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Business Profile

Roofing Contractors

Richardson Brothers Roofing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Richardson Brothers Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Richardson Brothers Roofing, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mr Richardson replaced my roof on 12-17-2024. On 12-21-2024 I realized that the exhaust fan over my stove wasn't working when just a few days before it was. I contacted Mr Richardson, he explained that it probably just got some debris in it. He came over on a Saturday. He took the cover of the fan off and yes, there was some debris. The fan still did not work, we attempted to flip the breaker, but it did not fix it. He then disconnected the fan from the wiring and took it with him. He said that he would see what he could do and get back with me. I did not hear from him again. I eventually contacted him on 2-3-25 and again on 2-13-25. I also left a voicemail at his business phone, not sure of the date. He did not respond to either text or voicemail message. I texted again on 3-28 25 to give him another opportunity to return the fan. He did not respond. On 4-1-25 I texted that I do not want to escalate this so please call me to set up a time to return the fan. He called that day. I gave him several dates, April 10,11,12th, he responded that he would look at his schedule and let me know. I have yet to hear from him. Today is 4-10-25, I texted today to ask when he could return the fan, he did not respond. He is a pastor. I chose him for that reason. I'm so dismayed.

      Business Response

      Date: 04/21/2025

      We reached out to the customer directly to respond to her
      complaint.  Her fan was returned on 04/12/2025 and we came up with a
      resolution wherein another company would repair the fan which seemed to be satisfactory to the customer.  Unfortunately, between her schedule and ours conflicting, it took longer to
      resolve this matter than either of us would have liked. We deeply regret that the customer was dissatisfied as that is not our usual practice.  

      Customer Answer

      Date: 05/18/2025

      I contacted the contractor on May 8th and gave him several possible days that would work with my schedule.  He stated that he would call me the next week.  Still waiting to hear from him.  Will contact him again.  

      Thank you,

      ***** ******

    Richardson Brothers Roofing, LLC is BBB Accredited.

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