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Business Profile

Hotels

Quality Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got charged for smoking in the room and we don't smoke tried to talk to the manager she had no cares in the world said there was a cigarette **** in trash can and came from picking up **** on the job site

  • Initial Complaint

    Date:09/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-8-22 I booked a 61 day stay at the Quality Inn / Sleep Inn in Conway SC on the Choice App. When I got my first folio I notice that they charged me the total amount of the stay on 7-8 in 4 separate charges ($900, $900, $5,000 and $3,325.62) for a total of $10,125.62. I later reviewed rates a found out that they had dropped in prices.

    I asked the hotel Manager (Anita) to review and adjust or I would check out and move to another hotel. On 8-19 the manager (Anita) came back to me with an updated on rate 116.34 including taxes. She said they would refund me for the difference of this new rate and my old rate. I asked when the refund would take place. She said she is waiting for her boss to take care of it for me and would get back to me.

    I asked the manager in person a week later for an update and she was very elusive. She said it would be handled. I asked if it would be in the next couple of days or next week. She said probably not. I reminded her that on day one they took my money and I just want to know when I will get my refund. She said again she will ask her boss and let me know. I've tried to follow up with her again by email and I get no response.

    Due to the fact that I can't get a response or anyone to talk to me about my situation I was forced to file a dispute to BBB. The entire events of this stay seem very shady and unlike any hotel stay I've experienced before.
    My checkout day in this hotel is 9-7. The difference from when they charged me $10,125.62 at check in and the updated rate on 8-19 to 9-7 would leave a difference / refund to me of $1,282.40. My concern is that because I can't get any information now it will be worse after I check out.

    *** *******
    XXX-XXX-XXXX

Quality Inn is NOT a BBB Accredited Business.

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