Complaints

This profile includes complaints for Auto Freight Carriers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Auto Freight Carriers LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Auto Freight Carriers LLC

  Charleston, SC 29407-2405

• 

  Auto Freight Carriers LLC

  7100 Foundry Row Ste 288 West Chester, OH 45069

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 28 a request was sent for a quote for shipping our vehicle. After getting more information from my daughter, the college student I was shipping for, on December 8th we had all the details of the shipment lined out, including the dates, the cost, and everything else the company needed. Over the course of the next several weeks I awaited contact for the payment of the deposit. I reached out and was told that they would contact me once they got a driver & this would be 1-2 days before the shipment. Initially I was told that they already had a spot on a trailer for our vehicle when they used my information to give me a quote. January 1, 2023 would’ve been 2 days prior to our shipment date. I contacted the company on January 2 to see what was going on with the shipment. They had no driver and did not know what to tell me other than that. There was no communication leading up to this, and there would not have been communication from them if I hadn’t reached out. We now are looking at rearranging our schedules to see if we can drive her back to college & cancel her flight, or pay another company $400 more. This is is extremely poor service and the business should cover the cost.

  Business Response

  Date: 01/05/2023

  Hi dear ****
  We are so sorry for inconvdenience you have with transporting your vehicle 
  At the time, you booked the order with us, we confirmed details of the shipment. The date of pick up was estimated and it was mentioned on the contract. We had, not only us all the compnies in this indusrty, lack of drivers these days for locating drivers at that route because of that most of drivers are taking day-off  for these days
  
  Please give us a call if you have any concerns or question. We wanna know what else we can do for you, thanks!
  (854) 444-8899

  Business Response

  Date: 01/10/2023

  Hello, **** 
  We want to come to the middle ground regarding this issue
  Please give us a call at (854) 444-8899 so we can know what else we can do for you!
  Thanks, we hope for your understanding!!!

  Customer Answer

  Date: 01/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they have not made a sincere attempt to resolve this at all. They did not rectify the problem and made no effort to fix the situation, knowing it would cost me more money than what was quoted. 
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted a dirtbike on *****.com. Then was Contacted from auto carriers LLC in reference to being able to haul my dirtbike from Ohio to Alabama for a agreed amount of $500 with $100 deposit. I had mentioned that I needed it picked up on December 9 and dropped off on December 11 with a enclosed trailer and they said that was fine they had it all set up and ready and then this morning comes around December 9 and they say that there it won’t have a driver available he won’t be around until tomorrow with an open trailer And I wasn’t able to do that because there’s not gonna be anybody at the address after the 11th and I had mentioned that to them and they knew that well after that was all said and done I said just don’t worry about it I’ll find somebody else to do it and wouldn’t you know they can’t refund me my my hundred dollars and then not to top it all off when they was going to deliver it it was gonna cost me 800 and then he was like oh I think we can get it down to around six and that wasn’t the agreed amount the agreed amount was $100 deposit and 400 once their bike was dropped and then it all changed once December 9 came around I will no longer do business with this company and apparently they’ve done this to many other people as well considering there’s a lot of reviews on them and complaints I’ve had it up to my eyeballs with them I’m done with this company

  Business Response

  Date: 12/12/2022

  Good morning, dear Mr **** 
  We are unhappy to see our agent made such mistake with your vehicle shipment. He should not have done so.
  Since Auto Freight Carriers LLC never refuses refunding deposits customers pay. We have have already started resolving issue on your favor. Please give us a call at (854) 800-5335 so we can check what else we can do for you!

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and text me saying they were going to pick up my vehicle for the agreed upon fee of $800. The next day he called back and said they were on the way to pick it up but the fee is $1500. I told him to forget it and that he is a scammer. He said it's because other transport companies were calling me so it raised the price. Do not use these guys. They will raise the price the day of pick up. Read the other complaints seems Ike they do this to everyone.

  Business Response

  Date: 11/27/2022

  Hello Mr. ***** 
  We do apologize for the inconvenience you had with us regarding the price increase. But it does not mean we are scammers, if it was so, you could not find us on Better Business Bureau. We just want to make you know that the price is not dependent only on us. 
  Let's clarify what happened there at that time!
  
