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Complaint Details
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Initial Complaint
04/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We were given an estimate by Culler Roofing for a roof repair on our garage. The estimate was $2250.00. On 4/13/2023 the work was completed. On 4/20/2023 we received a bill for $3255.00. I called the company and they said extra material was needed and the final bill would not be adjusted. That is a 50% increase over the original estimate without getting an okay from us before proceeding with the work. Part of the increase was for materials and the major amount was for labor. This additional work was NOT okayed by me. Invoice #******* Work done by Culler Roofing 803-******** PO Box **** Greenville,SC 29604Business response
04/20/2023
We understand that additional charges are not fun to receive. However, those potential additional charges were listed in the estimate provided to you. There was significant wood damage that had to be replaced in order for us to guarantee our work. We gave you the drip edge at cost because that was not included on the estimate. Please call our office if you would like to discuss this any further. Thank you for your business.Customer response
04/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19961781, and find that this resolution is satisfactory to me.
Sincerely,
K**** S****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.