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Business Profile

Plant Nursery

BrighterBlooms.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    I am rejecting this response because: In the original complaint to you I asked that you not send anything else. After I received notice that you were sending something I contacted you again to stop the shipment. Unfortunately, ***** will also not let me prevent this from arriving unless you stop it. Whether or not you provide a refund please stop this shipment. As I said, the condition of the plants required disposal and I do not want to go through this again.

    Business Response

    Date: 07/16/2025

    We sincerely apologize that your order arrived damaged. We did receive a photo showing one of the plants. For our claims, we do request photos of each of the plants that arrived damaged however, as a courtesey, we processed a replacement order that has been processed for shipping.

    Business Response

    Date: 07/19/2025

    We are so sorry, we do understand you initially requested a refund for the plants that delivered. unfortunatly, without being able to see the condition on arrival, we typically would be unable to file a guarantee claim however as a courtesey, we did issue replacements for the order. If you do have any concerns with the replacements, let us know and we will be happy to provide additional assistance. 

    Customer Answer

    Date: 07/19/2025

     
    I am rejecting this response because: At this point I would be happy with you just stopping the shipment. I will accept that and just take this as a $178 ****** to read more reviews in the future before a purchase,  regardless of a BBB rating. Your reviews about plants not surviving shipment have some consistent themes. I am not sure how you expect plants thrown into a cardboard box to survive 7 days in transit.

    Business Response

    Date: 07/22/2025

    We are so sorry, since we ship live plants, we are unable to accept returns due to the shipping process with live goods. The replacement order does look to have been delivered to you. Please reach out to us directly if you need any additional assistance.

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two trees for a total of $263.42. They both died. I contacted Fast Growing Trees which is really Bigger Blooms. I contacted them on the day that the warranty ended, as it was a late spring, and I hoped the trees which just dormant. *** would not answer, and when chased down, then claimed that I was beyond the warranty period. Then demanded proof of delivery after listing a false delivery date on their paperwork, indicating that trees got delivered from ************** to ******** in 2 days (as per Chat they allegedly shipped on May 1st, with delivery on May 3rd).Not even possible, as this is a minimum of 5 days shipping time.Regardless, their link to the tracking number is also blank with no tracking number provided, as one might expect. In short, this company will not honor the warranty and is thus engaging in online interstate fraud.

    Business Response

    Date: 05/13/2025

    This order was placed on 4/26/2024. this shipped on 4/28 and delivered to the customer on 5/1/2024 per Fed Ex tracking *****************************************************************************************
    We issued a replacement for the tree on 5/3 due to arriving damaged which delivered to the customer on 5/8 per Fed Ex tracking *****************************************************************************************
    Our One year Warranty is valid for One Year from the original order being shipped and only issues a one time replacement. the chocolate Mimosa grows best in zones 7 to 9 and it looks like this was planted in zone 6 as well. Planting trees outside of the recommended growing zone is not covered under our Warranty.  We have attached our terms of service. Let us know if you need any additional assistance. *************************************************************************************************

  • Initial Complaint

    Date:03/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to redeem a warranty that was given due to special circumstances that I proved with screenshots from an email thread. They refused then cut off all contact.

    Business Response

    Date: 03/17/2025

    We are so sorry you had difficulties getting assistance but see we were able to issue a store credit under our One Year Warranty policy. Let us know if you need any additional assistance. 

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    I am rejecting this response because:
    My PayPal receipt is to that company.  They changed the name of whom it goes too.  They deleted all of my information so they can keep my money.   I want my money back at this point forget an exchange.  I want a refund.   They are scamming me. , anything. The only thing it showed was my email address and my username which was my my GMAIL ACCT I contacted ********************** and of course they have no history of me in there system whatsoever including my payment. They wanted my to have screenshots of the sales receipts. I did call PayPal and they are going after this fraudlant company

    Business Response

    Date: 07/20/2024

    We are so sorry, from the screenshot provided it looks like you ordered from a company not affiliated with us. We have checked our records and our Paypal account and do not have any record of an order under your information. ****** can assist in disputing the charges. We sincerely apologize for any inconvenience this has caused. 

    Business Response

    Date: 07/22/2024

    We are so sorry, we are not affiliated with JOVIANCOMMA. Unfortunately, we have been alerted of a scam site that is very similar to ours and we have reported this to the ****
    To get a refund for this transaction, it would be best to contact your bank and file a dispute on the charge.
    We sincerely apologize for any inconvenience this may have caused.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 07/17/2024

    We have reached out to the customer and provided store credit for the tree that has perished. Let us know if you need any additional assistance.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    I am rejecting this response because:

    I will be satisfied as long as

    1)  I receive the tree they said is coming, and

    2) That it is alive and leaves out in the spring. 

     I do however think they should notify the other recipients of the "mislabeled" plants and give them an unexpected store credit for the difference in the cost between a quart plant and a gallon plant, as an act of Goodwill. 


    rsimmon tree as a replacement and they wouldn't do that because the issue was with the condition of the plant, which is untrue. The issue is the fact that they sent a 4-inch plant instead of a gallon plant and almost got away with it. I am working to get some plant from them, but as of right now I don't know if that will happen.I am writing this because I know they sent those little 4-inch plants out to other people before Christmas and they deserve to know they were sent the wrong plants, and they should correct that. Their customer service person was very nice and tried to be helpful, but her hands are tied with what she can do.

    Business Response

    Date: 12/29/2023

    We have reached out to the customer and assisted in issuing a replacement for a plant that is more suitible for their needs. 

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 10/05/2023

    We have reached out tot he customer and have issued replacements for the plants under our 30 day guarantee. 

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 07/25/2023

    We have reached out to the customer and agreed to issue a refund for this order under our 30 day guarantee. 

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Additionally, the true measure of customer service becomes apparent when an issue needs to be resolved  

    BrighterBlooms was exemplary and clearly explained my options.

    When the brown leafed, wilted apricot tree arrived at my moms for her birthday, I was unhappy.  Sending your mother a dead tree on her 83rd birthday does not send a very positive message.

    After I sent images of the condition of the tree, brighter blooms was quick to respond to me.

    If the tree was sent to me, I would only have asked for a replacement. However, given that it was a gift, they also provided a 50% refund as well as replacement. 

    All of this was handled quickly and quite professionally.

    I would buy from them again.

     

     

     

    Thank you. 


    Business Response

    Date: 07/11/2023

    We have agreed to issue a 50% refund on this order due to the inconvenience in not being able to give the gift order on arrival and have scheduled for a replacement to ship out. We will be following up to ensure the replacement arrived in good condition. Thank you so much for your patience. 

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 05/25/2023

    We are so sorry that your rose tree arrived with pests. We do treat the plants in our nursery prior to shipping so it should not have arrived with an active pest issue. I did review your ticket and am going to go ahead and issue a full refund for your order. Your replacement is also processing for shipping so you will get tracking once picked up but do not hesitate to contact ** with any additional questions or concerns. 

BrighterBlooms.com is NOT a BBB Accredited Business.

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