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Business Profile

Dentist

Smiles at Goose Creek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a dental implant procedure at this office June 2024. I was given a discount on the procedure in which I confirmed multiple times. I was given a total of just under $6,000 for the procedure in which I paid in full. When I asked if there was anything else I needed to pay, I was told no and that I was good to go. I received the procedure and was back for office visits frequently over the summer in which upon checking out, was told I didn't have balance and I was "good to go". It Is now January 2025, and im now being billed with a $6,000 bill for the procedure..which I was told was paid in full. Come to find out, I was given wrong information and the "wrong pricing". The office called me and informed me they are 100% at fault for this mishap and that whoever gave me the information and took my payment was confused and under the wrong impression. They told me they would take some money off the $6,000 that I owe and now have to pay back $2,700. In my opinion, this was a complete mistake on the dental offices part and I should not be held responsible. I paid the total I was told to pay, confirmed multiple times, and was constantly told that I owed nothing. I would have never had this procedure had I known. I am not paying this. When I explained how frustrating this was to the office, all they said was that they know and understand and are so sorry. I should not be held responsible for their careless mistake. I am convinced this is a case of bait and switch.

    Business Response

    Date: 01/20/2025

    This issue has been resolved. Thank you

    Customer Answer

    Date: 01/21/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfac**** to me.




    Sincerely,
    Natalie S****

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the establishment In August and went to talk with the billing department because they have a collection agency sending me letters. they told me they messed up the billing and said they can't do anything about it. I got an apology from the office but I'm not gonna tolerate letters or a credit report hit.

    Business Response

    Date: 01/25/2024

    This patient was seen on **********, Patient was made aware that we were out of network with his policy. Patient paid his estimated portion and insurance was billed for the remaining. 

    His insurance paid his claim on ********** for less than estimated, and a statement was sent to the patient for the remaining balance. Patient received his first courtesy call on 10/16/2023, and the second courtesy call on 11/20/2023. His account was sent to collections on 12/22/2023 due to no payment. 

    Patient walked into the office on ********** after having received debt collection calls. Please see the notes placed in for that day. 
    "Pt came in on ********** upset because he was sent to collections. Pt was sent to collections for ******, pt asked why was he sent to collections when he paid *******, I explained to pt that after ins paid OON he was left with a balance of ******. Pt stated that he wanted to pay everything up front, I did explain to pt that the balance due came after ins paid OON. Pt did speak to OM Tina where she relayed the same information, pt stated that he started complaint with the BBB and he would allow them to deal with the issue. DD"

Smiles at Goose Creek is NOT a BBB Accredited Business.

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