We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

RMS Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed one order, but the company charged me twice.

    Business Response

    Date: 10/08/2024

    I have attached a screenshot of our messaging with the customer, who stated that the charge was reversed by the bank. We also responded and helped her throughout the issue. At the end of the ticket, the customer mentioned that she was happy with the charge falling off.

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product purchased no longer needed, went to RMS Beauty website to get refund, their websites has two options Refund or Credit, tried multiple times to activate a refund on the website and it did not work, sent multiple of emails to RMS Beauty customer service about issue with no response,
    I went back to their website and try a refund again to no avail so I hit the Credit button, that work.
    Wrote to RMS Beauty and explained that, that option was not my intended one, they responded saying; “sorry you already got the credit option it cannot be change”
    I truly believe this company is not refunding your money on purpose and their website is set up to work to their benefits. Short of a scam, you buy, you do not get your money back.

    Business Response

    Date: 01/05/2024

    Mr. ******** contacted RMS to return an item that was purchased. The item he purchased was from the RMS "Secret Stash", which means that per our policy, it is only eligible for exchange for store credit and not refund to the original payment amount.

    Mr. ******** was upset by this fact and reached out for a refund. Our team reviewed and determined that Mr. ******** had already completed the store credit process and had received a gift card for this return, which could not be canceled. To further assist Mr. ********, our team additionally refunded his full payment amount.

    This means that through his process, Mr. ******** received a gift card for his purchase, had his original amount refunded (despite being against our policy), and also was able to keep the product he attempted to return.

    RMS does not feel that they have wronged Mr. ******** in any way and neither should the BBB.

    Ryan

    Customer Answer

    Date: 01/05/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought $240 worth of products from this website. I returned several of the products over 3 weeks ago, but the company claims they never received it. They refuse to give me my refund even though I followed their exact directions and mailed the products back to them.

    Customer Answer

    Date: 12/07/2023

    I attached an image of my receipt from my RMS beauty order, as well as my USPS tracking receipt. I also attached a screenshot of the return directions that I followed. 

    Additional details: 

    - The return was approved on 10/31/23

    - The return items were sent to the company on 11/8/23

    - The company received the items on 11/10/23

    - Follow up emails to inquire about why I have not received my refund: sent on 11/29/23 and 11/30/23

    - A third follow up email was sent on 12/6/23

    - No return has been processed and no response was received as of 12/7/23

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an order to this company over a month ago once it had been approved. It has yet to be processed and I have attempted to contact them via email 12+ times, left 3 voicemails and even sent a message via Instagram. No one responds or acknowledges a single correspondence.

RMS Beauty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.