Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

ESC Elevator Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company (ESC Elevator) determined in March 2024 that our 13 year old residential elevator needed to have all 4 main load rollers replaced. The repairs cost $1980 (of which about $500 was for labor and the balance for parts). The Company tech arrived to do the work at the end of March 2024 and told us all 4 rollers were replaced and that the elevator was in good working order. In March 2025, ESC did an annual inspection and maintenance at a cost of around $350 and said all was in good working order. In May 2025, we contacted ESC because the elevator was not working properly. A service tech arrived to evaluate the problem and the next day ESC advised us that we again needed to have all 4 rollers replaced. We asked why the new rollers had failed so soon and the president of the company said he had no idea. When we asked for information regarding the manufacturer and specifications for the rollers, ESC refused to provide any information. Given the lack of transparency, we hired another company (*********** *********) to check out our problems. When the tech arrived, he almost immediately told us that 2 of the load rollers were new and in good shape but that the other 2 were the initially installed rollers and were completely worn out. The tech confirmed to us that this problem is basically obvious upon visual inspection. We paid the company over $1200 to replace the 2 bad rollers. We requested that ESC reimburse us for our damages but it has refused to do so. ESC has never explained why they didn’t tell us that only 2 rollers had been replaced and have been slow and difficult to deal with on this issue. It appears, based on the facts we now know, that ESC has tried to conceal and hide from us the errors it initially made. And ESC has refused to return monies paid to them for faulty work or work performed under false pretenses.

ESC Elevator Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.