Reviews

Review Details

• Review fromWill B

  Date: 06/04/2023

  1 star
  What a terribly run company. Weve had an outage at City Walk in ******* before and they had to outsource technicians from a neighboring state. This took over 3 days to have the internet serviced. Our internet goes out this weekend and I called customer service for an update and they cant give a timeline for a fix or even assurance that a technician was sent out. Ive waited for an update all day. No response. I call to follow up only to be hung up on every time we call the customer service number. What great customer service!! Pathetically hiding behind the phone and unable to provide any assurance that theyre working on it. You can see in the replies from these comments that OC is more concerned with being an aggressive keyboard warrior to valid customer complaints rather than provide a reliable internet service.

• Review fromJoanna I

  Date: 04/20/2023

  1 star
  Their customer service argues with you. Won't send out a tech. And charged me for the service!! They're horrible and I have no idea how they remain in business

• Review fromMel M

  Date: 02/12/2023

  1 star
  My apartment complex Tapestry at ************* is under contract with optical communities, I am forced to use them or get another company in addition. My WiFi was going out for almost a 2 years until us tenants kept complaining and they finally gave us new routers but the problem has not been resolved. Tenants are forced to pay 65+ a month for cable and internet that barely works. Optical communities. I keep calling DirectTv when channels arent working or the cable/Wi-Fi goes out completely but the problem continues. DirectTv told me to get a new Cable Box, which they should be replaced every so often, which I asked the property manager for months ago she said she would get in touch with optical communities, this was back in November, still no new cable box and as of today channels are not working, premium channels that Im paying for. Avoid this company, the service is horrible.

  Optical Communities

  Date: 02/13/2023

  These allegations are patently false.1) Until we were able to replace the routers in the property with state-of-the-art routers in Dec - we had tried to get the property to cooperate with to get this done starting over two years ago (and were continually rebuffed until recently). We were not the barrier here and any insinuation that we were is false.2) We attempted to contact this person regarding whatever their Video issue and attempted to trouble shoot but they refused, and began ranting that they wanted to the equipment replaced. We do not replace equipment when someone communicates an issue, refuses to explain what the issue is, refused to do any troubleshooting that could resolve that issue, and rants and rants about having equipment replaced. If you have a flat tire do you rant to the car dealership to have them replace the car (or do you fix the tire). The issue could be anything (a setting on their menu, trying to record fr a channel they are not paying for, etc.).3) The allegation about bringing the issue up in Nov is patently false. We have an email fr the Office dated Dec 31, 2022 and there is an email fr the Customer also dated on Dec 31, 2022. We then called promptly on the national holiday or Jan 1, 2023, the Customer called back & refused any trouble shooting and ranted on and on about replacing the equipment & then hung up on us!--> the Customer needs to call us at ************ and allow us to trouble shoot to determine if there is an issue & to try to resolve it.