Reviews

Review Details

• Review fromMary U

  Date: 06/17/2025

  1 star
  I bought a pair of pajamas from LAKE in March and they are so soft and comfortable but unfortunately after one wash different areas of the top and bottoms were bleached. I washed them by themselves, on cold, and hung them up to dry so I believe this is a product issue. When I contacted LAKE, their customer service said they couldn't issue a refund or send me a new pair.
  
  After I spoke to customer service I decided to write a fair review over my experience with the bleached pajamas. I explained that the specific color I had purchased (Boxwood Inverse Moroccan Blockprint) would easily bleach after being washed. There wasn't anything malicious in my review, I just wanted to let potential customers know of this issue. To this day (June 17, 2025) it has not been posted to the website. I started to go through the LAKE website and noticed how few negative reviews there were and no mention of bleaching. However, any third party website will talk about poor product quality such as shrinking and bleaching after few washes. I began to think LAKE was suppressing most of their negative reviews that get submitted to the website.
  
  To test my theory I submitted a positive review on a different pair of pajamas I had purchased a few months prior (which have not bleached) and it was posted to the LAKE website in less than 24 hours.
  
  This leads me to believe that LAKE is participating in the suppression of negative reviews in an attempt to to create a misleading impression of the quality of their products which is strictly prohibited under the FTC Customer Review and Fairness Act.

• Review fromKelsey V

  Date: 08/07/2024

  1 star
  I purchased pajamas on 7/26. It says they were shipped on 7/27. At first, the tracking said the pajamas should arrive by 8/1. They didn't arrive by then so I reached out to customer service via email. No response. I've contacted them 3 times with no response. I tried to call but they make you go through email. These are expensive pajamas to not be able to reach anyone. I wouldn't currently recommend this company. Their customer service isn't very good for what is a very expensive product.

• Review fromAnnette I

  Date: 02/09/2024

  1 star
  This company is so overrated. Bought the kimono pajamas which completely gape open. Very useful. Contacted the company and they offered no solutions or offer to accept a return. The fabric is very hot as well. Complete waste of money. They also only post positive reviews on their website. Any influencer who hawks this garbage should be ashamed.

• Review fromDM C

  Date: 12/20/2023

  1 star
  Poor quality. Did not make it past first wash. Washed on gentle cycle per care instructions, hung to dry. Product was discolored and faded. Customer service was recalcitrant. For $130, the product should be quality and customer service should be given tools to problem solve and make things right with a client. To be clear, I wore these ONE TIME and they are ruined from gentle wash and hang drying.
  
  I am flabbergasted that they still have a customer base after pedaling such a lackluster product. If these were $24 on Amazon, I’d still be livid. Don’t take advantage of a consumer for your own profit. Make a proper product and ensure customer loyalty by offering your customers means for solution versus blowing them off when they gave you their trust. At this point it isnt about them fixing the problem, I will gladly complain about this company and tell everyone I know how poor quality they are.

  Lake Pajamas

  Date: 02/13/2024

  Hi Melissa, 

  
  

   

  
  

  Thank you for your review. We're so sorry to hear your experience has been disappointing. In reviewing your case, I see the image of your discolored pajamas. Unfortuantely, this appears to have been caused by bleach or beauty products that contain harsh chemicals (such as benzoyl peroxide). Because this is not a manufacturing defect, we were unable to provide a refund as requested. 

  
  

  Once again, we're sorry to hear this has not been a great experience for you and are happy to help if there's anything we can do to assist you further. 

  
  

  Best, 

  
  

  LAKE Client Services

• Review fromVirginia S

  Date: 11/17/2023

  1 star
  Here's the letter after being out $700 worth of pajama
  
  I am writing to express dissatisfaction with the customer service responses regarding the fit of the pajamas. After encountering several issues and noticing similar complaints on the Better Business Bureau site, I am compelled to share my feedback in the hopes of fostering improvement.
  
  One of the primary concerns is with the sizing of the pajamas. Despite following the sizing recommendations on your website, I experienced significant problems with the fit after washing. The garments, which were initially ordered in medium, ended up being far too large. While I understand that the website advises customers about potential shrinkage, the resulting size difference left me with pajamas that not only looked unappealing but were also impractical.
  
