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Business Profile

Hotels

Home2Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct. 7, 2023
    I booked a room 2 queen studio suite to occupy 6 guests at home2suites ,room was said to have maintenance issues but appeared to be overbooked (viewed goggle website others have complained about them being overbooked)when complaining about not getting a call ahead of time they gave me several manager business cards and told me to call to corporate and I would be refunded for stay at ******* *** and that hasn't been the case only given an apology by corporate and haven't gotten a call back to this day from manager at Home2suites after leaving several messages.On Oct 7 Home2suites then advised they talked with ******* *** and they had a room compatible to one booked and it wasnt after being charged i wanted to speak to a manager and was told one wasnt available.All local hotels were booked in local area for 6 people only a few of us were able to stay and shower was leaking and thermostat ripped from wall which scratched my moms arm at ******* *** Duncan sc.total inconvenience.

    Business Response

    Date: 12/04/2023

    Ms. ****** ********** room had maintenance issues and for the safety of our guest we could not accommodate her in our hotel. We made arrangements for her to stay at our sister property right next to us. Home 2 Suites Duncan did not charge Ms. **********  for the reservation. We are not aware if she was charged for the stay at ******* ***. She was in communication with the Assistant General Manager of Home 2 Suites, her name is ******* *******. Home 2 is offering Ms. ********** a 1 free night stay at any ****** ******** via a certificate that she will receive within a week. As far as refund she needs to contact ******* *** Duncan. Let us know if we can be at any further assistance.

    - Sergey A*******

    Customer Answer

    Date: 12/06/2023



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    Latoya R*********

Home2Suites is NOT a BBB Accredited Business.

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