Complaints

This profile includes complaints for Garners Ferry Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Garners Ferry Dentistry has 2 locations, listed below.

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  Garners Ferry Dentistry

  6420 Garners Ferry Rd Columbia, SC 29209-1632

• 

  Garners Ferry Dentistry

  145 Pelham Dr Columbia, SC 29209-1321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 3 children and I established care 5/28/2024 with Garners Ferry Dentistry. They offered to give my children sealants on 7/9/2024 after their cleanings, stating there would be zero copay (which later I found out there was a copay for each child). We came back on 7/16/2024, because each of my children noticed sealants falling out. They did not have anything sticky, chewy or hard and we abided by the dental guidelines for sealants. Mrs. Patricia was the practice manager at the time, she called all hygienists over and showed them the proper way to ensure sealants are applied correctly. Since then, my children had no problem with their sealants. Fast forward, my children and myself come for cleanings in January 15, 2025. The hygienist recommended a full mouth debridement due to plaque build up on my teeth. I finished chemotherapy a few months earlier and learned that chemo can affect tooth enamel. I felt embarrassed but went forward with it. After the cleaning, Dr. F***** comes in the room and her first words to me, upon entering the room is,"Are you in any pain?" Not a hello, or "are you okay?". Then she says this is my assistant and I am going to call out some dental lingo that isnt going to make sense. She starts to look at my teeth and says out loud "Active decay on .." and precedes to say this 10 times out loud on 10 different teeth. She then shows me a picture of a tooth on the TV screen in front of me stating it was my tooth, that I had 2 cracked teeth that would need a crown. 8 other teeth that would need fillings. I was devastated. Almost $4,000 of dental work, $2000 my responsibility according to Dr. F*****'s Tx plan. On 3/4/2025 I went to another dentist for a second opinion. Dr. ******. He diagnoses one cavity. Just one. I did not share F*****'s tx plan with him before his diagnosis. I am requesting a full refund of $244.80. Dr. F***** cant be trusted! She was about to damage healthy teeth and cause hardship on me and my family just to gain profit!

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dentist to have two chipped teeth looked at. At the time, I did not have insurance so I joined their "Pals Program" for $207. That allows for two checkups/cleanings and x-rays per year. They X-rayed my teeth and the doctor proceeded to clean my teeth for about 10 minutes. At no time did they inform me that they would be charging me any additional money. After the cleaning and X-rays, they had me sign a document that had a balance but told me not to worry about it because it was included in the Pals program. They did not attempt to collect a payment as I left the office. They did not send me a bill. I called today (9/6/2022) to confirm my follow-up appointment (which they claimed was also free) and they informed me that I had a balance of $132.
  
  They did not inform me that they were going to charge me an additional fee before conducting the deep clean. I would have not agreed to that because my concern was my chipped teeth, not tartar buildup. They lied to me by saying there was no additional cost. They tricked me into signing the document by telling me not to worry because the balance was covered by my enrollment in the Pals program. All in all, they are unscrupulous they flat out lied to me, they are not transparent about their costs, and have zero issue with deceiving customers who have a limited budget.

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 11, 2022/10/13) */
  ***Document Attached***
  The Consumer entered our practice on 8/22/2022 as stated and signed up for our PALS program. The Consumer was informed that a deep cleaning (known as a Full Mouth Debridement) was needed to assess the periodontal condition of the patient's gums prior to performing any treatment. The Consumer was given and signed the attached tx plan (other recommended treatment has been redacted) before receiving the deep cleaning. Unfortunately, we forgot to collect this sum at the time of the service. We regret that the Consumer feels this way, however, we do feel we were clear and received prior authorization prior to conducting the deep cleaning. Please contact us if there are further questions. Thank you.