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Business Profile

Utility Water Company

Palmetto Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: they as a company hides behind those words i have spoken to a few neighbors and they have said the same thing its a unfortunate that it comes to this with the economy at this point.



    Sincerely,



    ****** ******

    Business Response

    Date: 06/07/2023

    Hello,

    It is the customer responsibility to know their utility providers. A request for refund will not be warranted as this is the homeowner responsibility. South Carolina Water Utilities is a regulated utility company and in the tariff, we can only back-bill sewer services no more than 6 months based on lease/closing documents provided. This information can be found on our website at www.***********. If the customer is facing hardship, we do recommend agencies that may be able to assist. Please contact 803-699-2422 and speak with a representative that will provide more information on hardship. 

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: I did not receive any notices and the sewer has been off since October 10,2022 so how is it valid for late fees and still charging me for service I do not have 



    Sincerely,



    ******** *****g their fees

    Business Response

    Date: 12/05/2022

    Hello and thank you for notifying South Carolina Water Utilities of the complaint for ******** *****. Mrs. ***** has been advised about her back billed charges and has made a complaint with the Office of Regulatory Staff. Prior to disconnection, we are required to send 2 notifications via certified mail to inform the customer of getting disconnected. If payment for the amount on the notice is not satisfied, the customer will be disconnected. While customers are disconnected, late fees will generate monthly on the owed balance. Also any other charges prior to disconnection will be billed on the next invoice. After review, all charges are valid on the account and is owed by the customer. If for any reason the customer cannot make payment, we have options for the customer by speaking with a customer care agent at ************.

    Business Response

    Date: 12/06/2022

    Good morning,

    The customer has made a official complaint with the Office of Regulatory Staff. All communication now has to be directed to that agency. South Carolina Water Utilities have provided a response to the Office of Regulatory staff on 12/05/22.

     

    Thank you.

    Trevona L**

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    29 Nov 22
    345.00
    The company website does not allow you to register an account, I have tried numerous times to check and pay my bill online. It says invalid email but will send an email to my personal email talking about a customer service survey. But they can't locate my email address. Makes no sense, placed a disconnection notice on my door today without any phone calls or anything from the company. No phone calls from the company, emails of disconnection, or November bill stating disconnection. I can't login to check for the status of my account because I'm always traveling and barely home to check my mail.

    Business Response

    Date: 11/30/2022

    Hello, At South Carolina Water Utilities all customers are able to go to our website at swwc.com/sc to create an online profile. The customer must have their account number and 4 digit verification pin. If the customer does not have or know their account number and/or verification pin, please contact a customer care representative for assistance. The telephone number is 803-699-2422.

Palmetto Utilities is NOT a BBB Accredited Business.

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