  The issue is further exacerbated by the company's policy of not allowing returns or exchanges for items that have been washed. This policy seems unduly stringent when customers diligently follow care instructions. The inability to exchange items that do not meet expectations is both frustrating and financially burdensome.
  
  In my feedback, I would like to draw attention to the customer-centered approach adopted by other high-end companies such as Nordstrom, LL Bean, Crew, and Anthropologie. These companies prioritize customer satisfaction and demonstrate flexibility in addressing issues related to product fit and quality. In contrast, the one-size-fits-all response from Lake appears rigid and fails to consider the unique circumstances and concerns of individual customers.
  
  Revisiting and potentially revising the company's policies regarding returns and exchanges, especially in situations where sizing issues arise despite customers following provided guidelines, would greatly enhance customer satisfaction. Adopting a more flexible and customer-friendly approach, akin to industry leaders, could contribute significantly to the positive reputation of Lake Pajama Company.
  
  
  
  

• Review fromMarissa H

  Date: 08/04/2023

  1 star
  Lake Pajamas does not seem to care about customer satisfaction.
  
  Similar to the experiences of others, I wanted to love the Pima Short Robe I spent over $100 on at Lake Pajamas. However, it won't stay shut. I can only sit still in this robe, as it slips open. I have been given the runaround by customer service - I never once asked for a refund, but rather asked that my honest review (that the fabric feels amazing but the robe is essentially not usable) be posted on their site. Unfortunately, Lake's business model is that they only post stellar reviews. If I had seen a review that said this robe doesn't stay shut, I would have (happily!) purchased another product on their site. Instead, now I will never purchase from them again.
  
  I've contacted customer service via email, and also on the phone, and they were not helpful, and said they would "pass on my concerns." I continue to not hear back. It's dismissive and dishonest - other (good) companies have no problem posting all reviews because they care about their customers and stand behind their product. That's so clearly not the case here.
  
  My review continues to not appear on the site, but if you take a look, you'll see 5 star reviews from as recent as just a few days ago. I would not recommend buying from this company.

• Review fromDebra N

  Date: 02/28/2023

  2 stars
  MILDREW! Please beware, I purchased 2 sets of theElizabeth floral pajamas for my daughters. I washed both sets together in cold water on delicate. Surprisingly, one top came out with what appears to be mold on it. They were clean with no stains or food on them - my 8 month old baby had worn them twice. Lake acknowledged that their pajamas can mildew. After only 1 wash and 2 wears this is completely unacceptable.

• Review fromFar Z

  Date: 02/22/2023

  1 star
  Horrible, absolute horrible customer service this company could care less about you. Pajamas cost l $100+ and they could care less that you’re their new customer or that you bought their pajamas and want to exchange them for a different size. I got pajamas as a gift but they were the wrong size. The return policy is 30 days (no shits given). I had no idea about this brand or the return policy. All I wanted to do was exchange the unworn pajamas for a different size. I reached out to their customer service, asking if I can make this exchange, but they would not budge. They didn’t care to help me. They refused to help because they’re going to stick to their 30 day policy, regardless of anything else. That’s convenient to them, of course. This company is pure trash, because their people and the principles and values they operate on are of complete disregard to the customer. Customer service isn’t their number one priority, nor is it their number 10 priority, nor is it their priority at all. Do not waste your time or money.

• Review fromZac C

  Date: 01/10/2023

  1 star
  I purchased a gift on Black Friday for my wife. The sizing ended up not being correct and I wanted to exchange the purchased item for a different size. The customer service was not helpful, instead telling me that I could only return the item. I would them have to repurchase. Since this was a hassle I just tried to return the item but the only option was for store credit, at a lower cost than what I paid for the item. This is borderline fraudlent and so opposite of what a company shold do. I literally wanted to give them money for a product and now I just want it back since they seem to have sketchy business practices.

  Lake Pajamas

  Date: 02/02/2023

  Hi Zac,
  Thank you for your review. I'm so sorry to hear that you did not have a great experience with us.
  As outlined on our website, sale items are returnable for store credit only, and sale prices are not offered past the last date of our sale. We understand that this is not the resolution you were hoping for; however, we are consistent with this policy in order to be fair to all of our customers.
  Please feel free to reach out to me directly should you ever like assistance in the future.
  All my best,
  LAKE Client Services Lead