Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage was transferred to servicemac llc this month. In the letter sent by Fairway Mortgage, I was not given any instructions on how to get access to their website, but only after calling was I told, that my login information will transfer, along with all of my banking information, as the two businesses are related. It is now 5 days after I was promised access, and there is 1) no way to log in using my previous credentials, 2) no letter from servicemac llc at all, 3) no recognition of who I am or my loan record when trying to create an account. HOWEVER, they DO have access to my bank information and pulled my payment, without giving me access to my account at all and previous account is shut down. I did some research, and there are HUNDREDS of reviews, claiming this exact experience. Please ****** "servicemac llc" and read the reviews. People are saying they purposely lock you out, every month, CHANGING your password. I would like my mortgage moved out of their business ASAP, and they should be looked into for this.

  

  Business Response

  Date: 07/10/2024

  ServiceMac, LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns.  ********************** takes the comments very seriously and a Customer Advocacy Specialist attempted to contact the customer on July 8th and July 9th, 2024.  Regrettably, we were unable to connect and left a voice mail message for a return call on boht dates. There was a Mortgage Servicing Transfer noticed, dated June 12, 2024, mailed to you to advise of the upcoming transfer on July 1, 2024, and the notice advised the automatic withdraw of your mortgage payment would continue after the transfer. Additionally, we also sent an email on June 27, 2024, to also alert of the upcoming the servicing transfer. We will provide a response letter via email upon completion of all research.  if you need assistance in the interim time, please contact your assigned Customer Advocacy Specialist at **************************************

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Mortgage payment 6/12/2024. Payment made online from my bank ***************** I printed the confirmation of my Mortgage payment, which was due 7/1/2024. As of today, 7/2/2024 I have not received credit for this payment. I have called two times to the Mortgage Company, 1st called 6/21/2024 to check about payment as I was concerned because it was the first time I had done an online payment to Service Mac. The person said they had not received it. They said the last payment they received was *** 20,2024. Second call 7/1/2024 and the person said the payment was credited to Prinicple Only. Service Mac did this before in Oct. 2023 and I had to clear up as I am having to do now. I had the name of the person who I handled my case in 2023. Her name is *************************. She gave me her phone number and said to call her if I ever had a problem again. I called her 7/1/2024, no answer and unable to leave a voice mail. She called me back to tell me she couldn't talk and could she call me tomorrow. I said yes. I then set up my account at ********************** so I could see transactions and other information. No payment posted for June 2024 payment, which I have confirmation number ******* from my bank-**************** of $1466.00 on June 12, 2024. I have sent two emails 7/1/2024 and 7/2/2024. As of now, 1:55 pm,no call, no email and the payment on June 12, *************************** credited. They now direct all customer service calls overseas. I am at a loss and the payment was due 7/1/2024. I pride myself that I pay all bills on time. We have been having serious issue with receiving mail and sending mail in the *******, ********************* center, which is where my mail comes from. This is why I paid my mortgage online. I need help. This is so upsetting and the second time this has happened in two years. Thank You, Sincerely, ********************

  

  Business Response

  Date: 07/05/2024

  ServiceMac, LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns. Our Customer Advocacy Specialist spoke with the customer on July 3, 2024, to confirm the payment application, reversal, and reapplication to the customer's desired allocation.  The payment that was applied as a principal payment was completed through a bank bill pay and when this type of payment is transmitted, there are no instructions of how to apply the payment - the bank bill payment is transmitted with the requested loan number as well as the amount. If there are no instructions received and the loan is prepaid, the funds will be applied to the principal balance.  We do want to mention a monthly mortgage payment can be paid via our website if the customer desires to make a principal payment, the website payment processing is free and the customer can provide the instructions for the payment application.  The website can also eliminate any concerns with postal service delays for the regular monthly mortgage payments. We will review the call(s) referenced in the customer's complaint to determine if feedback and/or coaching needs to be provided.  Once we have finalized all research, we provide a response letter via email.  If there are questions in the interim time, you may contact your assigned Customer Advocacy Specialist at ******************************************************************.  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received notice that our mortgage was transferred in less time than is required by law. Service Mac has tied up $95,000.00 of our insurance money that was to repair our condo from a fire sprinkler that went off without a fire. We immediately rushed to get the inspection completed so that we could have our money released to pay our contractor who has been waiting since May. His costs to date far exceed the ********* we received from Service Mac. Additionally, Service Mac has sold our mortgage to ****************, giving us notice of only 7 days, far less than the 15 day notice required by law. This has further delayed the release of the funds we need to complete the project, though we are 85% complete. We rushed to get our building inspection completed, which required our driving an hour each way and spent several days assuring our paperwork was in order. Now they will not release our money before the mortgage transfer, which will happen over this holiday weekend, taking effect sometime in the next ten days. It will be required to again travel an hour each way to get the second inspection since it's a new mortgage company, adding another delay. Their telephone support is non-supportive, and uninformed, misleading us in several key areas. Our contractor is waiting for payment, and supplemental housing costs are consuming our savings. While Service Mac collects interest off our money, we suffer.

