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Business Profile

Children Dentist

Coastal Kids Dental & Braces - West Ashley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my kids to their dentist office August 2024. After my children’s doctor visit I began receiving bills that should have been paid by my insurance Blue Cross Blue Shield FEP. I contacted my insurer and was notified by them that the claim was filed improperly. I then contacted the dentist explained how to file the claim properly. They told me they would refill it correctly. I then received more bills to pay immediately within a few days of talking to them. I then contacted Blue Cross Blue Shield again to see if there was a problem. They told me to not pay the bill and to have Costal Dental file the claim properly. During this time I’ve received multiple bills to pay all while Costal Dental telling me they were billing my insurance company. I recently received a collections letter on March 15 2025 from TSI regarding the dental bill. I called costal and they said they had no direct line to the billing company but they would file the claim again. To this day the claim has not been filed correctly and there is still and outstanding bill. This seems suspiciously like an insurance scam trying to double bill trying to get me to pay. I’ve spoken to several individuals who have had the same exact issue and have documentation of those conversations.

Coastal Kids Dental & Braces - West Ashley is NOT a BBB Accredited Business.

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