Business ProfileforWe Feed Raw Pet Food Co.

Their website links occasionally glitch, not saving your updates for pausing or canceling the subscription so customers are paying for shipments they don't want. On the customer end, they see the subscription was updated to pause or cancel, but the company claims they cannot see it. I think that the problem is the individual account links that customers get in a email saying that their shipment will be sent unless they want to cancel or place it on hold. This link is supposed to direct them to the website but for some reason does not properly link up and the information is not saved. Some people have had to cancel their credit cards to get the company to stop charging them. The company will not take responsibility for this and they just reply back to the customer that the customer did not update their account. No matter which review site you go to, there are reviews stating how the company charged them and sent their shipments anyway, though the customer says they updated the subscription. Instead of checking into this issue at all, they refuse responsibility. They get high reviews because the product is good, but as soon as you have a customer service issue, that's really when you see their bad service practices in action.

Hi Teresa, we sincerely apologize that your experience with us didn't meet your expectations. We understand how important it is to keep our customers satisfied, and we're committed to resolving any issues that may arise. Our agents are available during business hours, and if they're unavailable, calls will be directed to voicemail and returned as soon as possible. We're sorry for any inconvenience this may have caused. As we've mentioned previously, we haven't found any evidence that you accessed or modified your account. We have a detailed report of these processes and would like to assist you in resolving this issue. If you could send us some photos of your account or email proof that you received if your account was paused, we'll do our best to help you. We want you to know that no future orders will be placed without a payment method. We've removed that information as requested to ensure that your account is secure. If you need further assistance, you can contact us via phone, text, email, or chat. We're always happy to help in any way we can. Thank you for trying us out, and we appreciate your feedback.