  

  Business Response

  Date: 07/05/2024

  ServiceMac, LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the concerns.  Our Customer Advocacy Specialist attempted to contact the customer on July 3, 2024, and regrettably, we were unable to connect. We left a voice mail message to return our call.  Additionally, we also sent an email to acknowledge receipt of the concerns and potentially schedule time to discuss.  First, we wanted to clarify the servicing transfer notice was mailed on June 12, 2024, and was mailed within the required timeframe - please note we are unable to control the postal service and the delivery timeframes. Next, we are reviewing the concerns outlined about the inspection and timing of the next draw of the insurance claim funds to assist you. Once we have completed the research, we will respond with a letter that will be sent via email. If you have questions in the interim time, you may contact your assigned Customer Advocacy Specialist at their phone number and extension, you may also reach us at *************************************.

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response. There was no postmark showing the send date on the envelope nor was there any date on the transfer letter. We are unhoused. Service Mac did not work to get our insurance claim payment nor did they say that it couldn't be completed no matter what we did. We are unable to pay our contractor now. Service Mac has ********* of our money,  We sent an overnight return envelope to send it back to us. All the subcontractors cannot be paid without this money so there is no motivation to finish our home. every bit of work with Service Mac was a waste since they had no intention trying to return our money. Service Mac's action has resulted in our having to extend the Air B and B which we are paying out of pocket for the past two months, They had $95,000 of our money to earn interest on while the workers cannot be paid and we are further delayed. No one cares that we are out of our home since Feb 6th. Our home was found to be 85 percent finished by the inspection company and they could have paid us. We spent all day, everyday, from the time we found out it was sold to Friday, June 28th . Service Mac intentionally clouded the waters so they can keep our money and give us nothing in return. No real service, no support.

  
  

  

  Business Response

  Date: 07/12/2024

  ServiceMac, LLC (ServiceMac) his acknowledging the response from the customer.  We have previously responded regarding the notification of the servicing transfer; we cannot control if a postmark is or is not present on the envelope. For clarification, your insurance claim was initially reported on March 6, 2024, to ServiceMac and upon receipt of the funds, including the required documentation, an initial draw was released to begin the repair work. We were notified in late May, there was a delay to the HOA/condo association and repairs were not as far as long as anticipated.  We recognize and empathize with any homeowner who experiences a loss to the use of their home, however, there is a required process to ensure the property is repaired to the pre-loss condition. We invite you to speak with your assigned Customer Advocacy Specialist with ********************** as well as your new mortgage servicer.  As previously stated, once all research is completed, we will provide a response letter via email.  In the interim, you may contact your assigned Customer Advocacy Specialist at **************************************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ServiceMac mistakenly applied lender directed insurance on my account and charged me 1268 for the annual policy. I got my own home insurance through AAA and called them. They did get the information from the insurance company but they didn't understand that a landlord policy is not a condo policy and that's why they thought I needed lender placed insurance.After telling them what happened they said they'd fix it after talking to AAA and to call back in a week. I called back in a week, and they didn't fix it, and said their system mistakenly thinks my house is a condo. They said it could take 3-5 days to fix that and to call back next week. Meanwhile they are selling my loan to *************** and if I don't get this fixed before then, the insurance customer service guy at ********************** said they won't have access to my account anymore.I just want this resolved asap and I shouldn't have to keep calling over and over to get this fixed.

