an LX. The advertised online vehicle listing listed the vehicle as a LX as well. Trim level that was submitted to the bank as well for the loan approval was an LX trim level as well. So every dollar associated document had LX listed as the trim level. The only document that was incorrectly listed was the title application due to a typo on the trim level model code which was a number 2 instead of the number 3. The invoice used and approved by the bank was also an LX as well. Our service department has helped in any and all issues with the vehicle.

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Their response is completely not factual. The contract that my husband and myself signed there did not a trim level listed. We were told that we were purchasing a ***** Sport. If any of the documentation we were signing had of stated LX we would not have signed it without question and not taking possession of the vehicle. I reached out to the bank and have requested all documentation that was sent from Fred Anderson. ******** ********** did verify that the trim level and color was left off of all documents also; except Title application; that states that it is a 2023 Honda ***** 4dr 2wd Sport. I can understand that in the beginning that it may have been a mistake but at this point of no one including their GM Gregory P**** not taking responsibility for said mistake is mind blowing and says a lot for the people running this business. The vehicle that was given to me instead of the Sport, is there at the dealership for the third time with same issue of an electrical problems since Saturday. After having the battery replaced on 10/26 and yet dead again 11/3.

  
  
  
  Regards,
  
  
  
  Krystale *****-c*****

  

  Business Response

  Date: 01/09/2024

  Our previous response remains the same in this situation. Thank you.