  When you called us requesting a quote, we offered an $800 quote according to the distance between pickup and delivery addresses. Everything was going smoothly on our part. Then a day before the pick-up date, our Carriers called us asking for a higher price. They stated that your vehicle (2003 Dodge Ram) was posted by more than 5 companies for different prices and our post was the lowest one among them. Here you were working with so many brokerage companies at the same time, while it does not matter what company you work with, anyway your vehicle is to be posted on the same load board (The load board is where brokerage companies and Carriers meet and make deals). All those brokerage companies, you requested quotes from, were competing with each other offering more and more to get the job done and get Carriers for your 2003 Dodge Ram. 
  
  We were asked by Carriers $1500 then, because other companies you were working with, were offering higher than ours. Even though we tried to minimize the price, logically drivers would like to go to well-paid jobs. We did not increase the price, we just offered as a middleman what was asked by the driver. You did not pay us anything. 
  
  For the next shipments, we advise you to work only with one company, otherwise, you will be competing with yourselves, Mr. *****. This is the same market with the same Carrier network. And only one company is enough to coordinate your auto shipping process and secure the spot on Carrier Companies trailers. 
  
  Auto Freight Carriers LLC would like you to understand that the price increase is not our mistake. For keeping the price locked, both customer (You) and Service Provider (we) are responsible at the same time. This is how it works. Again, we are so sorry for this issue. Please feel free to give us a call at ***** *** * **** if you have any questions or concerns. We want to know what else we can do to apologize for. We do hope for your understanding, Mr. *****. Thanks!

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted Auto Freight Carriers LLC to ship our 2015 Toyota Highlander from Washington State to Maryland. Paid $250 up front with remaining $1150 to be paid on delivery (cash). Vehicle was picked up 28th October for delivery on 4th November (estimated). November 4th approached with no contact from carrier.
  
  Carrier emailed us on 6th November with new delivery schedule for 9th or 10th November. Delivery was missed again with no communications from carrier or Auto Freight Carriers LLC. Carrier was unresponsive to our messages and phone calls, and provided no updates on delivery.
  
  We then called main customer service line for Auto Freight Carriers LLC on November 11th. Spoke to Tiffany who said she would contact the driver to get an updated delivery time and then call us back. No call back.
  Next day we called again. Spoke to Tiffany again who said she'd call the driver and get back to us in 10 mins. No call back. Called Tiffany again and asked to speak to her manager (she said his name was Jeff). She did not let us speak to Jeff. She said she'd call the driver again, coming back with a new estimated delivery date of 18th Nov--two weeks behind initial estimate. We are not confident that the car will be delivered by this date given previous promises broken. Currently we have no idea if our car is in transit, still in Washington, or even lost/stolen. Auto Freight Carriers LLC has shown no willingness to resolve the lateness of delivery or the awful communication from their carrier.
  
  Order numner: *********-AF
  Order placed: 10/18/2022

  Business Response

  Date: 11/16/2022

  Hi dear ********* ******
  
  We are so sorry for this issue you have with delivery. We assure you that your vehicle is in full shape and in safe hands. We booked a spot with ****** **** *******, they had a mechanic issue on the road - the truck broke down. Your vehicle is almost 100 miles away from your delivery destination, we just need ****** **** ******* to get their truck repaired as soon as possible. We are trying to keep in close contact with you and Carrier Company. It is mechanic problem that no one expected, anyway, we have for you to get sorted out as soon as possible. Your vehicle is the first vehicle that will be delivered once all is good with the truck. Please give us a call if you have any other concerns at ***** ********. We do not want to leave you in dark, we are ready for all. We do hope for your understandings, please!

  Customer Answer

  Date: 11/17/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Ever since we filed the complaint on BBB, we have heard from the driver and Auto Freight Carriers LLC. The driver keeps telling me one thing and the middle man keeps telling me another. Their stories always contradicted each other. Jason, the driver said he was going to delivered my car by Tuesday but no car was delivered. That same day Jason, the middle man, texted me saying the truck is will be fixed by 6pm on Wednesday and the driver will get in contact with me. Didn't hear back from the driver at all. Had to contact Jason from Auto Freight Carriers again and he said the driver said he just picked up the car. This was today, Thursday, and that my car will be delivered by today. Hagerstown is not that far from me. Takes less than 2 hours. I have not heard from the driver so I called him. I asked if my car was being delivered today and he in turn asked if I was located in Wordorf, I am not! He said he doesn't know if my car is being delivered today because they had passed it on to a local guy to deal with it. Auto Freight Carriers LLC clearly indicated in their response that my car will be the first car they will deliver when the truck is fixed. Contradicting to everything they have said via texts, calls and response on here, it is not true. I cannot trust anything they have to say at this point. 20 days and no car in sight!

