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Business Profile

Swimming Pools

LowCo Pools

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Lowco pools in October of 2024 for a pool, patio and screen room. The original contract was for approximately $60,000. there were some changes made that added an additional time $5000 for pavers and upgrades. We were promised it would be done by Christmas 12/25/24 because we had family coming to visit. There were some delays and we understood but everything went down hill after they started. Once the pool was installed we were supposed to have the screen room put over it but they could not find anyone to do the work. This was a surprise because I was told they do all thier own work but they were subbing this out. after about 6 weeks I had to find a screen installer because I stop getting any communication from Lowco. The screen installer wanted About 5500 to finish the job and would try to use the materials Lowco had drooped off. Well that was not an option because the materials were damaged and wrong. Lowco did give an adjustment of approximately $3200 as that was supposed to be the final payment. They have yet to address a number of issues and the work was sub par. The pool is separating from the patio, the stair railing is crooked, the basket holder on the return has exposed concrete and I have been told that the water will deteriorate the concrete over time, the pavers are uneven and has large gaps where the sand either settled or was never done plus other little fixes not taken care of. I have tried over 20 times to have them back and either no return call or missed appointments. They haven't even called in for the final inspection after 5 request. I will have to get multiple people to du the repairs and a few have already told me they would not touch it due to the quality of the work.

LowCo Pools is NOT a BBB Accredited Business.

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