Complaints

This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Palmetto State Armory has 11 locations, listed below.

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  Palmetto State Armory

  3850 Fernandina Rd Columbia, SC 29210-3810

  
• 

  Palmetto State Armory

  1040A Woodruff Rd Greenville, SC 29607-4120

  
• 

  Palmetto State Armory

  358-A Browns Cove Rd Ridgeland, SC 29936

  
• 

  Palmetto State Armory

  3760 Fernandina Rd Columbia, SC 29210-3809

  
• 

  Palmetto State Armory

  366 E 5th North St Summerville, SC 29483-6826

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12 I ckecked my creditcard statement online. There was a charge of $354.82 from Palmettio State Armory. I have never heard of this company. I immediatly had my credit card shut off. I informed my bank ***** ******* Credit Union (**CU). They told me to call Palmetto. I did and Palmetto said that I should have money back in 23 days. A week went by and I called again. They wanted my mailing address and they would send a check. A week latter I get a email they received my order for $370.86. I never order anything.

  Business Response

  Date: 07/24/2025

  A check request refund was made for this customer. This check was mailed to the address they provided to PSA customer service via email.

  Customer Answer

  Date: 07/25/2025

  I have not received the check.

  Customer Answer

  Date: 07/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not received the check.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 07/25/2025

  The check has been mailed to the address provided by the customer to our Customer Service team. We thank you for your continued patience regarding this matter.

  Customer Answer

  Date: 07/28/2025

  As of 7/28/25 I have not received the check. They should confirm that they sent it to (****** *******, ***** ******* *** Greenleaf, Idaho, 83626).

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/23/25 order was placed with an advertised order fill time of 3-5 business days.
  
  7/7/25 I receive an email that an item in my order is no longer available and they are requesting a trade for a different item or equal or greater value.
  I respond to the email with questions about the swapped item. Still no response on 7/15/25 I later called and spoke to a representative on 7/7/25 to confirm the swap.
  7/11/25 I called and asked for an update or if I needed to cancel the order because it could not be filled. I was told my inquiry would be pushed up to a supervisor.
  7/14/25 I call at 3pm and ask to speak to a supervisor directly about my order and what was going on. 3 weeks and 15 business days later and my order has not been filled.
  3rd party items arrived but this is 1/3 of the order and it came from a different company. I was told on this call the supervisor was on another call and would call me back.
  
  7/15/25 noon I call and again ask for a supervisor to discuss this issue and get it resolved. I have again been told a supervisor will call back.
  
  I support this company for their products and their competitive pricing. I recommend and even forward deals to friends and family when it pertains to their individual needs. But I cannot continue to support them when repeat customers are treated like this.
  
  I have spent upwards of 12,000$ with PSA which may not be a lot to them but it is a lot to me. If this does not get resolved I will cancel the remaining order and take my business elsewhere as well as recommend that others do the same. I may spend more at another company but I believe I would have my items in hand before 17 business days. Or at least some communication to clarify what is going on.

  Business Response

  Date: 07/17/2025

  The customer's entire order has been processed for shipment at this time.

  Customer Answer

  Date: 07/17/2025

  I was alerted that part of my order was cancelled before they started shipping. 

   

  A supervisor had called me hours before this alert of cancellation and we had agreed that I would wait and not cancel any of my order. 

  So I now do not know what is coming and what is not. An associate answered a call and later responded that the cancelled item was being sent but with their shipping alert email system, I cannot yet tell what is being sent and what is not. 

  I believe my message and complaint to BBB is what got the supervisor to return my call. 

  I feel I need to wait to see what actually ships before I accept their response. Because of all the confusion on their end with the cancellation, I had confirmed 3 time that I did not want to cancel any of the order, I feel that this order may still be messed up. .

   

  They did compensate me 50$ gift card for my trouble. 

  Customer Answer

  Date: 07/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

   

  I was alerted that part of my order was cancelled before they started shipping. 

  A supervisor had called me hours before this alert of cancellation and we had agreed that I would wait and not cancel any of my order. 

  So I now do not know what is coming and what is not. An associate answered a call and later responded that the cancelled item was being sent but with their shipping alert email system, I cannot yet tell what is being sent and what is not. 

  I believe my message and complaint to BBB is what got the supervisor to return my call. 

  I feel I need to wait to see what actually ships before I accept their response. Because of all the confusion on their end with the cancellation, I had confirmed 3 time that I did not want to cancel any of the order, I feel that this order may still be messed up. .

  They did compensate me 50$ gift card for my trouble.

  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 07/21/2025

  The customer's order has shipped with several packages from ****** (************ ************) and *** (****************** ************ ****************** ****************** ******************). If there are any issues with the packages received or the products included, please contact us.

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I am missing items. 

