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Business Profile

Towing Company

Troy Towing

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Nicholas W

    Date: 08/20/2025

    This towing company was called by our insurance company and when they got to us. They started loading the car on the truck however in the process they pop the front bender off the car. So at this point I started taking pictures due to their lack of service with my car. Plus they didn’t have the proper equipment (wheel dolly) to load the car on the truck due to the left front tire was off the lower control arm. They even left the jack unattended while loading the car to the point it turn underneath causing them to use another jack to get it unstuck. So once it was loaded I continued to take more pictures of the scene and where they were attaching the chains/hooks. They chained the hooks in the back lower arm control, which could have damage them by breaking/bending them out of place. Once loaded we proceeded to the shop. They didn’t tell us we couldn’t follow them or take pictures all they repeated was “I have a camera recording on the truck and we are doing our job correctly”. At the scene they didn’t tell me to stop taking pictures just that the truck records. Once at the shop I continued to take pictures because of the location and the tow person yell out and said I’m not allowed to record him when I was taking pictures of them dropping the car “nose first into the ground” messing up the front more. I walked away saying I was not recording but taking pictures as I was doing early. He caught an attitude from here and the shop owner wife came and told them they can’t drop the car off where they did. And was told that another fee to move it. And they tried to threaten to take the car to their shop since we assume they weren’t doing their job correctly. This whole deal is messing and I didn’t feel like we received the appropriate response from them as we pay over 300 to have the car tow. We paid for a good service and didn’t receive that in return.

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