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Business Profile

Photographer

Excellence Photography, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    She's a scammer. Do not use her. She stole $350 from me for my birthday shoot March 19th. Cancelled my birthday shoot the day of and never refunded my money.

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This individual was recommended to me. I paid $295 for a photoshoot. I sat with the business owner to do the photoshoot and never heard from her again. I sent email, text, left voicemails with nothing in response. I filed a dispute with my bank but was told the merchant declines to refund my money. There was nothing that occurred for this lady to steal my money or not deliver the photos I paid for. I sent messages that I can see she received but declined to respond. Looking at the reviews on her business page this is not the 1st time she's done this. It's disgusting that she is legitimately stealing peoples hard earn money for services she can't deliver.

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed my maternity photoshoot on 8/12 and was told by the photographer (and their website) that I would receive the proofs within 7-10 business days but have not received my proofs or any form of communication besides on 9/8 (email attached). I left several voicemails (no call back), sent several emails (only received one response), and even went to the business during business hours and was told by someone in the plaza that they had not seen her in awhile. I submitted all payments as per their policy prior to my appointment. I gave birth and cannot redo my maternity shoot. I saw that other people ran into the same issue around the same time. I would like to receive my proofs so I can move forward with purchasing the pictures.

    Please advise and assist in any way possible.

    Best,

    ***** *******
    XXX-XXX-XXXX
    *********@gmail.com

  • Initial Complaint

    Date:09/06/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/28/2022, I paid for a graduation photoshoot with my two children. After the shoot, I was told by the owner "Mechelle R*******" that I would receive my photo's back within 7-14 days to pick the final 10 shots. Mechelle R******* actually shot my photos at her studio off Wappoo Road. Since then, I have yet to receive my photos nor any contact from her or this business. I have made several attempts to contact "Excellence Photography" and no one has returned my calls, voicemails, or emails. This company is very unprofessional and takes people money. The owner "Mechelle" has made efforts to restrict me from contacting them. She knows these photos will not be back in a timely manner. However, she continues to lie to consumers about the timeframe. She continues to take people money which is completely unethical. It is going on two months and I have yet to receive my money back or my photos. This business should be shut down for fraud. Mechelle is not delivering services according to her contract or statements. I can provide several screenshots of my calls to this office and messages delivered to their Facebook messenger account. I would like my money back, and I plan to seek further action.

Excellence Photography, LLC is NOT a BBB Accredited Business.

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