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Business Profile

Boats

Tucktec

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tucktec's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tucktec has 2 locations, listed below.

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    • Tucktec

      201 E Cox Ferry Rd Unit A Conway, SC 29526-9494

    • Tucktec

      201 E. Cox Ferry Rd. Unit A Conway, SC 29526

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a kayak for $260.00 from Tucktec in September 2024 and received it 12-26-24. I returned it unused in excellent condition with the *** return label provided by Tuckteck which *** tracking shows they received on February 10, 2025. I am expecting a full refund. I have not yet received my refund per their advertised return policy on Tucktecs website.This advertised policy promised a prompt refund to my credit card. I have received two email replies from **** in customer service (after many emails) apologizing for the delay in accounts payable. (dated March 17 and April 16) but no refund has been issued to the credit card that I purchased with (nor have I received a check.)

      Business Response

      Date: 05/12/2025

      The order has been refunded

      Customer Answer

      Date: 05/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***********

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did not refund me for an item that I returned within the allotted timeframe.

      Business Response

      Date: 05/05/2025

      The refund was processed this morning.

      Customer Answer

      Date: 05/07/2025

       
      Complaint: 23273970

      I am rejecting this response because:

      incomplete refund amount. short $65 

      Sincerely,

      ***** *********

      Business Response

      Date: 05/08/2025

      Per our return policy, initial shipping and return shipping are deducted from the refund.

      Customer Answer

      Date: 05/11/2025

       
      Complaint: 23273970

      I am rejecting this response because:

      return shipping is fine but the initial shipping was paid for when the order was placed, you cannot charge me for it twice.


      Sincerely,

      ***** *********

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a kayak and fishing bundle from Tucktec in May 2024 for $342.75. Tried it once and decided to return it. Per their return policy this entitles me to a full refund. I requested a return and used the shipping label they provided to return everything. Within 1 week of sending the return Tucktec confirmed receipt of the return but said there were delays in processing refunds. This story was repeated when I called/emailed them in September. I gave them time to get things together because I understand they're a small business. I contacted them again in December, stating that I felt the refund timeline was getting unreasonable and did not hear anything again. Again, I wanted to wait and give them a chance to make things right. I have checked my bank transactions today (3/28/25) and have not received any form of compensation or refund. Tucktec has my money and my kayak, leaving me with nothing. I am owed $342.75.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 4, 2024, I ordered 2 kayaks and some accessories that totaled over $700. l received them at the end of July. We took them out successfully once or twice but then they both started buckling in on the sides and bottom. The side buckled on one of them so bad that it took on water and I had to keep my hand pressed on the side to keep from sinking. I had to be towed to shore. I contacted the company, and they sent 2 replacement kayaks. When I put together the replacement kayaks at home before taking them out, one of the rivets popped right through the plastic on one of the kayaks. I contacted them again and they sent another replacement right away. Unfortunately, this one had a missing rivet. After all the problems we had, I decided I didn't want to try again and asked for a refund. They sent return labels for the kayaks and accessories, and we got them sent back beginning of October. I confirmed with them that they received them, and they replied that they had and that the refund would take 2-3 weeks to process. We hadn't received our refund by November 7, so I emailed them inquiring about it and they said they were running behind but would check into it. I still didn't receive the refund in mid-January, so I emailed them again. They apologized, said they didn't know why I hadn't received it, and said they would email accounts payable to check on it. That is the last time I heard from them. I emailed several times since and tried calling several times, and left a voicemail message, but still have not heard back from them and still have not received my refund.

      Business Response

      Date: 03/24/2025

      The refund has been processed in full

      Customer Answer

      Date: 03/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this product on January 12, 2025. The box was opened and taped back up again, the product was not used and I asked for a return on January 23, 2025. The product was shipped back and received on February 12, which the business confirmed receipt of. I was told refunds take 2-3 weeks to process. It has been over 5 weeks and I haven't been able to get ahold of anyone for an update via phone, email, or their website.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/7/24, I ordered a folding kayak from this company for $333.52. At the time, the estimated delivery length on the website was 2 weeks. A month later on 12/7/24, I reached out to try to get a status update and got no response. I left multiple voicemails and attempted contacting them on social media trying to get information and cancel my order. I finally got a response via email but when I asked how long a refund would take. As of today, 3/7/25 I have not received a response, a refund, or the product. I would like a refund as soon as possible since it has been 4 months since I ordered and 3 months since they said they would cancel my order and process a refund.

    • Initial Complaint

      Date:02/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024, I ordered a kayak for $279.20 and after a few uses, a supporting rod broke and rendered the kayak unusable as it would cave in and nearly cause a full sinking. I emailed them and asked for a refund, which they accepted. I had then returned the kayak using their shipping label they sent, tracked the order to see they did receive it, but nothing. I shipped the order in December 2024 and after several emails asking them about my refund, they suddenly have gone quiet, even though they had responded several times before. They didnt honor their return/refund policy which they so obviously brag about. Im highly disappointed and feel robbed. Looking on ****** reviews shows this is common.

      Business Response

      Date: 02/27/2025

      The order has been refunded in full

      Customer Answer

      Date: 02/28/2025

       
      Complaint: 22995132

      I am rejecting this response because:

      I cant find any refund on any of my accounts. Please provide proof of refund via pdf document, and provide the last 4 digits of the account that was refunded

      Sincerely,

      **** *******

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a kayak in the beginning of August 2024. It was supposed to ship out around 60 days after ordering. Come October and November i got no shipping email. I emailed the company asking for a time frame for shipping, received no response. Now i've been trying to receive a refund since December. Multiple emails/website forms sent with no response. Finally got in contact with customer service via their website chat in mid January. **************** states request for refund has been submitted, Still haven't received any money back. I have checked in with them multiple times now and still have received nothing.

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non-Delivery of Order #TT4760823 I purchased a foldable kayak for $500 CAD on September 6, 2024, through the company's website but never received the product. After several weeks, I contacted customer support to check on the shipping status and was repeatedly given vague promises, but no actual updates.Eventually, I requested a refund, as I no longer believed the product would be shipped. After making this request, the company stopped responding entirely.Despite multiple attempts to resolve the issue, I have not received either the product or a refund.

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #TT4614523 2 secret kayaks. Paid in full Aug 1-2 for expected delivery Nov 2024. Multiple attempts at contact with two promises of pending shipping which never occurred. Now five attempts at seeking refund, email, phone, chat, messaged, social media, without any acknowledgement of request or refund to credit card Even tried CEO social media with complete ghosting *********** running other sales when they havent even fulfilled prior commitments.

      Business Response

      Date: 02/14/2025

      The order has been refunded in full

      Customer Answer

      Date: 02/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ********

    Tucktec is NOT a BBB Accredited Business.

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