Complaints

This profile includes complaints for Vaden Nissan of Hilton Head's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vaden Nissan of Hilton Head

  200 Fording Island Rd Bluffton, SC 29910

  
• 

  Vaden Nissan of Hilton Head

  84 Auto Mall Blvd Hardeeville, SC 29927-4303

  
• 

  Vaden Nissan of Hilton Head

  P.O. Box 14217 Savannah, GA 31416

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

   

  ****** reached out to my husband and I. He left voicemails on my phone, however on it, he is only stating repeatedly, it is nothing he can do, he spoke with my husband and I can contact him so he can tell me the same thing he told my husband. However, he isn’t even saying he apologize  for the confusion or action will be taken concerning the lack of customer service. We both are still disappointed. We aren’t looking for a gift card or anything but we know they have that to give out when you give them the best ratings because they told us that before everything we left. So, they have it in their budget to do but it is no type of accountability here. Not once on any voice mails he has left did he apologize and say he want to make things right as a manger. Again, we aren’t looking for anything to be given to us for free, it is just the principle.

   

  Warm Regards,

   

  ********* 

  
   

  
  

  
  

  
  
  

  

  Business Response

  Date: 07/22/2025

   

  We have not responded being that we are unable to reach the customer. We have left multiple messages (below is our call log).

   

  Our manager has explained that it makes no difference who is first or second on a contract as both parties become obligated for a debt incurred with a lending institution.

   

   

  Thank you,

   

  *****

  

  Business Response

  Date: 07/24/2025

  Dear BBB,

  Our General Manager ****** Villarreal had a positive conversation with Mrs. ******* to discuss her concerns. We believe that she is satisfied with the conversation at this time and we look forward to open communications with her in the future. (We do owe her a tank of gas which we will be happy to provide at her convenience during her next service!).

  Sincerely,

  ***** *******

• Initial Complaint

  Date:01/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachment labeled Idania. This will explain my complaint against this company as well as a letter that was sent to the company president and complaint department. This will explain everything in detail. All of the attachments will.
  I'm seeking a replacement under SC Lemon Law, and or reimbursement.

  

  Business Response

  Date: 01/29/2025

  Dear BBB,

  Thank you for sharing our customer's concerns with us. We have reached out and look forward to hearing back from from Mrs. *********. We are sorry that she is frustrated with the vehicles' performance and will certainly work with her to find a solution. 

  Having reviewed the vehicle history, there appears to have been three different complaints; a crash sensor malfunction, a battery-related issue and an external USB device (usually a phone) issue.

  To participate in a Lemon Law consideration, the manufacturer must be involved and will make the determination.  

  We look forward to working together towards a resolution.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *******,
  
  Vaden Nissan send us a check for $1000 (with no apology) for the issue of shorting us on the trade-in. They did not, however, address the issue of not giving the $500 off for being a verified veteran. So the matter is only half-resolved. 
  
  
  
  ***** ********* heck. I also qualified for a $500 military veterans discount if we bought a new car, brought my paperwork and was verified online. They made copies, and said Nissan would send me a check. Never got one. Nissan said the dealer submitted no paperwork for this, and they said the dealer just DISCOUNTS the $500, Nissan sends no checks out for this. Again, I was outright lied to and scammed as a vet. I registered a complaint with Nissan who just said they have nothing to do with sales and promotions, their dealers operate independently. They just told me to talk to the dealer, which was obviously pointless by then. They also said they would contact the dealer and request they call me within three days. Of course, they never called. I've been scammed in a bait-and switch operation and this dealer is ripping off veterans.

  

  Business Response

  Date: 01/03/2025

  Our management has been in contact with Mr. ********* and check was mailed two or three weeks ago.

