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Business Profile

Car Wash

Time To Shine Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a current subscription to their car wash and on aug 7th I went through that car wash where a piece of my molding/trim was ripped off my car. The car itself is brand new with currently 625 miles. They had me fill out an incident report then called me on the 9th claiming it's not their fault because the piece was blown off by their dryers. My car was bought from the dealer and passed all checks from quality control. This is my second time washing my car there and the first time nothing happened. I believe they need to repair my car as it was in good condition showing no defect as it went into the car wash and upon exiting I had a damaged car.

    Business Response

    Date: 08/12/2022

    Business Response /* (1000, 5, 2022/08/11) */
    We reviewed the video of the car going through our car wash tunnel. The car wash did not malfunction. Our blowers blow air to dry the car off. It looks like air might have gotten underneath the trim due to a loose part on the car or adhesive that has failed. We washed more than 2,800 cars at this location that week and this was the only issue.


    Consumer Response /* (3000, 7, 2022/08/11) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I need the video of the whole car wash sent digitally to me. I understand the blowers is where it came off but I want to see the entire process the car went through. No one wants to take liability on a brand new car.

Time To Shine Car Wash is NOT a BBB Accredited Business.

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