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Business Profile

Mailing Services

The UPS Store #5862

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/10/2024 I attempted to return two unopened iPhones to the straight talk return center through the UPS store. My box was unsealed when I took it there, so the checkout clerk was aware what was in it. Soon after, I went on vacation. When I returned, I checked my UPS tracking number. ****************** . A label was created but UPS never received the package. I went in person to the store to check on this and supposedly a claim was started. I have also corresponded several times by email and by phone. I have been fed lip service each time. It has been over two months and I still don’t have a refund for my insured and lost items, which I truly believe were likely stolen by the clerk I initially spoke to. The UPS store transaction number is ************ . Transaction was 5/10/2025 at 10:48 am , clerk name was Justin. I have a paper trail and emails if needed. I just want my money back for the items that were lost. The BBB is my last resort before filing a police report for this and having this clerk investigated for theft. Please help. Thank you.

    Customer Answer

    Date: 07/29/2025

    On 05/10/2024 I attempted to return two unopened iPhones to the straight talk return center through the UPS store. My box was unsealed when I took it there, so the checkout clerk was aware what was in it. Soon after, I went on vacation. When I returned, I checked my UPS tracking number. ****************** . A label was created but UPS never received the package. I went in person to the store to check on this and supposedly a claim was started. I have also corresponded several times by email and by phone. I have been fed lip service each time. It has been over two months and I still don’t have a refund for my insured and lost items. The UPS store transaction number is ************ . Transaction was 5/10/2025 at 10:48 am , clerk name was Justin. I have a paper trail and emails if needed. I just want my money back for the items that were lost. Please help. Thank you.

The UPS Store #5862 is NOT a BBB Accredited Business.

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