Complaints

This profile includes complaints for Blackbaud, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blackbaud, Inc. has 3 locations, listed below.

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  Blackbaud, Inc.

  65 Fairchild St Daniel Island, SC 29492-7505

• 

  Blackbaud, Inc.

  115 2nd Ave Waltham, MA 02451-1107

• 

  YourCause

  2508 Highlander Way Carrollton, TX 75006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life's WORC was misled by Blackbaud salesperson, Michael P******** (*****************@blackbaud.com; 847.970.9060), regarding the software's capabilities. Life's WORC has made many attempts to contact him over the past three months to no avail. We do not have any other way to plead our case.
  
  He misrepresented the product and responded in the affirmative regarding every question asked about the software's capabilities - allocation management, reporting, etc. Life's WORC finance department staff spent many hours working on implementation tasks and training only to find that the software cannot accomplish what is needed for our organization (things that current General Ledger software that is over 20 years old does without a problem). The bells and whistles that Blackbaud advertises are worthless if it cannot achieve what we consider basic allocations and reporting needs.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need someone to help me do the following items:
  
  Place my account on auto pay
  Ensure that physical billing statements are delivered for any charges associated with the school
  Provide resolution on the payment I made that has not been withdrawn from my bank account (and the funds are in there).
  
  I am so dissatisfied with this service. We have been going to this schools since 2015 with zero payment issues. Now every time something is due Blackbaud charges a $40 late fee. AND BELIVE ME, you have no issues communicating that.
  
  I'm going to start taking screenshots of my communications from Blackbaud, because you'll send something and then it disappears.
  
  For instance, I received a statement stating my tuition was due on 1/20/2023. Then, I receive a past due notice that we haven't paid on 12/30. I logged in and paid the full balance on 12/31/2022. It says it could take up to 5 days to post.
  
  The payment has not yet posted, I get no communication as to WHY IT DIDN"T POST. Was it submitted? What happened?
  
  Instead, I get another email with you stating it's due and if not by 1/20 we'll get another late fee.
  
  I want someone to call me to tell me what happened to the payment
  
  I resubmitted payout and I do not have confidence that this will process based on my experience. . In my experience, your company can communicate to me is that you're going to be assessing the late charge.
  
  Please call me so I can do the following things, this should not be that complicated.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the Blackbaud bill.
  No clear information for what.
  Long hold while trying to call them, no chat help either “error message“after entering info and writing questions.
  I wanted to see a few things;
  
  What is the bill for? It just says “AP and name”…
  What subjects, how many subject, how much per subject?
  
  Also if SCRIP credits were posted for Sept, Oct, Nov?
  
  Unfortunately I spend lots of time to view the “billing detail”….scroll bars up and down and side to side do not allow to view the info.
  I tried to print the entire table, transfer to Excel, Word- no luck.
  Calling them, chat, -not a good customer service.
  
  I have been dealing with this for years (15+) they change the name from Smart Tuition, changed some screens but still no change in terms of sending a bill that reflects what is charged, just like credit cards do.
  
  The tuition statements are unacceptable and “billing detail” cannot be viewed in its entirety. Anyway it is done for accountant not a parent.