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Business Profile

Cooking Utensils

Le Creuset of America, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Utensils.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Heritage 4-piece Bakeware Set, color Agave, from Le Creuset on December 2, 2024. One of the casseroles in the set cracked after baking a recipe at 350 degrees. This falls under warranty. I filed a warranty claim online with Le Creuset. They refuse to replace the one casserole in the original color, because they say it is only available in a set. Most people buy Le Creuset in one of their many colors to start a collection of matching cookware. If I want the original color, I have to send back the entire set at my expense or just pick another color. Le Creuset is very heavy and requires lots of padding for shipping. Basically, it is more expensive to return the set than what the dish would cost. The cracked casserole is still in production and still available in that color. Le Creuset should replace the faulty item as their warranty states, instead of creating road blocks for the customer.

    Business Response

    Date: 04/22/2025

    Hello ****, we understand that you would like a replacement in the same style and size of casserole that you have but as we explained we do not have one available. Also, with warranty claims we do not guarantee styles and colors. I see that we have suggested a couple of options to you, that you return the complete set for a replacement. The other suggestion was that we send you the same size and style dish in another color or we could send you a different style casserole in the same color. Please let us know how you wish to proceed by either responding to support ticket number ****** or to the BBB. Thank you for your assistance.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** **********

     

    ent for my two pans, as per the terms of the warranty I was promised. If the company refuses to honor its stated policy, I request the BBB to investigate this matter for potential deceptive business practices.Thank you for your time and assistance.Sincerely,**** **********

    Business Response

    Date: 02/03/2025

    Hello ****. I have reviewed support ticket numbers ****** and ****** regarding your request for replacements. It looks as if someone responded to you on 1/31/2025 and has issued replacement orders for both items.Please let us know if you require any additional assistance. Thank you.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Fez *********

     

    Business Response

    Date: 11/06/2024

    Dear Fez, We understand your frustration and apologize for any inconvenience you have experienced. Please allow me a moment to clarify the timeline regarding your warranty claim and the replacement process. 

    We received your initial warranty claim on September 17 and responded on September 19, providing details about the issue. We agreed to replace the item,and we provided you with a courtesy *** prepaid label for the return. In our email with the return instructions, we mentioned that processing could take 7 to 10 business days after we received the item at our fulfillment center. We received your return on October 2, and it shipped out on October 4, and it was delivered on October 10.

    You notified us on 10/10 that the replacement arrived damaged. We replied on October 11 with information stating that we would create a new return for that item. You replied about visiting an authorized dealer instead. We provided that information to you and you replied for us to provide the shipping label, so that you could return the item. Unfortunately, we did not receive your response until after our business hours on October 11, which is why you did not hear back from us until October 14. 

    According to *** tracking number the item was not dropped off until October 19. We received it on October 28, and after it was processed by our ******************* your replacement was shipped on October 31 and delivered on November 4. 

    We understand how disappointing this has been for you, and I assure you that we value your time and trust. Please let us know how we can further assist you. Your satisfaction is important to us. Thank you. 

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I originally paid with no additional shipping fee. I hope for a prompt resolution.

    Business Response

    Date: 10/15/2024

    Hello *****, we apologize for any inconvenience we caused
    you on your recent order. Unfortunately, we did not have sufficient inventory of
    the one items and that is why it was cancelled. However, we do have inventory
    now and have placed an order to send it to you. Please let us know if you need
    any additional assistance. Thank you

Le Creuset of America, Inc. is NOT a BBB Accredited Business.

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