Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to rent an apartment at the Town Center and after transferring $325 ($75 application fee + $250 admin fees) they refused to give me the apartment because my driver's license is expired. The DMV would not renew my driver's license until I provide a proof of residence in SC.

  Business Response

  Date: 07/17/2025

  Mr. ******** applied for an apartment on 7/14/25. When he completed his application, it contains the information clarifying the application fee and admin fee are non-refundable. He supplied an expired drivers license which we cannot use. When I spoke with him and explained that, I also put his application on hold until he is able to provide the correct documents, to ensure he wouldn't lose his money. Mr. ******** agreed and thanked me for understanding his situation, although he asked me to make an exception for him. I explained due to Fair Housing laws I cannot make an exception for him and not make exceptions for everyone else going forward. If he does completely cancel his application, he will not receive the app fee and admin back.

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:

  1) An expired drivers' license is a proof of ID, you cannot ignore this fact. The state gives a person the right to drive with an expired driver license, why wouldn't a private business accept it.

  2) I provided alternate proof of identity represented in my Canadian passport.

  3) The business mentioned that they would've accepted my Canadian ID if I had not provided my US expired license, which makes no sense to me.

  4) What did the business do to earn the$325, this is a scam. They force a tenant into a position to pay money and they confiscate it.

  5) I signed the agreement in good faith, I intend to renew my license but the DMV needs proof of a South Carolina residence, I asked for an exception to provide the license after renting. It's a chicken or the egg scenario.

  6) While I appreciate the offer to hold my money, I would like to proceed renting a different place now this deal has collapsed and I need my money back to do that.

  Sincerely,

  Shamel ********

  Business Response

  Date: 07/17/2025

  I am sorry. The app fee and the admin fee are non-refundable, per the attached application. Everything is clearly outlined as what is required as well as the non-refundable fees. As per your response I will now take you off hold and deny your application due to you not being able to provide the required documentation.

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:

  I've checked with similar properties and in such cases they would refund at least the admin fees, which shows the type of business you're running. BBB have given you F rating for a reason, I wish I had seen that before entrusting you with my business.

  Sincerely,
  Shamel ********

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2023, I applied for a Luxury two-bed room online for 11 months with TC at Lake Carolina. It was the same amount as 12 months. When my lease printed it stated 12 months. Akita told me she was going to update it because they were having system problems. I called and followed up several times for an updated lease and never got it. They changed leasing agents 5 times from Sept-May 2024. I had no access to my portal to view lease, pay rent or request service if needed. I had to contact the leasing office ever month for a link to pay. As of May, I’ve paid TC at Lake Carolina about $13,550. They cancelled trash service and increased the amount of the utilities, after they sent an email stating we would get a refund or credit. I was informed they was going to give me a $200.00 on March bill by Dinetra and it wasn’t applied. and I had to deal with several unsanitary issues that lead to neighbors knocking on my door because a leasing agent told them I complained. I emailed them a 60 day notice to move and I needed documentation about terminating the lease and ask for consideration due to all the issues I was having. (Tenant rights) Keys were mailed **** tracking # ** ********* and they received them. NO one responded, I had to follow up. I paid May rent because they fixed my portal but closed it for June. I was informed when I was ready to send all the money, they would send me a link to pay it. No one has tried to call me or resolve the issues I was having. Nor did anyone give me a break down of the options to vacate. I just receive text without a name. This is not ethical or professional. They advertised as a luxury apartment complex and they have the potential if they would clean it up, give accurate information and communicate properly with the tenants. False advertising is wrong.

  Business Response

  Date: 07/10/2024

   

  Please see below response to all of Mrs. *******'s allegations. Also note that SHE signed a LEGAL binding document regardless of any corrections she claims needed to be made she still signed this document at her free will. 

  Why would she sign a legal binding document if the lease date was incorrect? Our system allows prospects to choose their own lease term for any term from 3-12 months. Had she went with an 11 month term we also have an additional fee and she was never charged that additional fee.