  Business Response

  Date: 11/22/2022

  Hi dear **** ******
  We do know the value of time and concerns regarding your vehicle. It was not even pleasant for all of us because of the mechanic issue that hapenned during shipping of your 2015 Toyota highlander-kluger.  We booked the spot on a trailer with ****** **** *******. We service provider between you (customer) and Carrier Company (****** **** *******) and made both of you be in contact with each other that's all we have to do. We did all responsibilities on our part at that time as service provider.
  
  The distance between pick up and drop off addresses is almost 3000 miles, that's long-distance takes 7-8 days itself, from one part of the country to another one. On top of that, ****** **** ******* after picking up your 2015 toyota highlander-kluger contacted us stating they had mechanic issue with their truck, broke down. That's why the delivery was delayed for several days. Deliverying your vehicle was on our top concerns from the time this issue happended, we tried to keep a close contact with these guys asking updates, confriming if everything was fine with vehicle and what we could do to get it done as soon as possible.
  
  Your vehicle has been aleready delivered. Please check the attached document (BOL) proving delivery.  We are so sorry for the inconvenience and concerns that made you worry about this process, we do want to apologize for this. If you have any questions or concerns, we would be happy for you to give us a call at ***** ********. Thanks, we do hope for your understanding, dear **** ******!

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto Freight Carriers LLC knowingly lied to me regarding a quote to ship my vehicle. First with the total amount due ($700) and then with the deposit that was also due ($100) after I signed an actual contract with them they stated that the deposit was actually $150 not $100 and the amount due would actually be $1100. After paying the deposit of $156.00 because they also added a fee they still haven't found a driver and they are basically holding my money hostage. I have requested to cancel everything and to receive a refund but they are simply refusing. I just want my money back. That's all.

  Business Response

  Date: 11/16/2022

  Hello dear ***** *******!
  
  First of all, We do apologize that our agent made you get confused about how much to pay as a deposit. He should not have done so.
  
  Price increase - Our agent must have given the price according to the distance, and miles between pick-up and delivery addresses, this is how all brokerage companies offer the price. Unfortunately, we had a lack of drivers at your pick-up area - there were too many loads and only a few drivers - which affected the price in the end. Since market trends play a huge role in pricing. We did all we could to keep the price locked but Carriers were asking for more.
  
  Refund - Auto Freihgt Carriers LLC never refuses to refund the deposit if we could not get the job done and/or a customer asks to cancel the deal. We have already refund a deposit ($156). We have sent the receipt of refund to your email
  
  
  
  Please give us a call at ***** ******** if you have any other issues or concerns so we can resolve it on your favor. We need you satisfaction and do hope for your understanding, Thanks!

  Business Response

  Date: 11/16/2022

  ***Document Attached***
  
  Receipt of deposit ($156) refund
  See Attachment/File: refund.jpg

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract for $1100, payed $208 deposit, driver not ready on pickup day, sales person said cheapest price was $1700. Did not honor contract, has stalled on returning money withingv6 hrs of transaction.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/11/04) */
  Hi dear ****** ******
  We do apologize for the inconvenience you had with Auto Freight Carriers LLC
  We did all we could to get the job done. Unfortunately, we had a lack of driver at your pick-up area, it had affected on reassigning your vehicle to the Carrier. We offered what driver asked to get your vehicle delivered for. Auto Freight Carriers LLC has refunded the $208 deposit your paid, since we never ask and keep customer's money for incompleted deals. If you still have any unresolved issues or concerns, please give us a call at (XXX) XXX-XXXX so we check what else we can do for you! Thanks, we hope on your understanding!
  
  (The receipt of refunded deposit attached below)

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for $280
  
  I signed an agreement for $280. The day before the scheduled service they tell me it will be $450.
  
  I requested to honor the amount agreed upon and they said no and are charging $200 cancelation fee.
  
  This is false advertisement. and robbery. No respect for contract
  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Hello dear ***** *****
  We got the issue solved on your favor. If you still have any concerns or issues, please contact us at (XXX) XXX-XXXX. Thanks!
  
  
  Consumer Response /* (2000, 7, 2022/10/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  We resolved the issue