  

  Business Response

  Date: 06/20/2024

  ServiceMac,LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns. On June 20, 2024, we spoke with the customer to discuss the complaint in more detail and provided clarity about the type of insurance policy received (rental property vs. standard owner's policy)as well as the classification of the property (single-family vs. condo). We also discussed there was a lapse in the insurance coverage from February 5, 2024 - March 5, 2024. As discussed during the call, there is additional research that must be completed before we can provide a complete resolution.  Once the resolution is complete, a response letter will be sent via email.  If there are additional questions, the customer was assigned a Customer Advocacy Specialist and provided with their phone number, including extension.  Also, we can be reached at *************************************.  

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to have my homeowners insurance updated since February of 2024, recently service mac did an escrow analysis still did not update my mortgage payment to the correct amount. Now they are transferring my loan to a different loan manager.I want my escrow analysis done immediately to the correct amount and a check for the overage in payments that have been made since the policy was lowered in Feb BEFORE they transfer my loan and pay overage again for July. I should not have to continue paying for an amount higher that necessary.I don't want to have to do this all over again, terrible customer service!

  

  Business Response

  Date: 06/19/2024

  ServiceMac, LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns.  On June 19, 2024, we attempted to contact the customer to discuss their concerns in more detail and left a voice mail message. We have received receipt of the reduced insurance premium and have made the necessary updates to your loan.  We will be requesting an escrow analysis, pursuant to your request, to reflect the reduced premium.  There is not guaranty there will be an escrow overage/refund available as there was previously an escrow shortage at the prior escrow analysis.  The escrow analysis will adjust the adjust the monthly escrow portion of your payment with the updated homeowners' insurance and property tax amounts along with escrow shortage. Once we have completed all actions, we provide a response letter via email for your records.  We encourage to return the call to your assigned Customer advocacy Specialist to discuss in more detail or you may email them at *************************************.  

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months, I have attempted to speak with an agent of **************** Powered by ServiceMac.A *********** person, with limited knowledge is all I'm able to speak with. I have been assigned to this mortgage company. During the past year I have prepaid my mortgage with increase payment of the principal, several months in advance with certified checks. This mortgage company consistently does not post the money to the account, will not give me a pathway to speaking with an agent to restructure the loan. This company is holding on with my funds without giving me credit for payments received.

  

  Business Response

  Date: 05/30/2024

  ServiceMac,LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns. Our Customer Advocacy Specialist attempted to contact them at both numbers (phone number provided in the BBB Complaint and in our system of record) on May 29, 2024. Regrettably, we were able to connect and voice mail messages were left.  Additionally, we sent an email on the same date, to acknowledge the concerns and to schedule time to discuss in more detail. We will review the customer experience with our call center.  However, we do reflect timely receipt and payment application of the monthly payments.  We understand through our call reviews, there is one payment that *** not have been applied that was mailed in late April. We encourage you to contact the assigned Customer Advocacy Specialist and you can also reach them at ************************************** In closing, we respectfully request to allow for the time to thoroughly research your concerns and we will provide a letter via email for closure after the research is complete.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Mac has failed to update my past due payment. I am in danger of losing my condo and have made all Requested payments from Service Mac 4/29/24 and 4/30/23. I spoke with a customer service agent and supervisor 5/4/24 with little resolution. When I called in to service Mac today 5/4/24, the agent told me my past due amount and asked if I was calling today to make a payment. Their records show I made 2 payments however they have not posted to my mortgage. Please assist so my payments reflect on my acct. ********************** provides poor customer service at times, with prolonged wait times to speak with a supervisor. I was on call 1 hour **************************************************************************************** of the wait for a supervisor.

