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Business Profile

Bicycle Dealers

Glory Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order and it contained a necklace and not the seat post spacers I had ordered.  Given how long it took to ship I would like a refund. Attached is a picture of the wrong item that was sent. I have received no responses from the company.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered bicycle parts and I learned the company went out of business and I never received the parts I ordered.

  • Initial Complaint

    Date:04/17/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was made on 7/10/2022 at 7:39PM EST. for $18.45. I haven't received what I had ordered and never heard back from Glory Cycles ever since. I've emailed them 4 separate times asking about when my order would ship and when I should be receiving my order. No response. I look again to email them another complaint, only to find out they've gone out of business and haven't refunded me my order I had placed and haven't gotten anything back from, as well as others who are in the same situation as myself.

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I ordered a bicycle saddle online from Glory Cycles on the 26th of July 2022. I paid USD 341.93 (inclusive of USD 41.93 shipping fee to Australia). My order confirmation number was *****. The order was never shipped and I never received my saddle. My credit card was charged over AUD 600. I emailed the company many times since then to enquire about the status of my order initially, and then to ask for a refund. I never received a reply. Thanks, and kind regards ******* *****

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ***** titanium eewing crankset in May 28, 2022 for a purchase amount of $1,110.75. At the time of purchase, the item was shown as in stock. I waited and did not get an update on shipment or order status. I emailed Glory Cycles 7/11/2022 and received a response from Glory Cycles 7/29/2022 saying the item was not available until 12/2022 and whether to cancel or keep the order active. Since it was a part that I was not in a rush to have, I informed Glory Cycles to keep the order active with an email response 8/9/2022. End of November and as December came closer, I decided to call Glory Cycles. I went to the website to obtain the telephone number and found out that Glory Cycles permanently closed. I emailed Glory Cycles 11/29/2022 and called leaving voicemail messages but with no response from Glory Cycles. I received no email or telephone messages from Glory Cycles in advance informing that they were closing or what their store status was. To date, i have not received any response from Glory Cycles, my order, and a refund.

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased bicycle brake pads online from this company in April 2022. They indicated the product would arrive "late 2022." It never did. I made multiple email and phone inquires since April with no response.

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered bike parts on January 31, 2022 and received a partial order in late June, 2022. I attempted many times to contact the business after that but was unable to get a return call or email. I was charged the full amount in January, 2022 and did not receive a refund for the cost of the parts that were not shipped. I have uploaded the Glory Cycles invoice and received the first 5 of 8 parts that are on the invoice. The difference in cost is $601, and I believe to be owed that as a refund if the parts can not be furnished.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glory Cycles Order#***** Description: Most Jaguar Carbon XFC Aero Ticr Handlebar Original Transaction Date: 8/22/21 Last ETA: 5/12/22 Amount: $380.65 Status: No product delivered and no response from Glory Cycles

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted order #***** for a groupset on 7/18/2022 for $2542.90. My credit card was billed. I received an update on 8/16/2022 stating fulfillment would be delayed due to vendor supply. I patiently waited until 10/27/2022 when I requested cancellation/refund via email - no response again on 10/31 and 11/7 - no response. I submitted case on https://glorycycles.com/ 11/18 - no response I called (866)******** on 12/2, left messages - no response 12/16 - I noted all merchandise removed from online store

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order two items from Glory Cycles online store on 4/19/22 A bicycle fork, and some shifters for a bicycle. Total was $624.75 and paid with ******Credit. 4/25/22 I emailed to clarify items were in stock/were not backordered. 4/26/22 I was told items were 'special order' and not in stock (website did not make this clear) 7/18/22 Emailed for updates 7/19/22 Was told one item would arrive in a 'week or two' other is not in stock 8/5/22 I cancelled the order. 8/6/22 Confirmation from Glory Cycles on cancelled order ***** and was told refund would be processed in 5-10 business days 8/25/22 Emailed because no refund had been issued to my account I have not heard anything back from this business and i'm seeing on Google that they may have gone out of business or closed. I have left voicemails, also and tried to call several times with no returned calls or answers.

Glory Cycles is NOT a BBB Accredited Business.

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