   

  The original bundle of items that have caused us an issue here was a 10 pack of Magpul 556 mags and a vortex strikefire 2 red dot.

  The red dot was out of stock, so you asked if I wanted to have it swapped for the vortex Sparc 2 solar red dot. 

  I made sure to clarify that the bundle was not being swapped for the Sparc 2 and that I would receive magazines and the Sparc 2. Essentially only swapping out the red dot and keeping the bundle in tact. I was told this was the plan and would not be a problem. I also ordered that bundle 2 times in this order. 

  The bundle seems to have been cancelled and instead of receiving 2 Sparc red dots, I have only received one. This is not what was agreed to at all. There were to be 2 red dots and 20 Magpul 556 mags. Instead I have only received 1 Red dot. 

  My order reflects that the bundles were cancelled and replaced by 1 Sparc red dot. 

  This will need to be rectified. This is not what was agreed to in any conversation that I had with any representative. 

  I have already called and began to try to resolve this issue with James in customer support. I have now called to speak to someone 5 times and it has been over a month since the order was placed. 

  I would like for the rest of the agreed upon order to be filled please.  Thank you. 

   

  
  
  
  Sincerely,
  
  
  
  ****** ********

  Customer Answer

  Date: 07/24/2025

  I received an email from customer service stating that the resolution PSA is moving forward with is to cancel both of my ordered bundles and since I have received one swapped red dot, I will be refunded for the rest of my cancellation.

  This is unsatisfactory. I called two separate times to make sure this is not what would happen. 

  I order 2 bundles of 10 Magpul 556 mags and one strikefire 2 red dot. So a total of 20 Magpul 556 mags and 2 strikefire red dots. I agreed to the red dot swap to a Sparc solar as long as the bundles stayed intact. I was told this would be no problem by 2 employees. 

  I then received the email saying that these bundles were cancelled. Hours after the 2nd confirmation phone call where we agreed that I would not be cancelling any part of the order. I stated that if we were going to cancel any of it after waiting 3 weeks, then we would cancel all of it. 

  PSA then proceeded to cancel the bundles, charge me for one red dot(not even swapping for the 2 I ordered and just swapping for 1), and only sending one red dot. 

  Per our agreement, that was clarified 2 times, I am short 20 magazines and 1 Red dot. 

   

  When I called to clear this up I was told that I was given a 50 dollar gift card to resolve these issues. 

  The gift card was given after I was not given answers on my 4000 dollar order for nearly 3 weeks(15 business days). My order has not even been cancelled at that time. 

  I appreciate the gift card for trying to make up for the communication issues. But now I am short on my order, I was refunded, but I would have gladly paid for my items. I simply want the rest of my order filled. This has been a communication nightmare and PSA has not upheld any of their side of the agreements. I have been told it would be handled one way and then find it was handled another. This is not right and it needs to be resolved. 

  Business Response

  Date: 07/25/2025

  Order ******** has been created for the missing optic and the twenty missing magazines. This order will ship to the shipping address from the customer's original order.

  Customer Answer

  Date: 07/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  As long as the shipment is followed through and delivered, my complaint will be resolved. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PSA has wrongly cancelled my order but will not issue a refund as they claim that the order is still live in their system. This is inaccurate as their finance team has told me that the order was cancelled. I am now out of the money and never received the product.
  
  PSA is now avoiding my phone calls.

  Business Response

  Date: 07/17/2025

  This customer's order has been closed for a full refund. It was automatically closed after being flagged in our fraud system. The customer has contacted The Company to verify their purchase and will be allowed to make future orders without further issues.

  Customer Answer

  Date: 07/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  the company continues to give me runaround and practice shady business tactics. They will not return my calls at a time that I am able to speak despite the fact that I openly sent them my availability. They also refuse to share all recorded conversations that we have had despite my request to do so and them telling me that they will. Highly shady and unethical. 

  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 07/21/2025

  PSA records show this customer's order, ***********, has been fully closed and refunded at this time. It will not be shipped.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on 06/19/2025 my order still has not been processed and the items aren’t even in stock. I’ve called multiple times and get the run around and they refuse to cancel my order or refund the money

  Business Response

  Date: 07/04/2025

  PSA records show the customer has made contact with Customer Service and requested the order stay open until shipment. 

