Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They contracted to do my driveway, front sidewalk, patio and garage stoop. Patio and stoop was great. However it rained while doing the sidewalk and driveway so they left. They returned the next day but left supplies required in Charleston. Owner later brought them. Something must have gone wrong because the driveway is 3 different colors, looks like a patchwork quilt. I called repeatedly and finally got through. He said that didn't sound right but never set up another work order. They guaranteed their work for 3 years which is why I never filed a complaint sooner. He never accepted or returned my calls within a year of calling. It doesn't surprise me they have gone under. Their customer service stunk.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Coatings2Go in late 2022 for ******* coatings around home, including on a NEW driveway. Crack developed and I looked for Coatings2Go to honor the warranty. They strung me out over 10 months, repeatedly making numerous excuses. Pinned them down for the work in late 2023, and with 1 day remaining before the repair date, they claimed they had NO product to complete the work. I had enough of them by then, and called ******* directly in Minnesota. They were concerned for me, and sent their product directly to Coatings2Go and instructed them to complete the job. At that point the crack was repaired. Recently in early 2024 a small amount of flaking occurred in a small area of the driveway, and of course, the ******* warranty is still valid. Coatings2Go will NOT answer the phone any longer. Their Facebook page says PERMANENTLY CLOSED. I phoned ******* on 5/17/24, and they informed me that they have REMOVED Coatings2Go from their list of dealers, amid a plethora of unfulfilled service requests, INCLUDING some that had allegedly had Coatings2Go fraudulently claiming to use ******* products, BUT not actually using them (cheap substitutions use). ******* is currently helping me find an alternative method for the minor repairs that I need. THEY have been great. Do NOT use Coatings2Go under ANY circumstances.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coatings2go is a epoxy flooring company who guarantees their work for 15 years in both writing and on their website. My floor has started to peel from their work after only 2 years and this work should be fixed. It is a minor repair but could get worse if not taken care of. I have called multiple times and got no answer or call back and sent an email with also no.response. This flooring is not cheap and they guaranteed the work and I only ask that they keep to their word and repair the floor.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done at my residence to coat my driveway and front walk. This was performed in august of 2022. After approximately 5 months the driveway showed signs of wear and delamination of the coating. After contacting Coatings2 go. They sent someone to review my concern. He admitted that the job wasn’t performed correctly and would schedule a repair. That was in April of 2023. After repeated calls to the company as to when the repair would be performed; the sent workers in Oct. of 2023. They apparently resurfaced the driveway. However, 2 months later the problem reappeared, but worse. I contacted one of the Principals named Greg. He told me he would review the problem when he had the time. After many attempts to contact him and get the problem resolved, I kept getting “lip” service. To date he has failed to return my calls and my problem has not been addressed or resolved. When I intimated that I may have to resort to legal measures he said don’t threaten me. I still haven’t had any contact from him since then. And my driveway. Looks like Swiss cheese. I even took and sent him pictures of my driveway but still no response.

  Customer Answer

  Date: 04/08/2024

  The warranty for this work is for 15 years.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Coatings2Go July 2022 to coat a newly poured patio. Within 6 months the coating was lifting in multiple places. They came out, ground off the coating, "sealed it", applied a new coating. Within 3 months I now have gashes and holes on over half of the patio. Greg Champion (one of the owners) said he would ask Terrance (the installer) why it would do this & get back to me. I have called and texted both owners and the installer, emailed the company, called them & the company number and gone to their physical location. No response in over a month. They were reading my messages on Messenger but now they have blocked me. Why not just do the right thing and fix the problem? They advertise "Lifetime Warranty" but will not even respond, so maybe they can give me a refund so I can pay someone else to fix their mess

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1/23 Install of coating on driveway, walkway and back patio
  9/2/23 Requested an inspection (via text message) by Coatings2Go to inspect problems I am seeing with the coating fading and staining
  9/8/23 Requested an update. Owner said he would send Howard out to look at it next week.
  9/12/23 Requested an update. No response
  9/15/23 Requested an update. They sent Howard out that day to inspect.
  9/29/23 Requested an update. He said he’d talk to Howard about a service date.
  10/10/23 Sent an update about my concerns in how slow this is going
  10/10/23 Owner said he sent photos to PennTek and he’d put me on the sched. for next week.
  11/3/23 Requested an update. No response
  11/7/23 Requested an update. No response
  11/14/23 Requested an update. No response
  12/5/23 Requested an update.
  12/6/23 Requested an update. He said he is still waiting for PennTek to approve. I said, thank you.
  1/5/24 Requested an update
  1/8 Requested an update. He said he had not heard back from PennTek and hoped to hear by the end of the week.
  2/5/24 Requested an update
  2/6/24 Requested an update
  2/6/24 Sent email to Coatings2Go I would be going to the BBB.

  Customer Answer

  Date: 02/15/2024

  I still have not heard from them.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driveway epoxy coating is flaking off leaving many bare spots and discoloration. I have contacted business and was told it would honor Lifetime warranty, but never showed up to repair.

  Business Response

  Date: 10/31/2023

  We will schedule the service with the customer 

  Customer Answer

  Date: 11/06/2023

  Original invoice with warranty information

  Customer Answer

  Date: 11/14/2023

  I am rejecting this response because: I filed a complaint with you against Coatings2Go and I still haven't heard from them. They haven't answered emails. I was away and didn't realize there was a time limit to keep case open but do not want this case closed until they resolve my problem with their service.
  
  
  
  Sincerely,
  
  
  
  Omer L*******

  Business Response

  Date: 11/20/2023

  Warranty claims take time to process when it is product failure. The manufacturer will send product for the service. I actually reached out this morning to you via email with a service date. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the start of work was around June 2022. I paid the company over $11,000 to complete concrete seal on my driveway, garage floor, sidewalk, front porch, and rear porch. The work hasn’t been fully completed. I’ve emailed called and all I get is that I’m on the schedule for next week. Problem is next week never arrives. The business committed that they would come back out and fix what wasn’t done when I paid my money. I have all emails and texts describing what they need to get done. I also have video recording when he came out and said they would come back and repair it. My driveway wasn’t sealed properly and the stamp also wasn’t done correctly. The company stated it would last years but it’s not last months. The company hasn’t tried to resolve this issue at all. All I’m getting is ran through hoops. I have all payment receipts as well.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Coatings2Go last May 2022. In September of 2022 we started to notice issues with our concrete. The owner came out in October and looked at our concerns. He promised to repair our issues. Greg, the owner called in November to schedule the work. I returned his call a few days later. No response. I have left other voice messages and have not received any response.

  Business Response

  Date: 07/22/2023

  Our apologies but we are behind on services and without a full time service crew we can only do a few per week when possible. We will get this service completed soon. 

  Customer Answer

  Date: 07/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Coatings 2Go has not contacted us in 9 months. They continue to advertise and post recent work on F*******. 
  

  We expect a call from the owner to schedule warranty work and explain how they will repair our garage, patio and front porch. 
  
  Sincerely,
  
  
  
  Leigh S********

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 03/03/21 with COATINGS2GO TO COAT my pool deck. I paid a total of $7500.00. I have a warranty if the coating wears off the deck. I called the company and after 2 times calls Greg called back. During our conversation I was told that someone would be out to our home to review the deck. After somewhere close to 2 weeks I called back and Greg stated he thought Donald had already been out but he would have Donald call me to set up an appointment. I received the call and the individual came out and my wife showed him the deck. He indicated that the deck needed to be redone and he had to get back with his boss. I have not heard from anyone and have called 4 or 5 with no answer and leaving a message each time.