Complaints

This profile includes complaints for Stateline Chrysler Jeep Dodge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stateline Chrysler Jeep Dodge

  800 Gold Hill Rd Fort Mill, SC 29708-8979

• 

  Stateline Chrysler Jeep Dodge

  PO Box 39 Fort Mill, SC 29716-0039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A price of $29,500 was agreed upon for the purchase of a 2025 Jeep Wrangler. Trade ins totaling $9,000 and a $10,000 check should have brought the loan amount to $10,500. Financial documents were signed on mobile phone and did not show final price or breakdown. When we received the loan documents we were shocked to see the loan amount was $19,500. We have reached out to the dealership and have not received a response. We expect them to return $9,000 to **************** and reduce our loan amount to the agreed upon $10,500. These practices are dishonest and criminal.

  Business Response

  Date: 07/25/2025

  Stateline CDJR and Mr. ***** have come to a resolution and he is now satisfied.

   

  ***** ****

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday January 15, 2025, I dropped my vehicle off to be diagnosed for a few issues and have an oil change. One of the issues was with my driver side daytime running light (the right side worked with no issues). Then on Jan 16th, I received a call from the advisor saying that both of my daytime running lights were out after the technician went in to solve an issue that he couldnt figure out. He then quoted me a price of over a $1,000 to fix the fuse box in order for both daytime running lights to work again. I told him that my passenger side daytime running light was working without issue so what happened. His response was something must have happened from when I dropped it off to when they pulled it into the shop. There was negligence on there end in which they caused a deeper issue trying to fix the one daytime running light issue and now want to place the blame on me. I want this issue resolved and money back on some of the diagnostic fees.

  Business Response

  Date: 01/29/2025

  In reviewing the workorder, the client requested to have a quote to replace one daytime running bulb. When reviewing the intake photos neither running lights were operational. The client was advised that neither bulb illuminates and just replacing the bulbs would not correct the issue. These problems were pre-existing conditions. No damage to the client's vehicle was suffered by the diagnostic testing completed by Stateline, and Stateline can not take financial responsibility for the vehicle's condition or the multitude of repairs needed. No diagnostic fee was charged for this concern and the vehicle's condition was notated and the client was advised total repairs needed exceed the current market value of the vehicle.
  
  

  Customer Answer

  Date: 01/29/2025

   
  I am rejecting this response because my vehicle only had one daytime running light not working when I dropped my vehicle off with the service department. During their diagnostics, the service advisor called saying that both daytime running lights were now out. Something happened when the technician went in that impacted the second daytime running light which I should not be responsible for.  
  

  It went from one daytime running light being out to now I need to replace my entire fuse box. They also admitted they werent 100% sure that the fuse box was the issue as it was taking them too long to understand what happened. 
  

  Stateline is not being responsible or fair in this situation and are unwilling to own up to their mistake.

   

  
  

  Business Response

  Date: 02/04/2025

  Again, When reviewing the intake photos neither running lights were operational. We are not in agreement that either of the lights were working. They were not. We stand by our orginal response.

  Customer Answer

  Date: 02/04/2025

   
  I am rejecting this response as I do not agree.  However, they are clearly not taking responsibility and I rather not go back and forth with Stateline on this matter.  I will weigh more other options. Thanks.
  
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new dodge in **** that specializes in Dodge vans. I have had the van a year now and have tried three different times to get my van in for service. The first two times I called I was told that they couldn't make an apt for my van because they were so backed up. The third time I finally got an appt. After having my van in the shop for a week they are refusing to fix the Airconditioner on my van because they said my van was modified. I Did not modify my van in any way I purchased the van new from Dodge already notified and also purchased an extended Warrenty on my van from the dodge dealership. I picked up my van from the dealership today and still do not have a working Airconditioner

  Business Response

  Date: 07/12/2024

  Stateline has been in contact with the company that upfitted the vehicle and they have agreed to perform repairs for the client. 

