We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Repair

UBREAKIFIX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my phone in to get the screen replaced. I was referred by ******** who told me there would be no deductible and no out of pocket for the repair. The lady at UbreakIfix told me the back glass shattered when they did the repair and id need to pay 100 bucks. It's been there almost a month because I don't have $100 and in a few days they will consider it abandoned

    Business Response

    Date: 12/07/2023

    Hello, we have read your complaint, and deem it to be everything but the truth. Yes, we did charge the customer for the back glass on his phone. He came into the store with an insurance claim for his front screen. His back was also damaged. It is policy on ******* devices that if the back is cracked it must be replaced (this is to preserve the phone's water resistance) We did not break the customer's back, it was broken beforehand. If we had broken it, we would have replaced it free of charge, although rarely, we also make mistakes. One thing we do not do, however, is lie. Insurance will not cover the back glass to be replaced. And no, the customer can not get "an *** back for $15". The customer's ONLY option for an actual *** back is us or another ******* authorized repair center. The customer agreed to the price before we did the repair, he could have denied and contacted his insurance for further help. We also would not mark such a device as abandoned. The abandonment period is 90 days, no clue where the customer got 30 from, seems as if he just pulled that number magically from the air. This complaint is nothing more than a waste of time. The customer agreed to pay, and is now looking to change his mind. That is all. 

UBREAKIFIX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.