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Business Profile

Medical Plans

AccrueHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work for ******** ******** ********* in the state of Florida. ******** ******** ********* uses Accrue Health for flex card benefits for their employees. I utilize the flex card in order to seek reimbursement for my son's dependent care during the summers. I submitted a reimbursement claim to Accrue Health for my son's soccer camp on 06/21/23. The amount was for $365.00. On 06/22/23, Accrue Health advised that they needed additional documentation to approve for reimbursement. I provided the additional documentation on 06/23/23. Accrue Health typically approves these expenses within 24 hours when they have all the documents that they need. I noticed on 06/28/23 that my claim for $365.00 still was not approved. I contacted Accrue Health by phone and their representative advised that my claim has been approved for reimbursement and they did not know why it still showed as pending. The representative stated to wait till end of this week for their system to show claim was approved. I checked my flex card account today, 06/30/23, and saw that my claim was still not approved. It still show pending. I contacted Accrue Health again and explained this to them. I explained that I rely on getting my claims reimbursed timely so that I can pay for my son's additional summer camps the following week. They advised that another team would have to review my claim for final payment approval and they would follow back up with me either later today or by 07/05/23. I advised that this is too long and that I already waited a week. They advised that there was nothing additional they could do. I feel like this is unjust since all I am asking for is reimbursement of my own money that I put in my flex card through Accrue Health. I appreciate any help you can give me in getting Accrue Health to reimburse me my $365.00 as soon as possible so that I can continue paying for my son's soccer camps.

    Customer Answer

    Date: 07/06/2023

    The company reached out to me and resolved my complaint. Thank you for your assistance and help. You can close out my complaint.

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