We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Self Laundry Service

Tiger Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

This profile includes complaints for Tiger Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tiger Wash has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past year, I have been using the Tiger Wash laundromat for my elderly client. I have followed the companies directions fully in regards to refunds due to their machines not working properly. I have left notes under door, I have left messages on their emergency line, I have sent messages to their social media accounts and I have sent emails with no response. Yesterday when I was there, I had yet another issue. For the security of their patrons, they claim to have cameras installed. I’m questioning why no one would be issuing refunds, doing repairs or servicing these machines. At any given time there are white “issue with machine” stuck in NUMEROUS machines. Yesterday one of the machines wouldn’t add water. The lady had to wait for it to finish before she could get her clothes out. She was late for work.
      I would like my client to reimbursed $7.25 plus interest for the time her money was not refunded. I am grateful to have a place where I feel safe to do her laundry, however this particular store needs upgrades or significant repairs to be able to service our wonderful Pendleton community. I have supplied Tiger Wash with both my phone number and mailing address many times for the refund. This is very unprofessional. If I am not contacted within 48 hours I will be turning this over to law enforcement.

      Business Response

      Date: 02/09/2024

      I’ve mailed the refund with $15.00 USD inside (checks will have my personal address). I did video record me sealing the envelope and attached are the post office receipts (which will require a signature from the recipient). 

      Customer Answer

      Date: 02/16/2024

      The consumer stated this issue is resolved she did receive the refund.

    Tiger Wash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.