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Business Profile

Used Car Dealers

A One Auto Brokers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/2/24 bought 2010 Dodge Charger fron A one Auto Brokers LLC Fountain Inn SC, told there were 2 issues not listed in Facebook ad for it was AC freon leak & was P0462 fuel gauge repair willing to accept those issues to fix finished paperwork 5:30 no insurance on it yet & I live about hour away, I drove it 3 miles down the road parked it at my friends house. The following day I insured the car at the cost of $112.00 for monthly payment. On Thursday 4/4/24 I arrived at my friends house a little after one I had someone come with me to drive my other car back for me. I checked all of the fliuds in the car and it was about quart low on water so topped off water and the oil was below the add mark so as we pulled out I stopped at the Dollar General less than half a mile away purchased 2 quarts of oil and added one to the car, we pull into the Spynx next door to gas it up because the gauge issue not reading correctly. It was obviosuly full, it spit gas all over the place I called the dealer and he said yeah it was probably full.So we head out and 17 miles into the drive it just shuts off nothing.. All coming thru to the power lights and a small puff of smoke comes out from under the hood for just a few seconds, leaving me stranded in the middle of the rd. A passerby helped us push it over onto a little side rd *** ******* ** ******. I called a wrecker had it towed Cost $80 not knowing what had happened. When spoke to the the dealer later that evening he said he would come to look & see about car that following morning, then the let the entire morning pass without calling or texting & rt before noon we he answered phone & we agreed he would come around 5 to look at it. 4:17 I texted see if he was on way & At 5:39 he send a text apologizing they didn't make it that evening & would arrange for the following morning, so that wasn't workable from my end I told him noon no later than 1:30pm...he has not answered a text or a call since 5:53 pm on 4/5/24.Besides car I am out $192

    Business Response

    Date: 04/15/2024

    A One Auto brokers.. is a used car dealer..! And all car are sold as is and all sales are final..! And all customers sign this document..! 

  • Initial Complaint

    Date:03/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2007 Chevrolet Tahoe LTZ (black) from this company on 1/12/23. Purchased with cash and credit card (***** ***** Credit Card), paid in full. Owner (Dell S********) of business still has not produced a title for my purchased vehicle. I have spoke with him x 2 and last conversation on 3/1/23 he stated the title was lost and he would go get a duplicate and overnight it to me. I still have not received a title. My 45 days are up on temp tag and cannot tag this vehicle. The owner will not answer my calls and has not been in touch with me since 3/1.

A One Auto Brokers is NOT a BBB Accredited Business.

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