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Business Profile

Used Car Dealers

GTI Motors, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov.2023
    Gave a $5500 down payment $2000 went on a warranty that is no good covering no expenses bc I was made unaware that it requires oil changes every 6000 miles or every 3 months when Audi only requires every 10,000 miles or once a year and the dealership said didn’t need an oil change the screen woul let me know. Since feb 2024 I have $ 9000 of major mechanical repairs in the car dealership won’t help. The car is being towed again for more repairs and I still owe $7500 on this car. They said they replaced the right axle but had to replace it. I was told to cancel the warranty and the dealership would give me my money back but they avoid me. I am disabled and live on disability with a disabled husband and family members are paying for the repairs and I have to pay them back. I am unable to afford this. They took advantage of me I don’t even want to see the next repair bill next week. These people shouldn’t be in business I don’t want this to happen to other people. I need a safe reliable car and I need my money back

    Business Response

    Date: 10/04/2024

    Its unfortunate that Customer, assumed the wrong intervals for doing maintenance on her vehicle. Vehicle was sold as is no dealer warranty, if customer has a vehicle service contract, the company usually honors it and third party Vehicle service contracts can be cancelled directly by customers anytime by simply calling the company and requesting cancellations. Sales are final and can't be unwind.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a used car almost 30 Days ago.. CHECK ENGINE LIGHT CAME ON.
    Called Dealer,was told to call warranty company, Called warranty Company, was told to get a diagnosis from a auto car place, did that , Called warranty comp, does Not Cover. Frustrated,FRUSTRATED, Called GTI to Let them Know I was bringing car back and wanted my deposit...
    Their suggestion to me was fix the car, otherwise it would be repossession if I Don't pay My 1st car payment How do I do that, to fix a car I haven't had a Whole Month, I haven't even Paid my 1st car note!!! ?? what????
    Stay away!! I Regret it

    Business Response

    Date: 06/11/2024

    Customer purchased a vehicle and got a 3rd party warranty through ****. Warranty is valid, according to customer, warranty company told her to get car diagnosed and after diagnosis it was determined that all the car needed was spark plugs replaced. Warranty Company told her that spark plugs replacement is routine car maintenance and that is not covered by warranty companies, which is also a basic google fact. Customer calls us fuming about the situation, we try to pacify her and point her to genuine repair places who would not exploit her with an exorbitant bill and told her a pack of 4 spark plugs cost $20 or less and she won’t listen stuck on how she wanted to return the car and get her money back. I explained to her that irresponsible consumer behavior like that would only potentially hurt her credit.

  • Initial Complaint

    Date:04/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 3 & April 15 gave a deposit to a man who works for GTI. Went April 16th to pick up car and employee states employee no longer works here and and there is no way to get deposit back.

GTI Motors, LLC is BBB Accredited.

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