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Business Profile

Property Management

Sundance Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to move out of apartment 142 due to flooding and mold problem, at the start of October I was able to move in to 136. I got half off the rent for the time I had to continue staying in apartment 142 while other arrangements were made, I was also to receive my first month of rent free when I moved in to the new apartment. Unfortunately I was not informed of this until after I had already moved in and paid rent for October and November, they were going to give me the month of December off instead, this phone call occurred in front of witnesses in the front office on the 15th of November . December 26th comes and I receive a phone call from District manager telling me that there are two months of rent missing and that I needed to cut a check for my base rent plus waiver fee and that everything else would be taken care of, she said she was going to have a meeting about my account and needed "something". January 6th rolls around and I receive call from front desk lady asking about rent, I spoke with her and asked what the check I cut was for, and she said it was for December's rent, I showed her on my account that I have yet to receive the month of free rent and she told me to hold off paying while she got in touch with district manager, a few days later district manager calls and informs me I have already received it in the form of credits to my account, when I tell her I have paid every month in full since moving in she asks me for proof and to communicate by email, I go to bank and pull all payments to the apartments and send email with statements. I don't get a response, and I send a new email at beginning Feb. asking for clarity and that I'm paying Feb rent. I get no response. Since then I received threats of eviction, the district manager won't respond to me, I paid March rent and I received a copy of the Ledger and it is full of accounting errors, they are aware of this but instead of fixing the account, they want me to pay January with fees or go to court.

    Business Response

    Date: 03/18/2025

    Good afternoon, I am investigating this claim and will be in touch via email by the end of the week. Thank you. 

    Business Response

    Date: 04/02/2025

    This has been resolved. 

    Customer Answer

    Date: 04/02/2025

     I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Christopher A

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MOLD IN APARTMENT!! Unfixed after months. In my toddler's bathroom. Health hazard to us. Was promised it would be fixed again but it was not. It is getting worse and worse. Many other neighbors are having mold and leaking ceilings as well.

    The leak that is causing the moisture and mold needs to be actually fixed and not just the mold painted over again.

    Business Response

    Date: 10/18/2024

    I was notified this work has been completed. The District Manager reached out today to follow up to ensure you are not experiencing any further issues. 

Sundance Property Management is NOT a BBB Accredited Business.

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