  Customer Answer

  Date: 07/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  i Never said that I was willing to wait 

  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 07/11/2025

  A partial refund has been requested for the customer for the items that have not shipped.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025 I purchased a Dickerson Ermnox Semi-Auto/Pump Hybrid 12 Gauge Shotgun Black (3) 10 round Mags and Hard Case- XXPA-1285 For $179.99 plus shipping protection and shipping totaling over $200. On the 27th of June 2025 just prior to close of business I received an email informing me that the l8sting was incorrect and the shotgun only came with 5 round mags. I could not report until today Monday the 30th, and it had to be some prior to shipping. A Ronnie informed me it was improperly listed and that he could not even find 10 round mags available. He was going to speak to a supervisor and they would be in contact. My next contact was an email alerting me that the purchase had shipped without rectifying the problem. I called Ronnie again, he said that he was canceling the order. I informed him that I did not wish to cancel the order, I wanted exactly what I had paid for. At this time Ronnie informed me that the shotgun pictured was not even the same shotgun and that he had no way of providing what palmetto advertised, and that I purchased. When we ended the call the shipment had supposedly been paused, but at this point Palmetto Armory is completely unbelievable. So, they have over $200.00 of my money with absolutely no intentions of providing what they advertised and what I purchased. They have literally never even heard of bait and switch, and they seem to think that after all their tactics of taking my money and trying to force me to accept an entirely different product means nothing, as long as they just refund the money after all my trouble. It's fraud and hopefully nobody makes a $2000.00 purchase from palmetto state armory before they find out about their bait and switch tactics. I also got stuck with a Charles Daly PAK-9 with broken sights, and a pro mag 50 round drum that only holds 40 rounds...... I am not impressed by Palmetto State Armory nor their tactics

  Business Response

  Date: 07/02/2025

  This mislisting has been corrected on PSA's website at this time. PSA's terms and conditions state that The Company can update descriptions at any time once an error is noted. These items ship with five round magazines, not ten round magazines. The customer can return this product for a full refund with paid postage as long as it has not been transferred from the FFL. PSA is not shipping additional magazines due to the web listing error.

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They are strong-arm liars. I mentioned in original complaint the shipment was on hold. They sent it anyway. A perfect example of their harm free tactics.... This is not an exception but the rule, and their little fine print does not satisfy their obligation to truth in advertisement. They have committed fraud. I will use this complaint and their defense to further my complaint with the federal and state trade commissions and attorneys General.  Theft and fraud is theft and fraud. Neither ignorance or fine print is a protection. There is sufficient black law to support my position and I am owed compensation other than that they are harm-free. After having forced me to go through this ordeal to effectively fund their incompetence Palmetto thinks they can just say we have provided a remedy, but this has taken days of my time and tied up my money for days. It's still not over, I have to jump through yet another hoop to get my money back after I specifically called and told them not to ship the item prior to a resolution.  In short they must pay in a monetary form for my time and the use of my capital.... How many others, how many millions of dollars have they stolen or held up doing this very thing? Their business practices must change. I'm going to see if I can help
  
  
  
  Sincerely,
  
  
  
  *** ********

  Business Response

  Date: 07/07/2025

  The Company is attempting to refund the customer the full amount for their purchase. The Company will not provide additional cash refunds for this order. The Company does acknowledge the error regarding shipping the order, but will not provide a refund amount higher than what was paid for this purchase. This order will be fully refunded once the package is received.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11 I made an online purchase from PSA. Today is June 30 and I have yet to receive the item I purchased nor has PSA initiated any communication with me regarding my order. I have contacted customer service three times and each time I’ve been told the delay is being caused by an “inventory issue”. With that said customer service was professional and courteous (Melissa), but I am extremely disappointed in the lack of communication from PSA regarding this order. I’ve made many purchases from PSA and this first hiccup. Please do better!

  Business Response

  Date: 06/30/2025

  The customer has been advised this order is delayed and they have elected to keep the purchase active rather than close it for a refund. We thank you for your continued patience in this matter, and will have the order processed for shipment as soon as possible.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/2025 I ordered 3 each shotguns that was listed on the PSA website. The shotguns was listed with, (3) 10 round magazines with each gun, a breacher, sling and hard case, which I received a confirmation that this was what I was getting.
  
  Then on June 27, 2025, I received a email from PSA stating that they made a mistake on the magazines and that the magazines are only 5 rounds each.
  
  I spoke to a PSA Rep and advised them that my order indicated that I was getting (3) 10 round magazines for each gun.
  
  I am asking PSA give me 9 additional magazines to accommodation me since this was misrepresented on their part.
  
  This will then equal up to the 10 rounds magazines per gun as indicated. This is what I ordered and is expecting.
  
  I still want the weapons, but would like to have PSA accommodation me with the extra magazines to for-fill my purchase order.

  Customer Answer

  Date: 06/30/2025

  This is the PSA site where it clearly shows that the sale item comes with (3) 10 round magazines that I paid for.

  Business Response

  Date: 06/30/2025

  These items had a web-listing error that has been corrected at this time. The item will ship with five round magazines included by the manufacturer. For compensation, we can offer a ten percent discount code for each purchase, or three discount codes in total. These can be on any purchase on the PSA website. One code can be used per purchase. These products have not shipped at this time, and can be closed for a full refund if the customer chooses.

