We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Rhett House Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Danielle R

    Date: 10/14/2024

    I was trying to find a room for my daughter who left her college in ** ahead of the hurricane. It was 10 p.m. and she had been driving and all the hotels I check on 95 were sold out. I went to ********** and found one hotel, so I hurried and created an account, a long process, while trying to get the last room they had. It was a 40 minute drive from the interstate. I booked the room and then tried to call the hotel. No one answered, but it said if you were a guest to press 1. So I did and was then sent to voicemail. The ********** site listed the hotel had 24/7 front desk service. I called ********** to see how my daughter could check in. They called the hotel and no one answered. They said they would try to get my money refunded. After going back and forth a million times, I learned 6 days later that a person who works at the hotel, *****, sent a text message with how to get into the hotel. The issue was, the phone number I entered on the ********** platform was wrong by one digit. I was NEVER told that the instructions would be sent via TEXT message and that no one was there to let her in. The hotel has tried to place 100 percent blame on me. Did they call me back the night I called, NO! Did they check to confirm I received the text?? NO! I've been told to take responsibility because my phone number was wrong. I am 57 years old and traveling all over the world and NEVER have I received instructions via a text message and a TEXT ONLY, but checking into a room. I never agreed to have a text sent to my phone. I am out almost $300.00 and this hotel needs to learn about CUSTOMER SERVICE and ********** NEEDS to get the hotel information correct. I own I typed my number in wrong, but I didn't want to create a whole long account anyway, just to get a room and I was NEVER told my checkin information would be VIA a TEXT ON MY CELL PHONE. STAY AWAY from this place! They clearly don't care about anything but the money.

Rhett House Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.