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5th I scheduled service for my truck here. I had harsh shifting and a ticking sound coming from the engine bay. I had to get a rental because I was only in south Carolina on a business trip. The truck was inspected and an adjuster was contacted from my warranty company. At this time I was informed that the truck needed a new transmission, And a new exhaust manifold, and my warranty company would not cover the full $180 an hour labor that stateline was charging. I informed both parties that I would be willing to pay the difference in labor and to proceed with the claim. An inspector was scheduled for Friday. The inspector showed up, And was TOLD by stateline to leave because he was a few minutes early and both parties got into an argument. A different inspector was then scheduled for Tuesday. At this time we were a week into the process with 0 progress and my warranty company only paying for 4 days rental, I was now beginning to be out of pocket for the rental. The inspector did not arrive until Wednesday. He concluded the transmission needed replacement. My warranty company opted to send a used part for replacement, Which stateline then added a fee of $250 because of. I was asked if I wanted to take it to a new shop but I declined as I would be out $360 for ******** fees, And $400 in rental fees with NOTHING to have been done. So my warranty sent the used part. ETA was the 21st. The part arrived but was not "found" by stateline in their own shop until the 22. They then advised me that the used transmission needed a new valve body, And that was going to cost me an additional $280. Bringing my portion of a "covered claim" to nearly $2500 after the rental fees, "Handling fees" "diag fees" "shop supplies" etc. I had to stay an additional 5 days in a hotel on my dime because this process was unnecessarily drug out and pay additional rental fees because of state lines unprofessionalism.

  Business Response

  Date: 10/04/2023

  Please refer to attached document.

  Customer Answer

  Date: 10/04/2023

   
  I am rejecting this response because:
  Once again, I was asked if I wanted to move the vehicle at two different times but rejected because STATELINE said that I'd still be responsible for the rental fees and diag fees, even though NOTHING WAS DONE, Initially Totaling over $700, Then after that, Totaling even more. Stateline got in a verbal argument with the inspector and told the inspector to leave. The same inspector that the service writer from stateline (Krysten) insulted via text over his APPEARANCE. Therefore delaying my claim even longer. Stateline charged a ludicrous $250 fee out of spite for my warranty not paying for their parts. Stateline continued to add items to the repair ***** *** item in which I did not agree to beforehand) Raising the amount I owed. Stateline's unprofessionalism, (Specifically when it comes to insulting people upon their appearance) Failure to properly diagnose a vehicle of their own affiliated brand,(Transmission DID NOT NEED REPLACED, AND AFTER $7500 "REPAIR" STILL HAS THE SAME EXACT ISSUES I BROUGHT IT TO THEM OVER, BECAUSE OF A MISDIAGNOSIS) and lack of caring about the customer's time, money, and service make this a dealership I would never recommend to anyone. 

  Business Response

  Date: 10/12/2023

  Please review attached.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About three months ago I traded in my GMC Canyon on a new Jeep purchase at Stateline Dodge/Jeep/Chrysler in *********. **. The salesman (*******************) said the dealership would remove the tow brake system from my trade in and now the dealership is going back on their word. I even mentioned that I would take it somewhere to have the brake system removed and then come back, but he wanted to close the deal that day, thus telling me the dealership would remove it for me. So, I asked the salesman if I needed a We Owe document for this and I was told no. They put me off for over 2 months and then told me they were not going to remove the brake system as they said they would, going back on their word. They didnt even offer to give me money for the value of the brake system ($1500). I finally was able to get through to the General Manager at the dealership (*****************************) after leaving several messages and she also said they would not remove the brake system since it wasnt spelled out in the purchase contract (a We Owe document). She basically refused to honor their word since it was not documented and therefore she was in no position to offer me any money in exchange. I asked for the name of the owner of the dealership and she refused to give me a name. She said I would have to ****** it! Do you believe that??? What kind of customer service is that from a large dealership that you should be able to trust and take for their word. I would appreciate if you would consider helping me out with this issue. Below is my contact information if you would like to discuss further. Thanks!************************* ************

