Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Event Planner

Epic Events & Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over 3 transactions I spent $2,259.80 with the company. The first purchase was on February 14th 2025 where I purchased 2 admission tickets and 1 autograph ticket for a total of $895.28. The second purchase was on May 3rd 2025 where I purchased 2 tickets for autographs and 2 tickets for selfies to a total of $340.76. The third and final purchase was on June 23rd 2025 for several tickets for autographs and selfies for a total of $1,023.76.

    The tickets where for a scheduled convention in Chicago for the weekend of July 26th and 27th. This convention was an entertainment convention where several actresses and actors from different television shows and movies were going to be present for attendees to meet and with the purchase of tickets obtain autographs, selfies and photo ops. On July 15th 2025 the business was named as a defendant in a New York lawsuit due to failing to make payments on loans obtained. On July 17th the company sent out emails to attendees and made post on 1 of their social media sites (********) canceling the event. I emailed on July 17th the provided email to inquire about a refund for all purchases made. An automatic response was received asking for purchasers name, email address, and mailing address. I responded with the information requested. Since emailing I have received no correspondence or information from the company about obtaining a refund. As of July 20th, the company has shut down their website, their social media page on ** and failed to make any follow up post on their social media pages on ********* *** ********.

    On July 17th I disputed the purchases through the purchasing website ********* At this time the dispute is waiting for the seller's response. ****** *s giving the company until July 28th to respond, at which time they will further review the dispute.

  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VAMPIRE DIARIES CONVENTION (Oct 2022)
    It was the worst experience ever…

    The masquerade ball was an EPIC failure. We waited for over 3 hours in the freezing cold for a blurry picture that was rushed… the “ball” was in a small gym where the power went out once, the food was nasty hotdogs & cold nachos, no VD music (basically just a middle school dance)… a lady fell & broke her ribs because shuttles were a 4 person golf cart, and one of the big shuttles backed into a car…

    Fast forward to the convention. There was no structure & no order… The lines were so confusing for the photo ops, autos, & meet and greets… You had to ask other fans which line to stand in… the photo ops were very rushed & it wasn’t because of the stars (they wanted to mingle & were super nice) the staff rushed us, SHOVED us, & were very rude. Photo quality wasn’t good (I had read eyes in my photo with Ian)… The panels were kinda boring except the major ones. So much chaos & confusion on EVERY hand! I was told Paul asked for water & they told him finish what he had and then finish autos and they’d get it for him. I talked to Paul several times and continued to apologize to him for their stupidity. He was exhausted from them putting way too much on them! Volunteers was pulling on stars arms to get them to leave their auto or panel or whatever. I seen Nate mistreated on 2 different occasions where I was within arms reach of him. The people putting on this con used it as ploy so they could get close to the stars with YOUR money. The stars cared more about us than Epic did. ******** Entertainment is much stricter, but way more organized. Not to mention I got the best pic ever with ********. As a warning, just don’t ever deal with Epic. And I mingled with a lot of fans & they all felt the same way! My sister & I said the entire weekend “We were NOT feeling epic.”

    PSA: In May I will finally pay the loan off that paid for that convention. Bittersweet moment for me as I feel it wasn’t worth it all.

    Business Response

    Date: 05/04/2023

    The complainant received a full refund for the masquerade, which we've provided a screenshot of proof.  She received every photo op she purchased and we are able to provide pictures from the photographer.  We are not refunding the photo ops that were received.  

    Customer Answer

    Date: 05/04/2023

    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ****

Epic Events & Entertainment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.