  

  Business Response

  Date: 05/09/2024

  ServiceMac,LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns. ********************** takes the comments very seriously and our Customer Advocacy Specialist attempted to contact the customer on May 7, 2024, and May 8, 2024.  Regrettably we were not successful with reaching the customer and a voice mail message were left after both call attempts.  Additionally, an email was sent to acknowledge the concerns and to hopefully connect with the customer directly. We will be reviewing the call(s) for the payment(s) and to confirm the customer experience with potential longer hold times. Please allow for the time to fully research and address the concerns.  Once the research is completed, we will provide a response letter via email to confirm any actions taken.  In the interim time, if there are questions - please contact your assigned Customer Advocacy Specialist at **************************************

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a reinstatement request on April 24, 2024 to avoid foreclosure on my home. It's been almost a week, and I haven't received anything from ServiceMac. I've been calling every day, and they keep telling me they'll have it ready by then but with no luck. I feel like they're stalling on purpose for my house to get foreclosed.

  

  Business Response

  Date: 05/01/2024

  ServiceMac,LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns. ********************** takes the comments very seriously and our Customer Advocacy Specialist spoke with the customer on May 1, 2024, to confirm the reinstatement quote was received. We regret the delay with providing the reinstatement quote and are actively researching the delay. Once the research is completed, we will provide a response letter via email to confirm any actions taken.  In the interim time, if there are questions - please contact your assigned Customer Advocacy Specialist at **************************************

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our mortgage has been sold off to this company a few months after buying our home. They immediately refigured our escrow and sent us a new escrow statement before we've even paid on this new mortgage a year which increased our monthly mortgage by over $400/month!! This is completely unacceptable and this could make or break most families in today's economy. I am the one that finally figured out they were trying to include my auto insurance in my escrow!!! I had our insurance reach out to them to verify premiums and then requested a new escrow. The *** I was working with would deny that they received anything and therefor wouldn't request a new analysis of our escrow. After several requests a new *** got involved and confirmed they did in fact receive updated insurance back in March and wasn't sure why the previous *** wasn't following through to get this corrected. The new *** reached back out with a new escrow/monthly payment *** and waived the late fee we were hit with due to them not doing their job. However, they are claiming we are still short $1900. We've owned a home for almost 20 years and have NEVER seen anything anything like this, at most $400-$500!!! I expressed my concern this still can't be right and again silence from this company! Something is going on and it's more concerning that they can't look at this escrow accounts and see the errors and the issues! I the consumer had to find and point it out as the possible problem and then they corrected it. But there is STILL an issue and people need to be aware something is going on here!! I want answers and a correct escrow!

  

  Business Response

  Date: 04/22/2024

  
  ServiceMac,LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received their concerns. We had received an email from the customer on April 15, 2024, regarding the same issue.  On April 17, 2024, (prior to the filing of the BBB Complaint), our Customer Advocacy Specialist attempted to contact the customer at the phone number of record, ************, and left a message for a return call. On the same day, an email was also sent to the customer to acknowledge their concerns as well as a new escrow analysis would be completed. The escrow analysis was completed on April 17, 2024, and the escrow portion of the payment corrected due to the insurance information.
  
  We are reviewing the escrow shortage to provide further clarification and explanation of the reason for the shortage. For clarity, there was a disbursement from the escrow account on August 7, 2023, to the insurance company in the amount $1,450.26, as this was identified as an additional premium due and payable. We are working with your insurance company to confirm the application of the funds and if any refunds were issued.  Additionally, please keep in mind the property taxes collected at closing were expected to be an annual amount of $3,853.80, however, the annual tax payment in November 2023 was $4,231.45 this was an increase of $377.65.  
  
  Please allow for the time to fully research with your insurance company and address the concerns.  Once the research is completed, we will provide a response letter via email to confirm any actions taken.  In the interim time, if there are questions - please contact your assigned Customer Advocacy Specialist at ******************************************************************
  
  

  Customer Answer

  Date: 04/23/2024

  I have being dealing with this Escrow and emails since March 2nd. Their response makes it sound like this just started last week.  And when I demanded itemized information and said this does NOT make sense, then the newest representative stopped responding which forced me to file the complaint.  Also in their response they're pushing a $377 increase in property taxes, that is far from the $1900 shortage they told me in an email.  I will not accept this response because the case will then close and given the long running issue since March 2nd this is unacceptable.  My mortgage will be 30 days past due May 1st so I'm about to be forced to make a mortgage payment that isn't correct just to protect my credit!!!  I can provide the entire email thread if need me showing this entire situation!

