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Business Profile

Pest Control Services

Cramer Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get Cramer Pest Control to pay me back the money they owed me. I paid them $160.00 for the first treatment the company provided on May 14, 2024 through my bank because they stated they didnt receive the money when I had already provided them with my credit card numbers. After they received the money through my bank through bill payment, I texted them to not charged my credit card since they had already received the money. On May 15, 2024, they charged my credit card $195.00 ($160.00 plus another $35.00). I contacted them and didnt pay me back but ignore me. I later contacted them again on June 13, 2025 and to this day they have not refunded me my money yet. Every time I called or texted them, they make excuses about not having any record of my payments when I had texted them and told them when the payments were made. At this point, they owed me $160 plus $288 (interest). I have talked to ******* ******** etc.. and so many staff there and still no results!

    Business Response

    Date: 07/23/2025

    To whom it may Concern,

     

    I spoke with the customer and resolved the payment and communication issues.  She will be refunded the amount of $160 that she over paid, and also was given a free year of pest control for the communication and amount of time it took to get this resolved.

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I did get a call from **** ******* from **** Control Center. His company is willing to pay me back the $160.00 that I was charged twice soon and offering to provide me with some free pest control services. This resolution is satisfactory to me. Thank you to **** *******, Cramer Pest Control, and BBB!

    Thank you. 

    ********* *****


Cramer Pest Control is NOT a BBB Accredited Business.

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