  They changed leasing agents 5 times from Sept-May 2024 - This is not uncommon in a multifamily based industry. 

  I had no access to my portal to view lease, pay rent or request service if needed. I had to contact the leasing office ever month for a link to pay. - I helped her in my office get this fixed and she was able to pay and put in work orders after.

  No refund or credit was ever promised for cancelling the valet trash service. This actually decreased residents utilities by $26 each month.

  I was informed they was going to give me a $200.00 on March bill by Dinetra and it wasn’t applied. - No concession addendum was signed by either party referencing a credit.

  I had to deal with several unsanitary issues that lead to neighbors knocking on my door because a leasing agent told them I complained. - These issues were addressed by the former manager and no one of our office stated she complained. It is not hard to know who complains in some instances but we always leave any complaints annoymous. 

  I emailed them a 60 day notice to move and I needed documentation about terminating the lease and ask for consideration due to all the issues I was having. (Tenant rights) - She did not email a proper 60 day notice. She sent an email to a tracking number she reached out to when she initally applied and the notice was never provided to us in the office. Mrs. ******* did however stop by the office prior to sending any notice and talked with me for about 20-30 minutes about her issues and the process of breaking her lease. She was well aware of her legal obligation and "tenants rights" when it came to moving out. Her biggest concerns were unfortunately nothing to do with Town Center rather the construction across the street keeping her up at night and the loud noise/music that came from a restaurant right across the street. Neither of which we have any control over. She also stated in the email we finally received after she moved out that her parents were sick and she had to move back home. Had she expressed any pending issues in the home we would have immediately entered a work order and addressed those appropriately. Mrs. ******* also stopped by our office and stated she moved out and was going to be turning in the keys. 

  Keys were mailed **** tracking # ** ********* and they received them - We texted with her about the keys and confirmed we did receive them. She claims no one communicated with her but that is false. Between our verbal conversations and our text messages she was well aware of the process. She has since received her final account statement with a breakdown of charges along with a link to pay the balance. Mrs. ******* should have read her lease to know that we do not allow subletting and we would not look for someone to take over her lease. If she was hoping to have someone take over her lease she should have communicated that with us and we could have walked her through adding and removing a room mate. 

   

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m completely livid with the service that was given. I did my application process and got approved , I was initially told I would be able to view apartment November 28th. I came in office November 30th and my apartment was still being worked on ! I was told to come back move in day December 1st to view . I received a message 5pm my apartment would be ready then seconds later received a call the AC hasn’t been working since previous night so I would have to move in apartment that cost $40 additional. The employee then shows me a unit that has yet been cleaned or repaired & I ask her will this unit be ready for me tomorrow & clean (pointing out the mess.) she then tells me basically she’s doing the best she can do , I’m throwing shots for pointing out mess & I’m lucky she’s at work . The UNPROFESSIONAL of this situation, the fact that my concerns made the property manager close her door everytime I came in office makes me feel uncomfortable. The property manager never once greeted me or informed me about the issues I had previously mentioned. After leaving the unit that was not yet cleaned for the first time the property finally wants she speak but tells me I can’t move into the apartment basically because I expressed my concerns to her employee. I paid them $120 which they stated will be reimbursed and hasn’t ! I contacted corporate and got no response.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment and paid the fee on Aug 31st, for an apartment that was available I was never contacted. I went through the application process and then I heard nothing back. I emailed the assistant manager and requested my money back because they did not follow through with the apartment which she said the only way I can get the money back would be via check and it would take 30 to 45 days I wasn't too happy about it, but I acknowledged 45 days later I have not received anything yet. I have sent eight emails to the assistant manager as well as the manager no one has responded to any of the emails. I finally use their text message number and somebody responded and told me that it would be an additional 30 to 45 days buyer. Beware if you apply at this place, you may lose your money look at the previous review , I would like this company to refund my money and contact me to let me know the status of my refund