Business ProfileforThe State Media Company

On 4/5/24 I Paid for a monthly subscription to The State newspaper for my father, Jack T*****. Address is 2038 Lake Murray Blvd., Apt #5-102, Columbia, SC 29212. The account was under his son's name, Kelly T*****. The monthly subscription was $43.29 for digital and hard copies of the newspaper. The newspaper was to be delivered 6 days a week (no Saturdays). The paper was not showing up when they said it would. The paper would show up 3 editions at a time, 3 and 4 days late. I then noticed that they changed the delivery schedule from 6 days (which I paid for) to only 3. So I called on 4/15/24 to cancel. I was told they would only give me $34.40 credit and that I needed to wait 10 days. I called again on 4/24/24 to see where the credit was and they told me it had not been cancelled and that the money I paid was NON-REFUNDABLE. So I paid for 6 days a week, didn't receive them, and then they said it was NON-refundable. This is unacceptable and I want the full amount refunded to my account of $43.29 for not only not receiving the paper, but the time and aggravation that I've spent calling them. I've attached a copy of what was on their website when I signed up that was 6 days, and what my current account says, which is only 3 days.