We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Bristol Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:
    Unresolved AC issue for weeks, management unresponsive, potential lease violation.

    Complaint Details:
    I am a tenant at The Bristol Apartments in Greenville, South Carolina, and I have been without a functioning air conditioning unit for several weeks. I contacted the front desk multiple times and was assured that maintenance work orders had been submitted. However, after speaking directly with a maintenance worker, I was informed that no work orders had ever been received. He also stated he was not qualified to repair the AC and could only replace my air filter.

    Despite my repeated attempts to reach management by phone and email, I have not received a single returned call or written response. The only time my calls are answered is when I happen to reach someone directly—otherwise, all follow-ups are ignored.

    According to South Carolina law, landlords are required to address essential services like air conditioning within 14 days of written notice. This time frame has long passed. I have clearly communicated that if the AC is not repaired immediately, I will be terminating my lease under South Carolina landlord-tenant law. I have also stated that if I receive no response, I will take that as acknowledgment that my notice and concerns have been received and understood.

    This has been an extremely frustrating and stressful experience, and I believe it reflects negligence on the part of management. I am seeking help from the Better Business Bureau to get this matter resolved.

    Desired Outcome:
    • Immediate repair of my AC unit, or
    • Lease termination without penalties
    • Written confirmation of either action
    • A formal response from the apartment

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contact my apartment leasing manager and maintenance team for almost a month! They still have not have not had any maintenance team come to my apartment to assess the problem. The leasing office managers continuously lie and say they are coming and they don’t. I don’t know what else to do!

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I moved into a new apartment at The Bristol Apartments *** ********* Street Greenville, SC 29601. I was told to write down all maintenance issues I saw as a first walk through and turn them in to the front office for repairs. I have been in this apartment 2 months now and have YET to have ANYTHING repaired. My exhaust fan is the biggest issue at the moment in the bathroom because I am now afraid that mold is growing. The carpets are absolutely DISGUSTING and should have been replaced, no question. I have voiced these concerns along with many others to the office team and then to the property manager and still have yet to get anything done whatsoever.

  • Initial Complaint

    Date:02/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Take inconsideration the other reviews when they say LACK OF COMMUNICATION!
    Traveled from hours away to tour and submitted my application (met with Linda) almost a week went by just for them to tell me my application was denied without reasoning. Couldn’t be due to credit, because no credit check was done. BEAWARE! This email does not mean you are approved. So do NOT pay anything before hand. Now I have to cancel and wait to get a refund. Which will delay the process of applying somewhere else. Of course they do not want to answer my calls or emails now that I was denied.

    Update: as if 12:15 pm, the property manager is failing to speak on the phone so I will be sending an email for my records.

    I just called and spoke to Linda, and she stated that I was approved through the screening process (credit check) but my application was denied “by the properties discretion“. Because another renter is willing to pay more for the unit.

The Bristol Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.