   

  Sincerely,

   

  ***** *******

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from the Vaden Nissan of Bluffton dealership on 10/14/2024. As of 10/16/2024 I have found 3 discrepancies with the vehicle that were not disclosed to me during the test drive. First, the *** ports under the infotainment console do not function thus device charging and AndroidAuto do not work. When asked if I noticed it on the test drive by the sales manager, I said no as I do not normally carry usb cords to test cars. Next, the driver side 2nd row seat warmer is non-operational. Again, I didn't think to test it during the test drive. Lastly, and the most grievous issue, is that the transmission has a known problem and the car was still sold with it being known and not fixed prior to sale. The car is a 2020 **** Expedition with the 10speed auto trans with known transmission problems. The fact that the *** ports and rear seat heat were not addressed (or disclosed) leads me to believe that either the dealership did not do a thorough inspection of the vehicle, or does not care about the product they are selling and deepens my feeling of what else was missed? Possible safety concerns? Seeing as I have only had the vehicle 48 hours, I asked to reverse the deal (as the loan is not even funded yet) and return my trade in to me. I have purchased all the aftermarket warranties on top of their own 12 month/12k mile warranty. I was also told that the warranty is only available after 30 days, which makes their warranty advertisement misleading and is only valid for 11 months/~11k miles. The result I desire is either A. Reverse the deal expeditiously and return my trade in, or B. Expeditious approval of a transmission rebuild/new transmission. The dealership recently went through the very same problem with another customer, so I am sure they know what channels to take and what needs to be approved and can make a decision in a reasonable manner.

  

  Business Response

  Date: 11/12/2024

   

  Dear BBB,

  Thank you for contacting us regarding our customer. Our team reached out to him and addressed the issues he presented. 

  Many Thanks,

  *****

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: 

  They stated they “anticipate” the check will be sent out today. I need a definite answer as to when they will mail the check. I have also been trying to call them and they send me to voicemail and never return my calls. We have been waiting over 6 weeks for them to mail the check and we are unsure as to why they have yet to do so . 

  
  

  Regards,

  
  

  ***** ********

  
  

  
  

  
  

  
  
  ealership and have now been in a constant back and forth ordeal trying to simply get this canceled. We filled out the appropriate paperwork and sent it back to them. They said they would file it and would credit our loan for the $3360.00. They informed us they sent the paperwork June 21,2024 and we still have not received anything. This is a compliance violation that we have clearly voiced with management and the issue has yet to be resolved. I believe this also falls under the

  

  Business Response

  Date: 07/29/2024

  Dear BBB,

  We anticipate that the check for the amount requested will be mailed to **** today. 

  Sincerely,

   

  ***** *******

   

  

  Business Response

  Date: 07/30/2024

  Dear BBB,

  The check has been mailed. Mail from Savannah, GA is sorted in Jacksonville, FL. Delivery time between 7-10 business days.

  Sincerely,

  ***** *******

  Customer Answer

  Date: 07/30/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: 

  Why has this taken so long to send? Please expedite the check as we have been waiting over 6 weeks for y’all to send this ****. 

  
  

  Regards,

  
  

  ***** ********

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 08/13/2024

  received payment. this complaint is closed. Thank YOu

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  This is a straight up lie and I was never issued nor handed a I pad because after Test driving the car, He walked into the office with my daughter and I stayed outside taking pictures of the car with all the dings and dents, I walked into the office to show and ask him about the dings  and dents, and Him and I never discussed him pulling nor did he hand me a tablet ,I don't know who ******** or whoever it was that answered the complainant but I did talk to several other dealers about what they did and I found out it was Illegal to do such, so it doesn't surprise me that they would lie, what bothers me is that my Daughter was there and teaching young people how to be crooks and dishonest isn't good business practice.

  
  

  Regards,

  
  

  ****** ******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 08/21/2023

  Dear BBB,

  
  

  While at our dealership, Mr. ****** was provided an iPad to provide his information so that a credit check could be completed. We apologize if this was not his intention. Upon receiving his credit standing, we did send a text with several options for his consideration. 

  
  

  Sincerely,

  
  

  ***** *******

  

  Business Response

  Date: 09/12/2023

  Dear Mrs. ******,

   

  We have been in communication with the customer. I admit that I was incorrect about the customer holding the iPad (that's a common method we gather data - simply providing an iPad, going to our website and inputting the information.) In this case, his salesperson was at his computer and input what the customer told him. 

   

  In our most recent conversation, the customer now alleges that he never gave us his information and suggested that we may have taken it from when his wife bought a car in 2018. Not that we keep that information accessible, it seems odd they would share the same social security number. 

   

  I don't know what Mr. ****** feels he "has" on us as we were simply trying to assist with a sale but, certainly meaningful conversation has broken down. 

   

  Please let me know how to proceed.

   

  Many Thanks,