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Business Profile

Towing Company

Southside Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Southside Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southside Towing has 2 locations, listed below.

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    • Southside Towing

      414 S Main St Clover, SC 29710-1424

    • Southside Towing

      3002 York Hwy Gastonia, NC 28052-6292

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They had a former employee take a payment of $674 for towing a vehicle and diagnostic, then were supposed to tow it to a dealership to be traded in. Received a call from the dealership saying they had never received the vehicle. When we called this business back, they stated they hadnt received payment so we showed them a screenshot from the mobile app of our bank along with a bank statement. They refused to accept that and now are adding on a $40 storage fee every single day. They are now refusing to release the vehicle and have the nerve to keep on adding fees. They have also never provided any kind of written invoice via letter or email. I have offered on numerous occasions to pay the $674 to them but they are refusing. Instead they have decided to be greedy scumbags and try to steal as much money as possible. They dont deserve to be in business.

      Business Response

      Date: 10/04/2023

      We both have an attorney on this matter. I dont believe Im allowed to comment further. 

      Customer Answer

      Date: 10/04/2023

       
      I am rejecting this response because:

      this is complete BS. We both have attorney's, but nothing has been filed yet. They could be reasonable and accept our very generous which is more than we originally tried to pay, but instead they want to be greedy. 

      Business Response

      Date: 10/25/2023

      Still have an attorney on this matter. The payment was not received on our end. Also hasn't been returned to customer from bank. 

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed from a store where there were no signs posted for no parking. The towing company then tried to charge me 350 dollars to go maybe 3 miles with my car . They then tell me I have to sign my car over to them to get my belongings or I can't . I say something about it being illegal the girl changes her story , it's I can pay a gate fee of 85 dollars then . Someone upset with me at the time knows the driver that took my car . I believe they done it illegally out of spite and was paid secretly to get rid of my vehicle . I recently found out they all hang out together . Please help

      Business Response

      Date: 08/15/2023

      Vehicle was towed due to owner leaving it parked on top of fuel tanks at convenience store on private property. The store clerk called and asked us to remove vehicle so the store could receive its fuel delivery. We had a driver go out and pick the vehicle up. 

    Southside Towing is NOT a BBB Accredited Business.

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