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Business Profile

Hotels

Microtel Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room. This morning around 230 am and when got there the attendant said her system was down to come back at 3pm . I them asked where I was supposed to sleep till then she just shrugged and said not my problem cracker. She was very unprofessional rude and racist. I asked for a refund since I let the area because I was having to sleep in my car so I won't be there to stay in room and would like my money back asap.

    Business Response

    Date: 03/20/2025

    BBB Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ******* ******. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

    -    Confirmation number
    -    Exact address/name of the hotel:
    -    Under what name was the reservation booked:
    -    Date of arrival (exact date of stay):

    If for some reason this concern is not resolved,please contact me directly at ********************* and I will personally help address the guest's needs.

    *******
    Liaison,Customer Care
    **********************************

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my room for 6 days. I have to travel to another job site and requested a refund for the 3 days I will not be using the services. The hotel manager said he won't refund the 3 days and just said it's hotel policy. But no where on the booking did it say no refund for early check out.

    Business Response

    Date: 02/21/2025



    BBB Case #: 22967724
    Hotel Site #: 28773
    Customer Care Case #: ********

    Dear Contact:

     Thank you for notifying our office of the concern filed by **** ******** at the Microtel Inns and Suites property in ********, ***

     To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before February 24, 2025. As a company, were committed to delivering a great experience with every stay with us.

     If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

    *******
    Liaison, Customer Care
    **********************************
    Office: ************

    Customer Answer

    Date: 02/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, only if they contact me at a timely matter and resolve this issue.
    Sincerely,

    **** ********

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/26, as I was in my hotel room in Mictrotel, ********, **, getting out of the shower. I had another quest to use their key to enter my room. I called the front desk and made them aware of the situation. Told them I no longer felt safe as a solo female and wanted to check out. She spoke to her boss and said come down we will issue you a refund, As I arrived downstairs she had a few people in line so I stated I would be back in a few to receive my refund receipt. I checked in another hotel, and went back, to hear her speaking to her manager on the speakerphone about me with two guests hanging around the front desk. Management on the phone argued with me and told me at this point the room was dirty and I could no longer get my money back. Never offered an apology. The only response was I don't know how that happened from the receptionist to her supervisor. I was embarrassed, confused as I had been in the class heat all day, and frustrated. they keep all documentation.

    Business Response

    Date: 08/29/2023

    ************,

    BBB Case #: 20537057
    Hotel Site #: 28773
    Customer Care Case #: ********

    Dear Contact:
    Thank you for notifying our office of the concern filed by *************************** at the Microtel by ******* property in ********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before September 1, 2023. As a company, were committed to delivering a great experience with every stay with us.

    Kind regards,



    *******
    Liaison, ******************************* & ******** ****

    Customer Answer

    Date: 09/01/2023

     
    Complaint: 20537057

    I am rejecting this response because: I never received a follow as stated. 

    Sincerely,

    *********************************

    Business Response

    Date: 09/05/2023

    ************,

    BBB Case #: 20537057
    Hotel Site #: 28773
    Customer Care Case #: ********

    Dear Contact:
    Thank you for notifying our office of the concern filed by *************************** at the Microtel by ******* property in ********, **.

    We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.
    As a thank you for your support, we would like to apply ****** points to your Wyndham Rewards account.

    Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.

    If you are not a currently a member, let me share the great benefits of being a Wyndham Rewards member! Earn points at over ***** participating hotels around the globe.

    Redeem Wyndham Rewards points for Go Free? free night stays or for Go Fast? discounted hotel rates at any of our participating hotels at the following brands: AmericInn, Baymont Inn & Suites, Days ********************************* and Resorts, ************************** ****** *******, La Quinta, Microtel Inn & Suites by Wyndham, Ramada, Super 8, Travelodge, Hawthorn Suites by Wyndham, TRYP by Wyndham, ******* by Wyndham, Wyndham ********************* and Resorts, Wyndham Garden, Trademark, participating ********************* properties and other exciting destinations.

    Redeem points for a variety of other rewards, such as gift cards and merchandise.

    Earn miles or other travel currency instead of Wyndham Rewards points for your qualified hotel stays from participating airline and rail programs by updating your earning preferences in your member account. See our full list of participating partners.

    Earn additional points through everyday purchases and other transactions with a variety of program participants, including our Wyndham ************ Card.

    Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamhotels.com/wyndham-rewards

    Please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ****** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.

    Thank you for choosing ************** & Resorts

    Kind regards,



    *******

    Liaison, Customer Care
    ************** & Resorts

    Customer Answer

    Date: 09/05/2023

     
    Complaint: 20537057

    I am rejecting this response because: I am not a rewards member. I just want to be refunded for the charge when I was abruptly displaced due to someone walking in my room as I was getting out the shower.

    Sincerely,

    *********************************

    Business Response

    Date: 09/05/2023

    ************,

    BBB Case #: 20537057
    Hotel Site #: 28773
    ************* Case #: ********

    Thank you for notifying our office of the concern filed by *************************** at the Microtel by Wyndham property in ********, **. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. ************* has resolved the situation with the guest via a check in the amount of $79.64.

    Please allow 2-3 weeks to receive the check by the US Postal system.

    Kind regards,



    *******
    Liaison, *************
    Wyndham Hotels & Resorts, Inc.

     

Microtel Inn & Suites is NOT a BBB Accredited Business.

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