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Business Profile

Real Estate Rentals

True Blue Home Rentals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into our rental in July 2022 after being told we had to wait two weeks for the floors to be replaced. During that time, we had to find temporary housing and store our belongings. When we finally moved in, the floors were not replaced, and many promised repairs—landscaping, soffit, etc.—were never done. The home was in terrible condition: feces on the floor, rusted vents, no bathroom door, moldy windows, a damaged mirror, missing tiles, and ceiling water damage (with mold still present). We sent over 100 photos to the property manager, but only a few issues were addressed. Despite this, we spent significant time and money trying to make the house livable.
    The property management company, True Blue Rentals, rarely responds to emails or texts and has never answered their office phone. We also found out the HOA fees had not been paid in 7 years, and the home was nearly auctioned in December 2022. At lease renewal, we spoke with the owner, Matthew M*******, who said to send an itemized list of issues, promising they’d be fixed within a year. Only a few repairs were completed, and poorly at that.
    Since then, things have worsened: the roof leaks and caused mold in the bedroom, the fence and gate are broken, and the A/C unit is flooding and warping the floors. The carpet is deteriorating due to water leaking from A/C unit, and the hot water heater is not up to code (per Rudd Plumbing). We've now turned off the A/C and are trying to stay cool with fans as temperatures climb. We are living in unsafe conditions due to this company's negligence, and our health is at risk. Despite our documentation and repeated requests, True Blue Rentals and Matthew M******* have failed to take responsibility or action.

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -5/16 I officially declined option to renew my lease and received corresponding official move out notice via docusign
    -Office manager called me in June and cited section 16.1 of my lease claiming I owed them early termination money in the amount of roughly 10k (my active lease that ran through 6/30 did not have a section 16.1, he was citing the document I declined)
    -7/16 I was served a disposition letter for the “early lease termination”
    -the following week I had an attorney reach out with all of the information provided, the company provided me with fake legal information, despite this my attorney continued to try to get in touch with the company to resolve for several weeks via unanswered phone, email, and mail communications
    -during 2.5 year lease, property management left me without running water and electric for days, never responded to maintenance requests and despite this I paid my rent on time every month
    -the manager has made several threats to me including legal recourse for leaving a review, although once again he copied a fake legal address in the email
    -the company was unethical and negligent throughout my stay and I have officially filed a dispute with my creditor to try and get the delinquent charge removed as of 10/1

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a home rental company that runs the property where I am a tenant. They have been blatantly negligent in a number of maintinece items over the three year period that we have been living at this property.
    The final straw so to speak was this past week. We sent them a matinence request in October letting them know that we had received notice about Backflow Water Testing at our property. The week prior to the due date of this back flow testing we called and left several messages and never heard back. This resulted in our water getting shut off. Our water at our property was shut off for 36 hours, before I had to take it upon myself to hire a Backflow water tester to come to the property and paid them $95 out of pocket to test the water system. 24 hours into our water being shut off, I spoke to someone in their office and informed them we were without water and was assured that they would get back to me that day about a solution. I called multiple times that same day in the afternoon after not hearing from anyone and never heard back.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client for True Blue Home Rentals for 12 years as a property management company. Recently, I had a repair that needed to occur in my unit. I have reached out to have the company contact me to coordinate repairs through my home insurance company. However, I have not recieved any contact from the company nor have I recieved the rent check owed to me.

    Business Response

    Date: 03/07/2024

    This Client in fact authorized the replacement of an appliance to be replaced.
    This is specifically documented and viewable in the property management software system we’ve been using since 2010.
    When a client authorizes any job, our system automatically withholds the funds (in this case rent), to cover the cost of the authorized job.

    Matt Manaker

True Blue Home Rentals LLC is NOT a BBB Accredited Business.

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