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Business Profile

Utility Water Company

Palmetto Utilities

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this home in sep 2022 was not aware of the back dated charges im partially disabled meaning if the sewer is shut off it could mean a heavy health risk stanley m***** brought it to my attention about a leak in the water system i tried to pass it over but was met with this is sewer water is a different company this is just not right on all levels 367 plus another 200 dollars that is way to high i feel bullied and threatened for something i had no clue of thats unfair.

    Business Response

    Date: 06/07/2023

    Hello,

    It is the customer responsibility to know their utility providers. A request for refund will not be warranted as this is the homeowner responsibility. South Carolina Water Utilities is a regulated utility company and in the tariff, we can only back-bill sewer services no more than 6 months based on lease/closing documents provided. This information can be found on our website at www.***********. If the customer is facing hardship, we do recommend agencies that may be able to assist. Please contact 803-699-2422 and speak with a representative that will provide more information on hardship. 

    Customer Answer

    Date: 06/07/2023



    Complaint: ********



    I am rejecting this response because: they as a company hides behind those words i have spoken to a few neighbors and they have said the same thing its a unfortunate that it comes to this with the economy at this point.



    Sincerely,



    ****** ******

Palmetto Utilities is NOT a BBB Accredited Business.

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