  
  

  

  Business Response

  Date: 04/24/2024

  ServiceMac attempted to contact the customer today, April 24, 2024, and regrettably, we were unable to connect. We did leave a voice mail message for a return call.  Additionally, we sent an email today with an explanation of the insurance payment from August 2023 (as outlined in our original BBB response) and this is part of the escrow shortage in addition to the increase in the annual property taxes. We have a solution for the April payment and request that you contact your Customer Advocacy Specialist at their phone number and extension.  You may also reply to the email sent today or send any questions to ************************************** In interim, we need to complete the research for the insurance payment and need the additional time for the insurance agent/carrier to provide an explanation of how the payment was applied.  We will provide a response letter via email once the research has been completed. 

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over and over and over I have attempted to resolve this matter and similar to the complaints, this company of whatever it claims to be is one of the absolute worst. Mortgage sold to this incompetent bunch of idiots. Mortgage was/is a non-escrowed mortgage from the very first date of purchase of the property. I pay the insurance out of pocket and have had insurance from the inception of the purchase. Lo and behold ServiceMac takes it upon themselves to provide me with their insurance. When proof of insurance is provided, to this very date, mind you this is now April 2024, this debacle has been going on since last year. The insurance company provides them directly with proof of insurance and ServiceMac INSISTS on s******* me over with my credit report stating I am delinquent in payments, when all the information is in the file, there escrow analysis was done. The insurance side of this horrific company cant seem to communicate with the mortgage side exactly whats going on and that the account is not delinquent. Each time I call, someone else answers and the entire process of trying to recap everything is done again and again to no avail. Spoke to woman named ******* in the insurance side, again they mailed something to the property that the mortgage is for but not where I receive mail. Every time I keep getting notices that the mortgage is delinquent when it is not because I am paying monthly but they keep racking on insurance payment and I ALREADY HAVE MY OWN INSURANCE SINCE MAY 2021/2022. ******* Made these statements that I recorded that this problem would be taken care of. **** we are, still not taken care of and MAKING FALSE STATEMENTS TO THE CREDIT BUREAU. SERVICEMAC IS A DISGUSTING TRAVESTY!!!

  

  Business Response

  Date: 04/17/2024

  ServiceMac,LLC (ServiceMac) has received the consumer's complaint and please accept this response as written confirmation we have received the customer's concerns. ********************** takes the comments very seriously and our Customer Advocacy Specialist attempted to contact the customer of April 17, 2024, and we were unable to connect; we left a voice mail message. On the same day, we also sent an email to the customer to acknowledge the concerns.  With the email, we also requested proof of the homeowner's insurance from August 16 - September 8, 2023, and to contact their Customer Advocacy Specialist directly. Please allow for the time to fully research and address the concerns.  Once the research is completed, we will provide a response letter via email to confirm any actions taken.  In the interim time, if there are questions - please contact your assigned Customer Advocacy Specialist at **************************************

  Customer Answer

  Date: 04/18/2024

   
  I am rejecting this response because:
  
  Contact made with ServiceMac rep 4/17/24 and voicemail left. 
  

  Further contact made with Rep ************************ 4/18/24, 8:30 a.m. or sometime thereafter. 
  

  Further contact to be made with additional information and/or follow up in a timely fashion. 

  

  Business Response

  Date: 04/19/2024

  ServiceMac had subsequent phone conversations with the customer and their authorized third party on April 18 and April 19, 2024.  We provided an explanation of what occurred, and we need additional time to finalize the research. As previously outlined, once all research has been completed a response letter will be provided to the customer.  In the interim, if there any questions - you may contact your assigned Customer Advocacy Specialist at their phone number and extension.  Additionally, you may also contact us at *************************************.  

  Customer Answer

  Date: 04/23/2024

   
  I am rejecting this response because:
  
  Nothing has been resolved, at this time. 
  I will not close complaint until ServiceMac has resolved these issues.