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Find a Location

Cedar Management Group LLC has 1 locations, listed below.

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    Business ProfileforCedar Management Group LLC

    HOA

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1320 Main St STE 325, Columbia, SC 29201-3204
    BBB File Opened:
    8/8/2014
    Years in Business:
    16
    Business Started:
    6/15/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    45
    Business Management
    • Ms. Megan McGrath, Executive Assistant
    Contact Information

    Principal

    • Ms. Megan McGrath, Executive Assistant

    Customer Contact

    • Ms. Megan McGrath, Executive Assistant
    • Ms. Tracey Hines
    Additional Contact Information

    Fax Numbers

    • (704) 509-2429
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/07/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    The previous complaint was due to an issue where the company moved locations and did not adequately inform me. Due to this complaint, this company began reprisals forcing me to sell the home. I am not able to sell the home due to the same organization! After a long fight back and forth, I learned I was sending checks to the wrong location. This issue was fixed; however, the problems did not end. There was an alleged violation on the property with a picture contradicting the claim in June. The violation was never closed out and after multiple attempts to contact, no response has been received. It is now November. The tenants at the property did not deserve this, and nor do the future homeowners. I certainly do not. It is not that hard. As the previous property owner, I pay the HOA salary. The attornies, agents, and myself have been reaching out and have received no response. I want the house to be sold so I NEVER have to deal with such an unprofessional, unresponsive, and inadequate company ever again. Instead of making me miserable, fix the ponds - or build a community center, or do something for the community instead of holding up property sales out of pettiness.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Luke M

    1 star

    08/22/2023

    I have lived in my new home for over 120 days at this point. CMG manages my HOA and is an absolute nightmare to deal with. I have yet to receive gate access fobs and today my gate code stopped working. I called CMG support and the girl I spoke to claimed all she could do was email the HOA board and did not have any superiors available for me to be transferred to. I have asked every support address I can find for information on the included landscape maintenance with my HOA dues and have not received any information back from anyone - I do not know what they do, what they don't do, what I can request what I can't request. In other words I am paying $90 a month to a lazy payment processor claiming to be full service HOA management - a company that is incapable in helping with the most basic of all HOA support requests - ACCESS TO MY NEIGHBORHOOD. Absolutely unacceptable.

    Cedar Management Group LLC Response

    09/11/2023

    Luke, Please be advised that Cedar is a vendor that works for your Board of Directors and does not have decision making authority when it comes to how the gate fobs are handled. The Board of Directors has opted to handle gate fob access themselves and Cedar has provided you with their direct contact information multiple times. The gate code provided to you in the interim while your gate fob was being processed is listed as active on our end. The typical turnaround time for receiving and updating a unit sale sent by a Closing Attorney is 30-45 days after date or purchase. Your account was updated within this time frame and a welcome kit was sent to you via mail and email. The Welcome Kit included a Vine registration phrase where you have access to all of the HOA financials detailing what is covered by your HOA.

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