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Business Profile

Podiatrist

Palmetto Podiatry Group of Anderson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Palmetto Podiatry provided services to me on 8/15/2022. At that time, Palmetto Podiatry required prepayment of $395.00, pending insurance reimbursement.
    My insurance, **** ********** ****** made payment to Palmetto Podiatry on 10/11/2022 via claim #*********** in the amount of $246.40.
    This amount represents payment in full in accordance with Palmetto Podiatry's contractual agreement with **** ********** ******.
    I sent a letter to Palmetto Podiatry on December 18, 2022, along with a copy of the Explanation of Benefits.
    I asked that Palmetto Podiatry refund the overpayment of $395.00.
    I did not receive a response to letter.
    I called Palmetto Podiatry and left a voicemail for the office manager on January. 30, 2023 . I did not receive a call back. I sent a message through the Palmetto Podiatry website and did not get a response, I called again on February 1, 2023 and left another message for the office manager, who did not respond.

    Business Response

    Date: 02/02/2023

    Matter has been referred to our practice administrator, Shannon Adams, who has assured me that she will contact complainant.

    Customer Answer

    Date: 02/03/2023





    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The business has made a full refund.



    Regards,



    **** *******

Palmetto Podiatry Group of Anderson is NOT a BBB Accredited Business.

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