We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plant Nursery

Plants Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Snow Fountain Weeping Cherry tree from Plants Direct at their North Location in *************** on April 23, 2025.The tree was delivered and planted by seller on June 4, 2025. We were told at that time no need to water it in since there was rain predicted for the next day. We did as instructed and followed up by watering tree when it didnt rain. We noticed a few dead leaves and thought this was due to the new planting. After one week the tree appeared to be dying so we took pictures and went to the ************ location where we spoke to a gentleman who identified himself as the Manager. We showed him the pictures and he discussed them with another person in an office. Their decision was that it was our fault because we didnt water the tree sufficiently even though it had rained every day after the tree was planted by them. He instructed us to water every day for 5-6 minutes regardless of any rain. We left unsatisfied with their response but have been following his instructions. To date the condition of the tree has worsened and I am concerned that it may die. We now feel that the tree was not healthy when delivered and planted by them due to the rapid deterioration in one week. It also sat somewhere for over six (6) weeks between purchase and delivery.

    Business Response

    Date: 06/16/2025

    Good afternoon. I have received the complaint in reference to the Weeping Cherry Tree. We do not offer any type of warranty on our plant material because we do not know how the tree was maintained after we left. We have signs posted in our locations stating no warranty. I will be happy to offer the customer a different type tree, same size as Chery if they would like.

     

    Thank you

    ***** *******

    Plants Direct

    Customer Answer

    Date: 06/17/2025

     
    Complaint: 23474251

    I am rejecting this response because:

    I would like to know how they will make the exchange.

    I expect that the replacement tree will be delivered and planted by them as we originally paid for.

    Also remove the dead tree.


    Sincerely,

    ***** ******

    Business Response

    Date: 06/17/2025

    Yes of course I would replace the dead tree.

    Customer Answer

    Date: 06/18/2025

     
    Complaint: 23474251

    I am rejecting this response because:

    I am pleased that they will replace the dead tree. I would like the business to confirm that they will deliver and plant the replacement tree at no cost to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 29 Purchased five trees total $3800 with installation one tree got sick and died now I have to pay someone to remove it and get a new plant

    Business Response

    Date: 09/13/2024

    'We have signs in our store and customer signed paperwork stating we do not guarantee plant material. It is a perishable item and we do not know how it is cared for once it leaves our possession. Thank you.

Plants Direct is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.