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Business Profile

Real Estate Services

DiedinHouse.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Typed in my address for a search and it auto filled in wrong address in the search, no way to back out it was a one search shot and costed $11.00+. Total rip off and there were 0 results even for the wrong address!!

    Business Response

    Date: 04/02/2024

    We are sorry you accidentally ran a report on an address that you did not attend to.    
     
    To help prevent this from occurring, DiedinHouse.com uses Google's Address Verification system.  

    You did successfully ran a report for the following address and it is available to view in your account: *** ***** **, Clyde, OH 43410.pdf 
     
    Basically, when an address is typed into the system it is then sent to Google. Google then verifies and returns an address they believe is accurate. At this point, the customer is given the opportunity to proceed with the address or not.  If they proceed they are taken to through the purchase process. Once the purchase is approved, the customer is given an opportunity to verify the address again before proceeding with running the report by using the displayed address and satellite image.    
     
    We charge a fee for the reports we provide, because we accrue a fee each time a report is run. Therefore, we do offer refunds for unused credits, but we do not offer refunds for used credits because the data we pass to our customers cost us. We place the “No Refunds” statement on the screen asking for our customer’s credit card information as well as in the Terms of conditions, “d. Fees, Refunds & Fraud: All fees for products and services from the Company are listed on the Site. Unless otherwise indicated, all charges and fees are final, and we do not offer refunds.”   
     
    Please read our FAQ, Disclaimer and Terms pages to learn more about our report.  
     
    DiedinHouse.com Frequently Asked Questions: ****************
    Terms and Conditions: ****************
    Disclaimer: ****************
     
    Thank you for your feedback, business and interest in DiedinHouse.com. 
     
    Respectfully, 

    DiedinHouse.com Customer Service

DiedinHouse.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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