  Business Response

  Date: 09/11/2023

  I reviewed the documentation that ********************** signed. On the we owe form (attached) the dealership made no promises to the client. After the transaction was finalized the client requested that we remove an aftermarket item that was installed on the vehicle he traded. The dealership attempted to do this as a goodwill and was unable because of how it was installed. We informed the client that it wasn't a simple process and was unable to accommodate his request. The client is now demanding compensation for the item in the amount of $1500. This was never a part of the transaction. I offered the client $200 as a goodwill compensation but the client declined. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Jeep Sahara JL back in 2019. Ever since I've had this issue with buzzing and distortion in the speakers. I've brought the Jeep into the dealership 3 times and they have never fixed it once. The buzzing is so bad at this point, you sometimes can't use the radio at all. I'm through with telling them about this and I don't want them looking at it again and giving it back unrepaired. It seems they are not interested in helping with this. What I am seeing online is thousands of complaints about this exact problem. This should be a recall. I was also wondering if SC has a lemon law when it comes to this? Thank you

  Business Response

  Date: 02/09/2023

  If the client is the original owner SC does have a lemon law. I recommend opening a case with the manufacturer as any escalation for consideration for new vehicles repaired under the provisions of the manufacturer have to be directed through them The client can open a case by contacting **************, they will need to provide a vin and the customer information. ********************** is happy to provide the client with our documentation and repair history to assist the client with any case they may pursue. 

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had issues in the past attempting to obtain proper service on my luxury vehicle. - On Sunday evening, August 7th, I completed an appointment request for Monday August 8th to have my vehicle serviced at said dealership. Response received on site indicated someone would contact to reconfirm appointment. - Due to the short notice of the above appointment, I made a second appointment for Tuesday August 9th for 9am, thus allowing the dealer sufficient time to contact me to confirm appointment.- No contact by dealer was made on either day to reconfirm appointment.- On Tuesday August 9th, I personally visited the dealership in hopes of discussing the matter with my usual adviser. Unfortunately, he was on vacation and was directed to another individual.- The individual in charge advised me that I was not contacted because my online appointment requests were being received by the person who was on vacation and no one would know of my request! PROBLEM #1 - Being that I was there, I advised him that I had scheduled an appointment for said day and time and advised him that I would like to leave the car. He informed me the earliest he could take my car would be at minimum 3 weeks out!!!!!!!- When I advised him that it could be an emergency, his response was, "well, you can leave it and we will look at it when we can but, it will take at lease a couple of weeks!!!" PROBLEM #2 - I began to get extremely agitated with this dealership as the issue of servicing vehicles has always been an issue, so he would see if and how he could "squeeze me" in. - Subsequent to hearing his conversation with the individual in charge of making appointments for service, it was apparent the dealership is choosing not to service MY vehicle in a timely manner as the earliest appointment provided was September 29th, 8 weeks away! PROBLEM #3 - AS THIS IS THE ONLY DEALERSHIP WITHIN A 100 MILE RADIUS, I SEEK THE ASSISTANCE OF THE BBB TO RESOLVE THIS MATTER.

  Business Response

  Date: 08/15/2022

  In response to the clients' concern. We understand his frustration. We are currently in the process of recruiting a certified technician to service the model he owns. The employee we have left us on short notice leaving us an inability to service our clients' in a timely manner. We are able to get our previous commitments honored but on new appointment we are currently scheduling out until late September. This was not specifically directed at this client, but is impacting all of our clients at this time. If we are able to recruit a technician sooner we would most certainly be more than willing to contact this client and get his vehicle in here sooner with priority, he did purchase the vehicle from us and we feel badly that we do not have the proper staffing to facilitate his concerns at this time. As far as us being the only dealer able to service his vehicle within 100 miles, that is not the case. ************************* is a certified Alfa dealer also and they are within close driving proximity. I am happy to connect with this client personally and see if we can make some arrangements with him, and we sincerely apologize for this situation. As a side note, I understand that the client was frustrated, but the treatment of our staff members along with the behavior and profanity used towards them will not be acceptable in the future is we are to service the vehicle at any time. These are human beings, just trying to do a job and they do not deserve that. It was not their fault, and we are all responsible for our own behavior towards others, regardless of the circumstances. I am hopeful this client will connect with me, and that I can find a solution to his legitimate concerns.

  *********************** - Service Director - ************