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Business Profile

Online Retailer

Boring Cloth, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Boring Cloth, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boring Cloth, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:  I should not have to wait an additional 10 days, you have my money, I want the order overnighted. 

      This order was placed on 12/9/23 and there has been no communication.  I find it very difficult that a small business does not know that orders have not been processed for 3 +weeks at the busiest time of the year.  And without a communication to the BBB, I would not have been informed, even though I have sent emails and texts.  

      I do not trust their response. 

      ******

       

       

       


      Business Response

      Date: 01/03/2024

      This order is now processing. One of our systems went down and no orders were processed which we did not ind out until today. 

      We are working to ship all of these orders out asap and the customer should receive their order in the next 10 business days or less.

      I am very sorry about the inconvenience here. 

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter purchased a 6 month t-shirt subscription from Boring Cloth on May 19, 2023. She paid $115 for the subscription as a birthday gift for her brother and was supposed to start in June. No t-shirts were ever delivered. Several emails have been sent to ********************************* inquiring about the subscription status and expected shipping dates as well as requests for cancellation of the order and refund of payment. All of the emails have gone unanswered. No phone number is available for this company so speaking to a representative is not an option. According to the order confirmation email, this is a recurring subscription with payment renewal in November.

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order of $153 worth of shirts for the 4th of july, but i ordered them on june 7th ******************************************* my money back.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      I have recieved a full refund from Boring Cloth Company.

      ******** Price 


      Thank you. 

      th this issue!

      Business Response

      Date: 03/27/2023

      The customer has received a refund. 

    Boring Cloth, LLC is NOT a BBB Accredited Business.

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