  Customer Answer

  Date: 06/30/2025

  Complaint: ********
  

  
  
  
  I am rejecting this response because:

  I will consider the PSA offer however I feel they should
  
   1) honor (as I honored my country while serving in the US ARMY) the listing which was on their website at the time of my purchase or
  
  2) provide the 10 percent discount now on each shotgun ordered or 
  
  3) Preferred that PSA provide three additional five round magazines for each item ordered to compensate for the ten round magazines which was advertised at the time of my purchase.
  
  I will make my decision after they respond to this communication.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 06/30/2025

  The only additional compensation that can be provided to the customer is the three ten percent discount codes. The customer will not receive additional magazines for the purchase. Regarding the listing being in error, PSA's terms and conditions state "Palmetto State Armory reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present." 

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This February I purchased an AKM rifle from PSA in part because it was listed online as having a side-mount for a scope. When it arrived it did not have this feature despite it being described and pictured on their site. When I contacted them about this discrepancy I was offered a 5% discount code to ameliorate the issue. I was pleased with this at the time.
  
  This June I attempted to order a rifle using this code. However due to an issue with their website the order failed and the code was consumed in the process. I contacted PSA about this and was offered a replacement code, however this replacement code DOES NOT WORK.
  
  Per their recommendations I tried the code on multiple computers, multiple phones, multiple networks, as well as everything else they recommended to troubleshoot the issue. Despite this the code did not work and does not work. In the meantime I had placed 2 different orders with PSA totalling over $750 so this discount could had been very helpful.
  
  I provided PSA with screenshots and pictures verifying the code would not input when I went to check out. Despite this after 2 weeks they still will not offer any resolution or restitution on this issue. Their customer service representative James through this matter has been no help, and on the phone is very impatient and antagonistic. As someone who also works in customer service it is shameful and embarrassing for PSA the way he represents their company.
  
  I was once a loyal customer and have spent thousands with PSA in the past. At this point I will be avoiding them and recommending to others that they avoid PSA as well.

  Business Response

  Date: 06/27/2025

  We have verified the following discount code, *******************, is functioning properly. This is a ten percent discount code that can be used on a single purchase.

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2025, I had my account with PSA hacked (Order #***********). I called in and spoke with customer service. The issue was quickly resolved and I was told I had nothing to worry about. However, what happened next was where the issues began. Since then I have not been able to make any purchases on the website. I called back into customer service and was told I need to make a new account. The old account email which was blocked was from the email, "************@gmail.com". I did so and created a new account and with a new email (**********@gmail.com). When I tried to place an order I was declined from making the order. I got a message that read, "Order Declined. Please ensure your information is correct. If the problem persists, please contact for assistance." I called in and spoke with Donald, Vanessa, Rakeivius, and others who told me there was a block on my account and they sent a request to unblock my account to PSA's financial department. I was told there should be a response in one or two days. However, there has never been a response and the request has been put in numerous times by various different employees. I then attempted to have my wife create an account. She was unable to place an order getting the same error message when she tried to ship anything to our home address. She was able to complete a purchase and place an order when she used our friend's address in a neighboring city to ours.
  
  My main concern is I have not received word back from the financial department since March of 2025. I would like help from y'all to get a response on if my account can be used with my home address or if I can no longer do business with them.
  
  Thank you for your time and consideration,
  -****** ******

  Business Response

  Date: 06/17/2025

  The customer is currently in contact with our fraud department. Additional correspondence has been sent and received after this complaint was filed. We look forward to resolving this account discrepancy as soon as possible.

  Customer Answer

  Date: 06/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a disappointing experience at this shooting range with 10 of my friends. We drove over an hour and 15 minutes to get there, only to be told by a rude staff member that they were closing an hour early, despite the posted hours indicating they'd be open until 8:00 PM. What's even more egregious is that we are valued customers who have collectively spent tens of thousands of dollars at this range, with some of us spending thousands of dollars in a single transaction - I myself just spent $1300 on a new AR two weeks ago. Given our loyalty and significant investment, the lack of accommodation and poor communication was shocking. When I spoke with the staff member, hoping he'd understand our situation, he became defensive and insisted it was our fault for not calling ahead. The reason for closing early seemed arbitrary, and it was clear the staff member handled the situation poorly. I would have just moved on if he didn’t try to make it my fault and just apologize but it was pretty embarrassing him making it out to be our fault. Unfortunately, this experience has made me question whether we'll continue to support this business.

  Business Response

  Date: 05/27/2025

  Please clarify which PSA storefront/range location this complaint is referring to, and your complaint will be addressed with storefront staff and upper management.